Read before you sign up, not after
How do you actually get out of this?
Every provider on PeptideRank's boards publishes a cancellation policy, a refund policy, or both — somewhere. This page reads them, one company at a time, straight off each provider's own terms-of-service and refund pages, and reports exactly what they say: how you cancel, how much notice the fine print requires before the next charge, what a refund actually covers, and anything in the language that undercuts the pitch.
How this was researched
Desk research only, entirely from each provider's own public pages — no account was created, no payment method was entered, and no real transaction was attempted at any provider to produce this page. EverPrime was added after a fresh check on October 28, 2026. Other claims below were either read fresh, live, from that provider's own terms/refund/FAQ page and dated August 2026, or reused from that provider's existing review when the review had already researched it during its own site check. Nothing here is scored or ranked — the order below matches this site's own provider roster, not a “best cancellation policy” judgment. Where a provider's own page does not state something, that is printed plainly as not published — never guessed, and never filled in from a competitor's policy.
Every published provider, compared
| Provider | How to cancel | Notice before next charge | Refund policy | What we found |
|---|---|---|---|---|
| EverPrime | Contact support by email or phone to skip or cancel a refill. Membership can be canceled before the next billing cycle; confirm the prepaid term separately. | The shipping policy requires contact at least 24 hours before the next billing date. Medication cannot be canceled once pharmacy preparation starts. | The shipping policy promises a full refund if the provider finds treatment unsuitable. Prescription products cannot be returned. The membership FAQ says payments already made are non-refundable and benefits last through the prepaid term. | Checked October 28, 2026. The membership FAQ says the upfront term follows the medication plan, then pairs a three-month medication plan with a twelve-month membership in its example. Confirm the amount due and renewal date in writing. |
| Precision Telemed | Not described. Its product pages say "cancel anytime" and "no hoops to cancel," but its Refund Policy gives a process only for rescheduling or canceling a doctor's visit (by email, call or text), not for ending a plan. | Not published. No advance-notice window before the next monthly charge is stated. | Before the medication ships: refunded less a $50 consultation fee, which is also kept if you are not approved. "Once medication has been dispensed, shipped, or delivered by the pharmacy, refunds cannot be provided" except for a carrier-confirmed non-delivery reported within 48 hours. Canceling or rescheduling a visit within 24 hours costs $50. | Its Refund Policy calls the monthly charge a "membership fee" while its product pages say there is no membership fee. |
| CoreAge Rx | An order can be canceled only before a provider approves it and before it is sent to the pharmacy, by contacting support; any applicable consultation fee is deducted. A renewing plan can be canceled from your account or through the Patient Care Team, per its Returns & Refund Policy. | To stop a renewing plan, cancel before the next renewal is processed — from your account or through the Patient Care Team. Refund requests must fall within 30 days of purchase. | If a provider finds you ineligible, the treatment portion is refunded; the consultation fee ($50–$100) is not. Once a prescription is approved and sent to the pharmacy, "ALL PRESCRIPTION SALES ARE FINAL," per its own Returns & Refund Policy — and every order becomes non-refundable 30 days after purchase. | Its FAQ and its refund policy do not agree. The FAQ says there are no auto-rebills and promises a 100% refund if a provider does not approve the prescription; the refund policy says some plans may renew automatically, keeps a $50–$100 consultation fee even when a provider finds you ineligible, and makes every order final 30 days after purchase, even if nothing has shipped. |
| yourEra | Self-service: "Go to your account, open Subscriptions, and select Cancel subscription. Cancellation takes effect immediately on request," or email support, per its Terms. | None stated; cancellation takes effect immediately. Cancel before a refill is charged to avoid it. | "If you cancel before your order has been dispatched, we will refund you in full." No refund once an order ships, except for damaged, wrong or missing orders. | Refills renew automatically, and its Terms say you "will not receive a separate screen or a request to approve each refill charge"; a reminder is sent before each renewal. |
| PlexusDx | Self-service: cancel or pause from its portal any time before the next renewal is charged. Email or support requests should arrive at least three business days before renewal. | Cancel before the next renewal charge is processed (three business days ahead if by email). Prepaid plans get an advance renewal reminder. | You owe $0 if not approved, and get a full refund if you cancel after approval but before the prescription is sent to the pharmacy. After that, no refund for a change of mind, and canceling a prepaid 3- or 6-month plan does not refund the rest of the term. A full refund is offered if the order has not shipped within 10 business days. | Plans renew automatically for the same term — a 6-month plan renews for six more months — while its product pages say refills are "not auto-shipped." |
| Henry Meds | Self-service, email or phone: cancel "at any time in your account page of the patient portal," by emailing its support team, or by calling 909-787-2342, per its FAQ. | No advance-notice window is published. | Prescription medication is "final sale upon shipment," and subscription fees are "generally non-refundable," per its Refunds, Returns & Replacements Policy. A prorated refund of a prepaid multi-month plan is possible only if a provider documents that you must stop for medical reasons; a $30 consultation fee and a processing fee are taken from any refund. Damage or temperature problems must be reported within 48 hours of delivery. | Leaving a multi-month plan early for a non-medical reason can mean you "pay out the rest of your balance," per its FAQ — and oral tirzepatide is sold only as a 3-month supply. |
| Found | Cancel or pause your subscription; its Refund Policy does not describe the steps beyond pointing to its support team by email. | At least 48 hours before the scheduled renewal date, per its Refund Policy, "to avoid charges." | Membership is refunded in full only if you cancel within 3 days of purchase, before your first consult, or are medically disqualified from every option. "All medications and lab kits are non-refundable and non-returnable once they have been dispensed or shipped," and "Renewal payments are non-refundable." Refunds can take up to 30 days. | Plans renew every 28 days, not monthly, so a cash month-to-month tirzepatide plan is charged $359 thirteen times a year. |
| Empower Pharmacy | Not applicable. Empower fills individual prescriptions an outside provider sends; there is no subscription to cancel. Refills are requested one at a time. | Not applicable — see method. | "Under normal circumstances, Empower Pharmacy does not accept returned products due to governmental regulations"; in limited cases it may accept a return or issue a credit, per its FAQ. Requests go to your account representative or its phone line. A lost package is investigated with the carrier and, if you have a refill, replaced with signature required. | Returns and refunds are case by case, with no written refund terms in its Terms of Use. |
| Fridays | Self-service or email: "Using the cancellation process in your online account (if available)" or by contacting customer support, per its Terms & Conditions. Access continues to the end of the billing cycle. | At least 72 hours before the next billing date; otherwise the next cycle is charged and the cancellation takes effect after it. | Refunds only for medical disqualification before services begin, verified billing errors, or where the law requires; otherwise "ALL FEES ARE NON-REFUNDABLE, including if you cancel mid-cycle, decide not to continue treatment, or do not achieve desired results." Dispensed medication cannot be returned; a damaged or wrong shipment must be reported within 24 hours and is replaced, not refunded. | Its pricing page sells "PRICE LOCKED IN FOREVER" codes, while its Terms say "the discount will be applied to your first payment only." |
| EOS Health | Email its support address or use the chat in your patient portal, per its Refunds, Returns & Subscription Policy (effective May 1, 2026). Service continues to the end of the billing cycle. | At least 72 hours before the next billing date; otherwise the next month is charged and the cancellation takes effect the cycle after. | "OTHER THAN CANCELLATION DUE TO MEDICAL DISQUALIFICATION, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION." A medical disqualification brings a full refund; damaged or incorrect medication is replaced by the pharmacy. | A strict no-refund policy with a 72-hour notice window; the 3- and 6-month plans are paid per term. |
| Welling Health | Self-service or email: cancel "in the App under Settings, under Manage membership," in its billing portal, or by email; "Cancelling takes no more steps than signing up did," per its Terms (§5.6, effective Oct 20, 2026). | Cancel before the renewal date; it sends a written notice 30 days before each yearly renewal. Canceling stops future renewals but does not end or refund the current paid period. | Full refund of a track's fee within 14 days of its start, but the window "ends immediately" at the first completed clinician visit, lab consult, medication order, blood draw or DEXA scan on that track. After that, fees are not refundable or prorated. | Membership tracks are billed a year at a time ($432 each), so a refund that closes at the first visit can leave a full year paid. |
| Liberty | Cancel or pause in your account settings or patient portal, or by contacting support. | At least 3 business days before the next scheduled shipment, per its Returns & Refund Policy. | "Refunds are not provided for subscription fees already paid." Unopened, sealed medication can be returned within 30 days of delivery for a full refund; opened or partly used medication cannot (Returns & Refund Policy, updated February 13, 2026). | The refund policy's support phone number is 1-800-555-0123, and its support email uses a different web address from the site itself. |
| Rejuve Meds | "You may cancel your monthly subscription at any time to prevent future charges," per its Refund & Cancellation Policy; no portal steps are described. Refund requests go in writing to its care email or by mail. | Not published. A shipment already dispatched cannot be canceled. | Non-refundable once charged, except for medical ineligibility found at the first consult or a verifiable billing error. Its policy: "Once a patient submits the initial medical intake, the order is considered in process and becomes non-refundable." Requests must be made in writing within 28 days of payment. | Checkout charges only after a clinician prescribes, but prepaid 3-, 6- and 12-month plans are not refunded on cancellation. |
| Rivo Health Unreachable | Not published — could not be determined. | Not published — could not be determined. | Not published — could not be determined. | Its footer links "Terms of Service" and "Privacy Policy," but both point to pages that fail to load, and no refund or cancellation policy appears anywhere else. Checkout's one-month plan renews at $349 (tirzepatide) or $299 (semaglutide) after a lower first month. |
| Transparent Meds | Turn off auto-renew / auto-refill in your account, or email support. Before a provider starts reviewing your intake, an order can be canceled by email. | At least 48 hours before the next billing date; the subscription stays active through the paid period. | By stage, per its Refund and Cancellation Policy (updated January 9, 2026): medication and pharmacy charges refunded if canceled before provider review; consultation and platform fees non-refundable once a provider has reviewed; nothing refunded once the pharmacy has begun processing or shipped. No prorated refunds. Refunds are possible for a wrong or damaged product, a quality issue, or a provider declining to prescribe — though consult and platform fees may be kept. | Its homepage says "If treatment isn't a fit, you're eligible for a full refund"; its policy says consultation and platform fees "may be non-refundable or only partially refundable" when a provider declines. |
| StackMD | No subscription to cancel: each vial or 4- or 12-week supply is a one-time order. Claims go to its support email and are forwarded to SamaritanMD and the pharmacy. | Not applicable; "All sales are final." A dispensing error must be reported within 7 calendar days of receipt, a damaged shipment within 72 hours of delivery. | Exception-only, per its Refund Policy (updated June 1, 2026). The $39 consultation fee charged by SamaritanMD is non-refundable once a provider is assigned, even if no prescription is issued. Medication "cannot be returned or refunded once dispensed and delivered"; a verified dispensing error may be replaced. | Payments are collected by SamaritanMD, not StackMD, and StackMD "has no authority to issue refunds or resolve billing disputes" — a billing dispute goes to a different company from the one on the storefront. |
| Trinity Meds | By email or phone to patient support, or in your online account. | At least 72 hours before the next billing date; a later request is charged for one more cycle. | None. Its refund policy (updated August 25, 2026) makes every payment "FINAL AND NON-REFUNDABLE AT THE TIME OF PURCHASE," including multi-month plans. The one exception is a provider finding you ineligible, refunded minus the cost of services already rendered. | Payment is final even if you never finish the intake or receive a prescription; canceling stops only future charges. |
| NuBloom | Not published. Its footer link "Manage cancellation" opens a page with only the heading "Cancellation"; checkout says "Cancel anytime" without saying how. Order issues go to its support email. | Not stated. Prescription and compounded orders "cannot be canceled once processing has begun." | Prescription medications and compounded products are "final sale and non-refundable"; consultations and coaching are non-refundable once rendered; subscription charges are non-refundable once an order ships or a service period begins. Damaged or wrong orders: report within 7 days of delivery. | Its cancellation page is empty, and checkout takes payment before the medical intake. |
| Lttl | Self-service, named plainly: its own Returns & Refunds page states, "You may cancel your subscription at any time from your account or by emailing [its support email]. Cancellation stops future shipments and charges." A real portal option ("Access your patient portal for 24/7 support") is also linked in the site's own footer on every page. | No advance-notice window is stated — cancellation takes effect for future shipments once submitted. "Orders that have already been processed by the pharmacy cannot be canceled or refunded," per the same policy, so a charge already in the pharmacy's queue is not stopped by a same-day cancellation. | Narrow and stage-gated, per its own Returns & Refunds policy and Terms of Service ("14. Refund Policy"). Prescription medications are non-returnable once shipped, "even if the package is unopened." Consultation fees are non-refundable once a provider has reviewed the assessment, "regardless of whether a prescription is issued." Two refund paths exist: medical disqualification determined during the initial consultation (full refund, unless disqualifying information was knowingly withheld), and a verifiable billing error, reported within 30 days of the charge. Damaged or incorrect shipments may be reported within 7 days of delivery for a no-cost replacement. | The cancellation and refund mechanics themselves are genuinely clear and self-service — better than several peers here. What isn't stated is how a prepaid plan ends: Lttl's hero prices ("As low as $139" tirzepatide, "Starting at $99" sermorelin) are 12-month plans billed upfront, and neither the Returns & Refunds page nor the Terms of Service's Refund Policy section says whether canceling mid-term returns any part of that payment. |
| Voxy | One FAQ answer is the whole policy: "You can adjust your plan term or cancel anytime by messaging your care team — no cancellation fees, no gray areas." | Not published. | Not published. Voxy has no Terms of Service, refund or returns page (its /terms and /refund-policy addresses return "not found"), so nothing states what happens to a 3-, 6- or 12-month plan paid up front if you stop early. | No written policy backs the FAQ's "cancel anytime" — and its cheapest prices require paying up to a year in advance. |
| Kova | "To cancel, visit the account page or reach out to our support team," per its FAQ; its Terms add that deleting the app or not requesting refills does not cancel the plan. | Not stated as a window; access continues to the end of the paid period, and charges already processed for a period that has begun are not refunded. | Per its Terms (effective October 2, 2026): charges for a billing period already begun and medication already dispensed or shipped are non-refundable. On 3-, 6- and 12-month commitment plans, ending early reprices completed months at the standard rate and charges the difference (a "Cancellation Rate Adjustment"). | Turning off auto-renewal on a commitment plan "is not an early cancellation and does not end the current Program Term." |
| Eden | Self-service: "You can pause or cancel from your patient portal," per its GLP-1 FAQ; its Terms add "Account Settings or by contacting Customer Support." For the Eden Membership (required on its peptide line), cancellations "must be submitted at least forty-eight (48) hours before your next renewal date." | 48 hours before the next renewal date for the Eden Membership. For other subscriptions, cancellation must be "processed before your next scheduled billing date" to avoid the next charge. | Non-refundable by default: "any applicable fees and charges are generally non-refundable, in whole or in part, once the order has been fulfilled." One named exception: the initial $39 membership fee is refunded in full if no prescription is issued after the intake. | GLP-1 plans no longer carry a membership fee, but the peptide line does: canceling a peptide medication subscription does not by itself cancel the $99/month Eden Membership underneath it. Separately, the Weight Loss Warranty's refund is limited to "membership fees" — see this provider's review. |
| Willow | Message-based: "You can cancel anytime by messaging our Patient Care Team," per its FAQ; its help center says the same ("reaching out to our support team through messaging"). | At least 2 business days before the next processing date, per its FAQ ("submit requests at least 2 business days before your next processing date"); its help center says "at least two full calendar days." Requests after the cutoff apply to the next cycle. | Full refund if canceled before the prescription is sent to the pharmacy, processed within 5–10 business days, per its FAQ and help center. After that, its help center says the medication "cannot be returned, cancelled, or refunded once it has been compounded," and its Terms say, "We cannot accept returns of pharmaceutical products." | A stated notice window and refund timeline, and no separate membership to cancel. The two notice windows differ slightly (2 business days in the FAQ, two full calendar days in the help center) — the FAQ's longer one is the safe one to follow. |
| Strut Health | Self-service: "Log into My Account and adjust your order under the Orders and Subscriptions tab," per its own FAQ, which also states plainly, "Does Strut allow you to cancel your subscription? Yes, we offer convenient flexibility to cancel, pause, or delay your monthly subscription order." | 48 hours before the next processing date, per its own FAQ: "Subscriptions can be cancelled with 48 hours notice before processing." | None once medication leaves the pharmacy: its own Refund Policy (last modified September 21, 2021) states, "For all medications that leave the pharmacy, we are unable to accept returns or offer refunds due to government regulations. We cannot do refunds for any cancellation requests received after the pharmacy has processed your order." Only defective or damaged items are exchanged, and only if reported within 2 weeks of delivery. | No contradiction in the cancellation mechanics themselves — a stated notice window and a self-service portal. See this provider's review for the full finding. |
| NexLife | Email or phone. Its cancellation policy says to cancel "by emailing" its care team or calling; requests go "in writing via email." Its FAQ also says plans can be canceled "through your account dashboard." | 30 days. "Clients must provide a 30-day notice prior to their desired cancellation date," and billing continues until then. Renewals may be charged up to three days early. | Narrow. Medication already dispensed or shipped is non-refundable; a prorated refund applies only when NexLife cannot fill refills. Refunds for partly used periods are "case-by-case." Its money-back policy pays program fees only, never medication, for members who lost less than 5% after 180 unbroken days: about $250 of $834 on the $139 plan, by its own example. | The FAQ says cancel any time; the cancellation policy asks for 30 days' written notice and keeps billing until then. The "lose up to 10% or get your money back" line refunds program fees only. |
| Hone Health | Online, by phone or by email. Its Terms say to cancel "by clicking here or calling" its support line or by email, before the end of the current subscription period. | Before the period ends. Subscriptions renew automatically at the end of each period unless canceled first; "your account will automatically close at the end of your current billing period." | Not stated. Its Terms of Use describe renewals and cancellation but give no refund rule for fees already paid. | Sermorelin shows $175/mo on its product page but $130 per 28-day supply at its own checkout. Billing every 28 days means 13 charges a year. |
| BluefitMD | Contact support by phone or email, per its Policies page. Its product pages say subscriptions "can be canceled anytime" and can also be paused. | Not stated. No advance-notice window before the next charge is published. | None. "Due to the nature of our products, all sales are final." A damaged shipment reported within 7 days, with photos, may get a replacement or refund "at BluefitMD's discretion." | Canceling stops future charges; money already paid is not refunded. Sermorelin and glutathione are priced per vial with no stated billing interval. |
| Ivim Health | Online, by text or by email, per its Membership Agreement: on the Ivim website using the FAQ instructions, or a text or email to its support team saying you are ending your membership. Its help center says to end the membership under My Account → Subscriptions once the program's final payment is made. | 48 hours. "This request must be made at least 48 hours in advance from the timing of your membership renewal... Failure to do so may result in charges for the upcoming term." | Prescribed medication is non-refundable "regardless of usage, program duration, or cancellation of membership." Ending a 4- or 6-month program early refunds unshipped medication minus $100 per unused 3-month block or $50 per unused 2-month block (Terms §16), waived if a provider finds you medically ineligible. Membership fees are non-refundable, and the membership "cannot be canceled mid-term." | Two lock-ins stack: the membership runs for the full program you choose, and ending the program early costs a restocking fee. Compounded GLP-1 programs are paid upfront. |
| Viv Health | Email VIV RX's support address from the address on your order with the word "cancel." No cancellation fee. Cancellation takes effect at the end of the current billing period, and it is confirmed in writing, normally within one business day. | Before your renewal date (shown in your order confirmation) to avoid the next monthly charge. Orders already shipped cannot be recalled. | A full refund if a provider declines you or you are not eligible in your state, if you cancel after a renewal is charged but before that order is dispensed, or if you were charged in error. Otherwise, medication already dispensed and shipped generally cannot be refunded; a late, damaged or warm delivery is replaced if you email the same day. | Plans renew every month at the full price; the $50 first-order code applies once. |
| Kin Meds | In your account before an order ships. There is no automatic subscription: you choose a 30- or 90-day supply and request each refill. Its FAQ says orders "cannot be changed or canceled once processing starts." | Before processing starts; no specific window is stated. | None for prescription medications once dispensed. Its Returns and Refund Policy: "State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy"; once charged and handed to a carrier, "all sales are final." Unopened non-prescription items can be returned within 30 days, at your shipping cost. | No window to cancel an order once processing starts. Returns go to Strive Pharmacy's Gilbert, Arizona address. |
| 24HrDoc | By email to its services team, per its Refund Policy. Its subscription page says "Cancel anytime"; it no longer sells weight-loss medication. | Not published. | Refunds only if "your order has been canceled prior to being reviewed by our medical providers" or "we are unable to provide a treatment recommendation." Any other request is "considered at the discretion of our medical providers." | 24HrDoc stopped selling compounded GLP-1s; its weight-loss pages now redirect to its urgent-care services list. |
| Bodybuilding Health+ | By contacting support: its home page FAQ says, "Plans are flexible and can be adjusted or cancelled at any time. Reach out to our support team and they will assist with any changes to your program." No self-service cancel button is described. | Not published. No advance-notice window before the next charge is stated on its public pages. | "If you receive a medical consultation, medical consult fees are not subject to or eligible for a refund. We cannot accept returns of prescription products for reuse or resale, and all sales are final," per its own Terms of Use. | "Cancel Anytime" runs across the top of every page, but each bundle's full total is "billed automatically" — up to $2,248 for 12 months of tirzepatide — and the Terms say all sales are final. |
| HealthSource | Self-service: "You can cancel your subscription at any time through your account settings," per its Refund Policy. | 48 hours. Its Terms say subscriptions "automatically renew unless canceled 48 hours prior to the renewal date"; a cycle already charged runs to its end. | "All prescription orders completed by our practitioners and sent to the pharmacy are non-refundable." Charges already processed are non-refundable; unopened non-prescription items can be returned within 30 days. | Every product page bills "every 4 weeks" (13 charges a year), while its Refund Policy speaks of "the current month's program." |
| PepHaūs | Self-service: cancel or pause "from your account dashboard" or by email with your name and order number, per its Refund & Return Policy and Terms. | Before the next billing date. "Cancellation applies to future cycles; the current cycle is not refunded unless required by law." | Full refund for any order canceled before it ships, and for a pre-paid first month if a provider declines you. Once shipped, "all sales of prescription medications through the Services are final," except damaged or defective items reported within 7 days and lost shipments reported within 30 days. | The cheapest rate, the 6-Month Plan, is billed upfront, and the current cycle is not refunded on cancellation. |
| Rylo Health | One click from your plan page, per its home page; its Refund Policy also accepts a message through the patient portal or an email to support. | Not published. Its Refund Policy says canceling "stops future billing." | Fees are refundable if you are found medically ineligible. Dispensed or shipped medication "is generally non-refundable"; an order not yet compounded or shipped can be canceled for a refund, and damaged or wrong orders reported within 7 days are replaced or refunded. | Its Terms of Service are a summary marked "Full terms being finalized," and they mention membership fees its home page says it does not charge. |
| Vytora Health | By email: "You may cancel at any time by contacting [its support email] before your next renewal date." No self-service cancel button is described. | Before the next renewal date — monthly on 1-month plans, every three months on 3-month plans. No set number of days is stated. | Its Refund Policy (effective April 11, 2026): "All sales are final. We cannot accept returns of prescription products for reuse or resale." Its FAQ instead says refund requests are reviewed "on a case-by-case basis." | The two documents disagree: the Refund Policy says all sales are final, while the FAQ promises a case-by-case review. Medication that arrives warm "does not typically qualify for a refund." |
| Yucca Health | In the patient portal or by contacting support. You can also pause indefinitely instead: paused plans are not charged and keep their price. | "To stop your next renewal, cancel at least 7 days before your scheduled renewal date." It sends a reminder before each renewal. | Full refund if you cancel before a clinician writes your prescription, or if you are not prescribed. "Once your prescription is issued, the order is final," even if it has not shipped. GLP-1 plans started on or after September 18, 2026 carry a 6-Month Promise: a refund of six months' payments if you log the treatment and lose no weight. | Its Terms and refund policy say you are charged at checkout, before clinician review; its FAQ says you are charged only after approval. Either way, the prescription is the cutoff for a refund. |
| PreventiveMD | Self-service in its Order & Subscription Portal — change the renewal date, pause auto-renewal or cancel — or by email, per its FAQ and its Subscription, Cancellation & Refund Policy (updated June 9, 2026). | No fixed window: cancel before the pharmacy accepts the prescription. Plans auto-renew by default, with a check-in form a few days before each renewal; prepaid months still ship after auto-renewal is turned off. | Full refund any time before the prescription is "transmitted to and accepted by the dispensing Pharmacy"; once the pharmacy begins labeling, packaging or shipping, the order "cannot be cancelled and is non-refundable except as required by law." Refund requests go by email within 30 days of the charge. | Separate cut-off times are stated for message consults, live visits, prescription orders and lab orders, each with its own point after which it is non-refundable. |
| TelePeptide | In the patient portal (Billing → Cancel Subscription) or by email from the address on file. Monthly plans stop at the next billing cycle. | Any time before the next billing date. Its Terms add that renewals may be charged up to two days before the renewal date. | Full refund if no prescription is written, or within 7 days of the first charge if the pharmacy has not yet prepared the medication. Delivered medication and completed consultations are not refunded. Prepaid plans refund months not yet shipped, less a $25 administrative fee. | Its pages disagree on when you pay: the pricing page and refund policy section 7 say at intake, before review; the refund policy overview says only after a prescription; its Terms say about 24 hours after approval. |
| Vyora Wellness | Self-service: "Subscriptions can be canceled at any time through your Vyora account or by contacting customer support," per its Refund Policy. Cancellation takes effect at the end of the current billing period. | Cancel before the renewal date. Its shipping and refund policies say monthly subscription orders ship "every three (3) weeks," so the next order can come sooner than a calendar month. | Mostly account credit, not cash: a refund to your card is issued only if a provider does not approve the order. Approved refunds are store credit, and once a prescription has been sent to the pharmacy a $50 doctor review fee is deducted, even before it ships. Filled prescriptions are final sale. | The price says "per month" and the product says "4-week subscription," while orders ship every three weeks; ask whether each shipment is a charge. See this provider's review for the full finding. |
| REMEVi | By email to its care team or in your online account. | At least 72 hours before the billing date; a later request is charged once more. | Full refund within the first 72 hours if no service has been provided, or if a provider disqualifies you medically. Prepaid 12- and 24-week plans refund the months with no medication shipped; on the 4-week plan, the current and earlier cycles are not refunded. Its "5% Results Guarantee" reimburses medication cost if you follow the plan and lose less than 5% of your starting weight. | Every plan is billed per 4 weeks, not per calendar month. |
| RxPepsDirect | No membership. Each order is a separate $39 visit; automatic refills are opt-in and can be turned off. An order can be canceled "before the licensed provider begins reviewing the intake," through support, the dashboard or the website's contact method, per its Refund and Cancellation Policy (June 2026). | Before provider review begins. With automatic refills on, each refill is a new $39 visit timed to your supply. | The $39 visit fee is refundable only before a provider begins reviewing the intake, and stays non-refundable even if the prescription is denied. Medication, shipping and pharmacy refunds are handled by the pharmacy: "Rx Peps Direct cannot refund amounts paid directly to the pharmacy." | Its Refund Policy states it "does not sell, dispense, ship, or collect payment for medications" — the company that takes your intake and the pharmacy that bills the medication are two parties with two refund processes. |
| YourHealthRx | Not published. Its product pages say only that canceling ends a locked monthly rate; its Terms and Refund Policy describe no cancellation steps. | Not published. | Narrow, per its Refund Policy (updated May 21, 2026): refunds are "generally not available" once onboarding, clinician review, a consultation or partner services have begun, with exceptions for duplicate charges, billing errors and platform faults raised within 30 days. Medication refunds follow the pharmacy's own policy. | Its headline GLP-1 rates need a time-limited rate-lock code, and its pages say canceling ends the locked rate; the plain monthly plan is $170 for semaglutide and $210 for tirzepatide. |
| MEDVi | By email to customer service or through the chat in your patient portal. | At least 72 hours before your next billing date; later requests are charged for the next cycle and take effect the cycle after. | Full refund if you cancel within the first 72 hours and have received no services, or if a clinician disqualifies you. Otherwise monthly plans get no refund for the current or past months; plans billed two or more months at a time refund months with no medication shipped. | Miss the 72-hour window and you pay for another month you will not use. |
| Trimi | Through the contact page or a patient-portal message; plan changes aren't final until Trimi confirms them. | Before the next billing date for monthly and quarterly plans, which renew automatically. 6- and 12-month plans don't renew. | A full refund if you cancel before a clinician issues the prescription, or if you're not approved. Once the prescription is issued the order is final, even if it hasn't shipped. No pro-rating; early exit from a discounted multi-month plan is "reviewed case-by-case." | A six-month money-back promise refunds plan fees if you complete six continuous months as prescribed, log your weight, and lose none. |
| Oak | Not confirmed; check its Terms of Use before you pay. | Not confirmed. | Not confirmed. | Oak's product page calls its plans "a subscription service which can be canceled at any time," and its headline prices are 12-month-plan rates. Its comparison table states "Membership Fees: None." The more notable gap is pharmacy disclosure, not cancellation: no pharmacy is named anywhere on the site — see this provider's review for the full finding. |
| Alternate Health Club | Not described. Its FAQ says monthly shipments arrive automatically; no cancel button or written cancellation steps appear on its site — contact support by email or live chat. | Not published. No advance-notice window before the next monthly charge is stated. | "The provider consultation, medical review, and administrative processing fees are earned upon submission and are non-refundable," and all fees become non-refundable once provider review is done or fulfillment begins. "All prescription sales are final." | Fees are non-refundable from the moment you submit an order, and lost or damaged packages are left to the carrier. |
| AquaVita NextGen | Its Terms say you may cancel a subscription at any time, effective at the end of the current period. No cancel button or address is described; contact is by phone or its support email. | At least two days before the renewal processing date, or the subscription renews for another period (Terms). | None for a change of mind. Its refund policy: "we cannot accept returns under any circumstances"; damaged, missing or wrong items reported within 48 hours get a replacement or a refund to your card. Its purchase terms say "All sales are final" and any refund is store credit only. Partly used subscription periods are not refunded. | The shop's $215 and $320 are first-month prices; each later four weeks costs $275 (semaglutide) or $429 (tirzepatide) on its reorder page. |
| Belle Health | Self-service: "Pause, skip a shipment, or cancel from the patient portal anytime. No contracts, no cancellation fees." | Before the renewal date — its Terms say subscriptions "may auto-renew unless canceled prior to the renewal date." No set number of days is stated. | "We do not accept returns or offer refunds on prescription medications or compounded products once they have been shipped." A wrong or damaged order must be reported within 7 days of delivery. Non-prescription items can be returned unopened within 14 days. | Cancel or pause before the next supply ships; once it ships, it is not refundable. |
| Direct Meds | Turn off auto-refill in the account portal, or email its help address for assistance. | At least 48 hours before the next processing date. A reminder arrives 5–7 days before each charge. | Subscriptions can be canceled any time, but there is no refund for medication already received. Returns are accepted only for wrong, damaged, unsafe or unshipped products, or medication a provider denied, and carry a $35 disposal fee; report problems within 48 hours of delivery. | Its FAQ promises "no subscriptions, no surprise charges", while its Terms charge "the total subscription price" every 30 days until auto-refill is turned off. See this provider's review for the full finding. |
| Care Bare Rx | Not described. No cancellation steps are published on its FAQ or in its Terms & Conditions. | Not published. | "If you receive a medical consultation, medical consult fees are not subject to or eligible for a refund. We cannot accept returns of prescription products for reuse or resale, and all sales are final," per its Terms & Conditions. | The FAQ says listed prices cover "a monthly prescription for medication," but no page says how that monthly order renews or how to stop it. |
| Synergy Rx | Not described. Its FAQ says to contact your provider "through the patient portal or telemedicine platform" if you want to stop treatment; no cancellation steps for billing are published. | Not published. | "If you receive a medical consultation, medical consult fees are not subject to or eligible for a refund. We cannot accept returns of prescription products for reuse or resale, and all sales are final," per its Terms of Use. | Its About page advertises a "Money Back Guarantee" that its Terms never describe, and the Terms that say "all sales are final" send billing questions to a "CareGLP portal" — a different name from Synergy Rx. See this provider's review. |
| Telos Rx | One click in the patient portal, or by email; "no retention call, no cancellation fee." Cancellation takes effect at the end of the current billing cycle. | Before the next billing cycle; no set number of days is stated. | Full refund only if no prescription is issued. Once a prescription is sent to the pharmacy, "all charges for that order are final and non-refundable." | Leaving a 3-, 6- or 12-month plan early re-prices the months you received at the shortest plan covering them, and the difference is charged at cancellation. |
| Breeze Meds | Not published. No terms of service, refund policy or cancellation policy is linked anywhere on its site. | Not published. | Not published. | Its FAQ asks "What are the costs involved, and do you accept insurance?" and answers with a timeline ("The entire process typically takes 2-3 weeks"), not a cost. With no billing terms published, how a subscription renews or stops is not stated before you sign up — see this provider's review. |
| MangoRx | Log in to your MangoRx account and use the Subscriptions tab, or email support. | Before the order or auto-refill is fulfilled and shipped; after that it can't be canceled. Telehealth appointments need 24 hours' notice. | No money-back guarantee: "returns are not accepted and all sales are final." A full refund if you're declined; a refund if the order is canceled before it's filled. | Its refund policy charges $80 for a video or $70 for a phone consult if a GLP-1 isn't a fit after the appointment, and $80 for a late cancellation or no-show. |
| Gala Health | Contact customer service and ask to cancel, or use the process in your online account where one is available. | At least 72 hours before the billing date; a later request is charged once more and takes effect at the following billing date. | "Other than cancellation due to medical disqualification, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION." A provider's medical disqualification gets a full refund. Damaged or incorrect medication is replaced by the pharmacy. | No refund on cancellation once you are past medical review, and 72 hours' notice is needed. Its checkout also offers 3- and 12-month plans — the lower prices on its public pages belong to those, while month to month is $249 (semaglutide) or $299 (tirzepatide). |
| Big Easy Weight Loss | Not published. There is no Terms, refund or cancellation page; contact the clinic by phone, email or the patient portal. | Not published. Treatment is sold in 8- to 12-week packages and refills need a new visit, so there is no automatic renewal to cancel. | Not published for treatment packages. The $75 consultation fee is "credit[ed] toward your treatment or refund[ed] if you aren't a good fit," per its new-patient guide. | What happens to a package you stop partway through, or to installments still owed, is not stated anywhere on its site. |
| Cora Health | Message the care team in the patient portal, or email [its support email], and "a team member will take care of it," per its Refund Policy (updated October 9, 2026). Each membership (GLP-1, NAD+, sermorelin, glutathione, MIC + B12) is canceled on its own. | "Just reach out before your next shipment so your change applies in time" — no fixed number of days. Every term renews automatically until you cancel; you can also pause and pick a resume date. | A canceled monthly plan stays active to the end of the month. Cancel a 6- or 12-month plan early and "the doses you have already received are billed at the listed 3-month (quarterly) price," and the rest is refunded; late in a plan that can be zero. A prepared shipment and a prepared quarterly supply are not refundable. Full refund before the first shipment is prepared or if a provider finds you ineligible. Refunds can be taken as cash or as account credit worth 15% more. | The more notable finding for Cora Health is pricing, not cancellation: its lowest figures ($99, $135, $55) are 12-month plans paid up front, while month to month is printed beside them on the same page. See this provider's review. |
| Ondra Health | Email to support, per its Refund & Cancellation Policy. | Before your next billing date and any cancellation deadline shown at checkout or in your account. | None once a prescription reaches the pharmacy; monthly and quarterly charges are not prorated. Cancel a prepaid 6- or 12-month plan early and it refunds what you paid minus the regular quarterly price for each 3-month supply already sent. Refund possible if a provider finds you ineligible before a prescription is issued. | Orders are final once sent to the pharmacy, and an early exit from a prepaid plan is charged back at full quarterly prices. |
| OrderlyMeds | No subscription to cancel: you are charged only when you request a refill at your check-in, per its FAQ. Support by email or phone. | "You can cancel any time before the doctor finalizes your prescription, unless you've selected a multi-month plan," per its FAQ. | Payment is taken at the health screening and refunded in full if you are not approved. "Once your prescription is written after your medical consultation, cancellation is no longer possible." Refunds take 3–5 business days to appear. | The more notable finding for OrderlyMeds is pricing, not cancellation: its pricing page opens on a two-month, new-customer starter price; the standing monthly rate is double and shown under a second tab. See this provider's review. |
| Tryozi | Contact customer service or use the steps in your online account, per its Cancellation & Refund Policy (updated June 19, 2026). | At least 72 hours before the next billing date; miss it and the next month is charged, with the cancellation taking effect after that cycle. | "IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES," except when a clinician disqualifies you, which brings a full refund. You keep service to the end of the paid cycle. | The more notable finding for Tryozi is pricing, not cancellation: its featured $79 and $129 "lifetime" prices come from a promo code added at checkout; the listed rates are $279 and $379. See this provider's review. |
| DrMedHealth | Not published. It no longer sells GLP-1s; its contact page tells existing patients to manage care through their CareGLP patient portal or by email. | Not published. | Not published. No refund policy for its former plans is on its site. | As of October 2026 its website is an AI health directory, and its contact page calls the GLP-1 business "our former telehealth service." |
| PeterMD | Email support to cancel an auto-renewal, per its Refund and Auto-Bill Policy. | At least 48 hours before the renewal date: "No cancellations will be accepted less than forty-eight (48) hours before the renewal date." | "All purchases of Peter M.D treatments are final once medication is received" — no returns or refunds, even unused. A defective or damaged product is replaced if you email a photo within 24 hours of delivery. | The more notable finding for PeterMD is billing cadence: its tirzepatide plan is "$249 per month • billed quarterly," about $747 every three months. See this provider's review. |
| altRx | Email or phone patient support, or cancel in the patient portal, per its Refund & Cancellation Policy (updated August 25, 2026). | At least 72 hours before the next billing date; a request inside that window is charged for the next cycle and canceled after it. | "ALL PAYMENTS FOR THE SUBSCRIPTION SERVICES ARE FINAL AND NON-REFUNDABLE AT THE TIME OF PURCHASE," including unused months of multi-month and bundled plans. The only exception is a clinician's medical disqualification, refunded minus services already provided. | The more notable finding for altRx is pricing: it shows only "from" prices ($89 semaglutide, $149 tirzepatide) and no month-to-month or renewal price. See this provider's review. |
| Jently | Cancel any time by emailing [its support email], per its Refund & Cancellation Policy. Memberships can also be paused for up to 60 days without penalty. | "Your cancellation request must be received at least 48 hours before your next scheduled processing date"; a later request may take effect the following cycle. | "Refunds are not offered once a consultation is completed or a prescription has been dispensed," and refund requests must come "within 24 hours of placing an order and before a prescription is issued or medication shipped." Your card is collected at the questionnaire but charged only after a provider approves you. | The more notable finding for Jently is price spread: month to month costs 49–67% more than its 12-month prepay, and each GLP-1 page shows a "Best value" figure that matches no plan tier. See this provider's review. |
| FitFlow | Send a request through its contact page, per its Refund & Cancellation Policy (updated July 3, 2026); the plan stays active to the end of the billing cycle. | No fixed number of days. Cancel before the next renewal; no prorated refund for unused time in a cycle. | A refund is possible only before the order reaches the pharmacy: "Once your prescription has been transmitted to the pharmacy, cancellation and refund are no longer possible." Full refund if a provider finds you ineligible; damaged deliveries must be reported within 24 hours with a photo. | The more notable finding for FitFlow is pricing: its $134 and $99 headlines are annual prepays, while billed monthly tirzepatide is $235 and semaglutide $175. See this provider's review. |
| GobyMeds | Email customer support to request cancellation, per its Terms; a request counts only once GobyMeds (or the pharmacy) confirms it. Nothing to cancel on a schedule: each order is paid once and nothing renews. | Before clinical review starts for a full refund; once a prescription is issued or the pharmacy has begun, cancellation is not guaranteed. | Full refund if you cancel before clinical review or are not prescribed. Cancel after clinical review and a $50 consultation fee may be charged or kept; dispensed medication cannot be returned or refunded. | A cancellation after a clinician has reviewed you can cost $50 even if no medication ships. |
| Mochi Health | Select "cancel subscription" in your account or call its support line, per its Terms. A medication subscription is changed or stopped with "Modify" on the medication page before the refill is sent to the pharmacy. | Before the next renewal. A canceled membership runs to the end of the term you paid for, then reverts to a free membership. | No refunds for partly used membership periods (case-by-case at its discretion); medication fees are not refundable once the order is sent to a pharmacy, and "all prescription sales are final." | Membership and medication are billed as two separate subscriptions, each stopped in its own place. |
| TrimRx | Through your TrimRx account, by chat, or by phone (888-896-1612), per its Terms and FAQ. | None stated. A cancellation received before the prescription is sent to the pharmacy cancels that order; after that, the order is filled and the cancellation applies to future orders. | Full refund if a clinician finds you ineligible or for a billing error, and an order canceled before the prescription reaches the pharmacy is refunded. Requests must arrive within 28 days of the payment; unused months of a prepaid plan are refundable only inside that window. If nothing has shipped within 14 days of ordering, you can ask for a refund. | The refund window is fairer than many: it closes when the prescription reaches the pharmacy, not at intake. The catch is the 28-day deadline on every refund request. See this provider's review for the full finding. |
| ReadyRx | Through the customer dashboard only, per its Terms: "All subscription cancellations must be initiated, documented, and completed through the customer dashboard." | Takes effect at the end of the current subscription period; refills renew automatically until then. | No refunds for partly used subscription periods (case-by-case at its discretion), and none once an order is processed, shipped or delivered. | A canceled plan still runs, and is still paid, to the end of the current period. |
| RxION Health | Manage your plan in account settings or contact support, per its Refund Policy and Terms. | Before the scheduled renewal date, at no charge. After a refill is charged but before provider review, a 7.5% cancellation fee applies; after a prescription is issued, the order cannot be canceled. | Not approved: the medication portion is refunded, but "The $75 consultation fee is non-refundable." Once a prescription is sent to the pharmacy, nothing is refunded. | The $75 consult fee inside each price is kept even if a provider declines you. |
| PepScribe | Cancel any time: "No contracts, no cancellation fees, no retention calls," per its pricing page and Refund Policy (updated May 2026). Subscriptions renew monthly until canceled. | No advance-notice window is stated. Canceling stops the renewal and you are not charged again, but the current billing period is not prorated — you keep any doses already shipped or scheduled for it. | Medication already dispensed and shipped "cannot be returned or refunded," per its Refund Policy. A damaged, missing or significantly delayed order is replaced at no cost if reported within 7 days of the expected delivery date, and nothing is charged unless a clinician prescribes. | A card is saved when you book, before any clinician review; it is charged only if a prescription is issued. The current month is not prorated when you cancel. |
| Direct GLP1 | Written notice, per the Subscription Agreement in its Terms. | 30 days' written notice, and only after the three-month minimum term. | Not published. Leaving during the first three months triggers "a termination fee equal to the remaining balance of the three-month term." | The $89 membership has a three-month minimum; canceling early costs the rest of the term. |
| Lemonaid Health | Cancel any time in your account (Manage Weight Loss Membership), or through patient support by phone or secure message, per its Terms. | At least 48 hours before the membership renewal or medication order date; inside 48 hours, the next period is charged. Extended (3-, 6-, 12-month) plans run to the end of the period. | None. Its refund policy: all fees and payments are "non-refundable, non-cancellable, non-exchangeable, and non-creditable," including memberships and refills. | Cancel inside the 48-hour window and you pay for one more period. |
| SkinnyRx | Cancel future months at any time; cancel before your next shipment is prepared to avoid the next charge. | Before the next shipment is prepared. | A full refund if you cancel before a clinician completes the prescription review, or if you don't qualify; non-refundable once fulfillment begins. No refunds for partly used subscription periods. | Canceling before the end of a promotional or committed term can reverse the discount: "any discounts received may be reversed or proportionally adjusted." |
| Blue Haven Rx | Select "Cancel membership" in the member portal (effective immediately), or email or call support, per its Terms. | At least 48 hours before the renewal date, which can fall up to ten days before the term ends; a later cancellation still lets that renewal charge go through. | None once charged: the Program Membership Fee is non-refundable, with no partial refunds for an unused term. | Its FAQ says "No long-term contracts or cancellation fees," but 3-, 6- and 12-month terms are billed in full and are not refunded if you stop early. |
| Momentum Health 360 | Contact support before your clinical review is completed, per its Returns, Refunds, and Eligibility page; no self-serve steps are published. | No notice window is published; the page asks you to reach out before the clinical review. | Your card is only held until a clinician decides; if you are not eligible, the hold is released. Canceling after approval but before the pharmacy starts costs a $50 administrative fee; once the prescription reaches the pharmacy, "all sales are final," with no prorated refunds. | Final sale once the prescription reaches the pharmacy, and a $50 fee for canceling between approval and dispensing. |
| Join Josie | Not published. Its product pages say "Cancel anytime" but give no steps; its Terms list none. | Not published. | Prescription costs "generally cannot be refunded once your order is filled"; if a provider approves your plan and you decline, only a $80 consultation fee applies, per its FAQ. | 3-, 6- and 12-month plans are billed once up front, and filled prescriptions are generally not refunded. |
| Embody | Through the patient portal, or by email or phone to patient support. | At least 72 hours before the next billing date; a request inside that window is charged for the next cycle. | "All payments for the Subscription Services are final and non-refundable at the time of purchase." The only exception is a provider's medical disqualification, refunded minus services already provided. Multi-month plans are non-refundable "in whole and in part." | Its NAD+ page tells month-to-month customers to cancel "by calling us"; the site-wide refund policy also allows the portal and email. |
| Bionomy Health | From the dashboard, at any time, with no fee. Stopping before the next fill ships means that fill is not charged. | Before the next fill ships. Each later fill is charged on the day it ships. | Shipped medication cannot be returned. Refunds cover a pharmacy or shipping error, a lost or damaged package, and a practitioner-advised stop within 30 days of approval, which returns 50% of the most recent fill. Anything the practitioner does not approve is refunded automatically. | Its payment page promises "no auto-renewal" and then says each later fill is charged on the day it ships. |
| CLYR Health | Nothing to cancel on its one-time boxes: each plan is billed once and nothing renews. Its Terms add that subscriptions can be managed in your account or by email. | Its Terms ask for 48 hours before a renewal date, for any product sold as a subscription. | Its product pages promise a full refund if a provider finds treatment inappropriate. Its Terms say an order cannot be canceled once submitted for review and "All fees are non-refundable due to the nature of the services and products provided." | The refund promise on every product page and the no-refund clause in its Terms (updated February 2026) cannot both apply. |
| He & She MD | By email to support or in your online account. Its Terms also list a phone option, but the number is an unfilled placeholder: "[INSERT CUSTOMER SERVICE PHONE]." | Not published as a specific advance-notice window. | Non-refundable once paid. Its own Terms of Service state, "Once paid, your Membership Fee is non-refundable," and separately, "Any Membership Fees paid prior to the date of cancellation are non-refundable." | Its Terms of Service (last revised January 2022) describe a monthly testosterone membership, not the 3-, 6- and 12-month weight-loss plans it sells, so they never say how canceling a prepaid plan works. The price you are canceling against also varies: its "$99/mo" is a 12-month prepay, and one month of semaglutide is $249 on its own product page. See this provider's review for the full finding. |
| Elara Health and Wellness | Through the care team only: email support or call, Monday to Friday, 9 to 5 ET. The team confirms the cancellation. | Cancel before the next 4-week renewal. A billing period whose medication has shipped stays charged. | 4-week plans have no cancellation fee. Ending a 12-, 24- or 52-week prepaid plan early re-prices the periods you used at the shorter plan's rate, and the rest is refunded after reconciliation. Once a period's medication ships, that period is nonrefundable; an unfilled order can be refunded. | Leaving a prepaid year early costs the difference between the year rate and the shorter plan's rate for every period used — its own example: $160 after 16 weeks of semaglutide. |
| Luma Meds | Not described as a distinct self-service process. Its own product page states "No subscription required" and "Cancel anytime" for the Monthly plan. | Not published. | Not published. | The more notable finding for Luma Meds is a pricing-table math error, not cancellation: its own "3-Month Plan" row is labeled "$50 OFF," but the actual gap between the crossed-out price and the discounted price is $329-383/mo, not $50. See this provider's review for the full finding. |
| MaxLife | By written cancellation notice; no self-service steps are described. Its FAQ: "you may cancel anytime by submitting a cancellation notice at least 30 days before your next billing period begins." | 30 days before the next billing period. | "Please note that medication costs are not refundable." Its Terms add that subscription payments are non-refundable, a shipped order cannot be canceled, and leaving a plan with a set commitment early costs an early termination fee "specified in the plan offer terms." | The early termination fee on commitment plans is not shown on its product pages, and its headline prices are three-month starter kits. |
| NewSelf | From the patient dashboard; a refund request before the doctor visit goes by email to support. | Not stated for monthly renewals; GLP-1 programs carry a three-month commitment. | Before the doctor visit: refund minus a "$99 administrative fee." After it: the order is "non-cancellable and no refunds will be issued." A doctor's rejection is refunded in full. Leaving a GLP-1 program before three months costs an early-cancellation fee "equivalent to the full retail monthly price of the program." | The early-cancellation fee equals a retail monthly price the site never publishes; it also lists a $199 chargeback fee and a 50% collections surcharge. |
| RxPros | From the patient dashboard, "ONLY AFTER the minimum term has been concluded"; a refund request before the consultation goes by email to support. | Not stated. GLP-1 programs carry a three-month minimum (6 or 12 months on longer plans). | Before the medical consultation: refund minus a "$99 administrative fee." After it: "final and non-cancellable." A provider's denial is refunded in full. Early cancellation costs "a fee equal to the full retail monthly price of the remaining commitment." | Its homepage says "Cancel Subscription Anytime"; its own terms allow canceling only after the minimum term, and the early-cancellation fee uses a retail price it never publishes. |
| Zera Health | Its May 2026 policy: by support email or the patient-portal chat. Its April 2026 policy: by a separate email address or phone. | 72 hours before the billing date (May 2026 policy); the April 2026 policy has cancellation take effect at the end of the billing period. | The May 2026 policy: "IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES, OTHER THAN CANCELLATION DUE TO MEDICAL DISQUALIFICATION." The April 2026 policy: a full refund within 7 days of purchase if no provider has reviewed the case or issued a prescription. | Two cancellation and refund policies are live on its site with different refund rules and different contacts. |
| Peak Wellness | Online through your account, or by email to support. Its Terms: cancellation "will take effect at the end of the current subscription period." | At least three days before the renewal is processed, per its Terms; the first renewal "may be charged early" and later ones up to three days early. It emails charge reminders four days and two days before each shipment. | "All sales are final" for prescription products, per its Refund Policy, unless the pharmacy made a filling error. Its Terms add refunds "on a case-by-case basis at our sole discretion." | Plans renew automatically, and renewals can be charged a few days before the date you'd expect. Nothing is charged before a provider approves you; after that, all sales are final. |
| SnagRx | Through the online account or patient portal, or by email or phone to patient support. | At least 72 hours before the next billing date; a request inside that window is charged for the next cycle. | "All payments for the Subscription Services are final and non-refundable at the time of purchase." The only exception is a provider's medical disqualification, refunded minus services already provided. Multi-month plans are non-refundable "in whole and in part." | SnagRx is run by the same company as Embody (Modern Metabolic Medicine, Inc.) and uses the same refund policy word for word. |
| RestorLife Med | Not published. Its website no longer exists, so no terms or refund page can be read. | Not published. | Not published. No refund policy is reachable. | As of October 2026 its web address returns only a hosting error and no contact or refund route survives. While it operated, its Terms billed a non-refundable membership fee about every 28 to 30 days. |
| Nova MD | Patient portal or customer support; canceling stops future renewals. | At least 48 hours before the renewal date. If you ask in time and it fails to process the request, it refunds that renewal in full. | Before the pharmacy fills the order: refunded minus a non-refundable $25 consultation fee. Once filled: no cancellation, return or refund "for any reason," including side effects, and a filled order can't be canceled "until 10 days have passed and the package has not yet shipped." A full refund if the order hasn't shipped within 10 business days. | A filled order is final even if side effects force you to stop. Damaged or wrong items must be reported within 48 hours of delivery. |
| Neo Soma Healthcare | Not published. Its site gives a contact form, an email address and a phone number, but no cancellation steps. | Not published. | Not published. Its refund policy page carries a heading and no text. | Subscriptions bill every 4 weeks, and no page says how to stop them; ask in writing before you buy. It serves Texas only. |
| Maves | Phone, email or your online account, per its Terms of Service. | Not published as a window; its Terms bill the membership "approximately every 28-30 days" until canceled. | None once paid. Its Terms: "Once paid, your Membership Fee is non-refundable"; its returns policy says all sales of prescription products are final. | Its Terms are written for its parent, Homera Health, still name another brand in places, and require commercial insurance for lab billing outside New York, Florida and Illinois. |
| HealthRX | By email to support: "ask to cancel. We refund any unshipped dose. No phone call needed." | None stated. Cancel before the next renewal to stop it; subscriptions renew "at the price and interval shown at checkout until canceled." | Any unshipped dose is refunded, and you get a full refund if a provider declines to prescribe. No returns once medication ships. | No legal entity is named anywhere on the site; its Terms define the company only as the site itself "and/or our owners and/or affiliates." |
| Zappy Health | Written notice by email to customer support, per its Refund & Cancellation Policy. | Not published as a window. You can cancel for a refund only before the pharmacy processes the medication. | Full refund before the pharmacy processes the order. In the shipping stage before a tracking number: refund minus a $30 restocking fee. Once a tracking number exists: no refund, though it can pause future charges and shipments. | Starter packs and multi-month plans are paid up front and ship all vials together, so the no-refund-after-tracking rule covers the whole prepaid amount. |
| SkyRx | Email, phone or your online account, per its Terms; cancellation takes effect at the end of the current period. | At least two days before the renewal is processed, per its Terms. | "All sales are final" for prescription products, per its Returns and Refunds page. Its Terms add a weight-loss guarantee: a refund of the first four months if you lose less than 10% after 16 weeks of correct dosing, proven by a doctor's attestation or a recorded weigh-in. | Its only semaglutide price is a 12-month plan paid in full up front. Resuming a paused or canceled plan can cost a reactivation fee of one month's full price. |
| Nuform Health | Not published. Its refund policy points questions to your care team by email. | Not applicable as published: every product is a prepaid kit, not a renewing monthly plan. | "All medication orders are final at the time of purchase"; no refund once a medication is ordered with the pharmacy. Blood work is refundable until it is completed. | Every product is a kit paid up front for 2 to 6.5 months, so a final sale covers the whole kit. |
| Aurelius Health Group | Email or call patient support, or cancel in your patient portal, per its Cancellation & Refund Policy (updated June 15, 2026). Service continues to the end of the billing cycle. | At least 72 hours before the next billing date; otherwise the next month is charged and the cancellation takes effect the cycle after. | A full refund if you cancel within the first 72 hours and have received no service, or if a clinician disqualifies you. Otherwise "YOU WILL NOT BE ISSUED A REFUND UPON CANCELLATION FOR THE MONTH IN WHICH THE CANCELLATION OCCURRED OR FOR ANY PRIOR MONTHS." | Refunds only in the first 72 hours or on medical disqualification, with a 72-hour notice window before each billing date. |
| Ozari Health | Text or email support as quickly as possible, per its Refund & Cancellation Policy (August 2026); text is fastest, since email may not be read before the order goes to the pharmacy. | Before the next cycle is sent to the pharmacy; no fixed window is published. Its Terms (February 15, 2026) separately say 15 days before the next processing date, after a 3-month minimum. | A full refund if a clinician declines you before any prescription is issued. Each shipment is final once sent to the pharmacy. Semi-annual and annual plans canceled early are refunded after the months used are recharged at the monthly price. | Its refund page and FAQ say cancel anytime; its Terms still state a 3-month minimum commitment. |
| Näky | Cancel future refills or renewals in your patient portal, or message support. | Not published; an initial order cannot be canceled once it is submitted for provider review. | "Any applicable fees and other charges are not refundable in whole or in part," per its Refund Policy. Your card is only held until a provider decides, and charged if you are prescribed. | No refunds, and no canceling an order once provider review begins; future refills can be canceled. |
| Citizen Meds | Email support to change or stop a subscription, per its FAQ; no portal steps are published. | Not published. | "All products we offer are non-refundable" ("no refund policy"). Orders a physician does not approve are refunded at once. | No refunds once approved, and auto-refill raises the dose and price each month unless you email support. |
| Corsica Health | Through your care team or support; its FAQ says subscriptions "may be canceled at any time without penalties." | Not published; it asks you to tell your care team in advance so future shipments can be adjusted. | Its FAQ: "We offer a satisfaction guarantee for the first month. After shipment, products are generally non-refundable." Its Terms: consult fees are not refundable and "all sales are final." | Its FAQ promises a first-month guarantee; its Terms say all sales are final. |
| Fitish RX | Email its clinic support team, per the Fitish RX Refund Policy in its Clinic FAQ. | Before the prescription is filled; telehealth appointments can be canceled at no cost at least 24 hours ahead. | Prescription costs are refunded if the prescription is canceled before it is filled, or filled in error. Otherwise "All sales are final. We do not offer refunds or cancellations once a purchase is completed"; error claims within 10 days, with photos. | All sales are final once the prescription is filled, except for verified errors. |
| Remi Meds | Login to your account before your order ships, or email support, per its own Returns and Refunds page. | Cancel any time before your payment method is charged and your package handed to the carrier. | Non-refundable once charged and shipped — "State and Federal regulations do not allow the return of prescription medications after being dispensed." Cancellation before shipment is explicitly allowed, and non-prescription items may be returned within 30 days. | Prescriptions are final once charged and shipped; cancel in your account before shipment. |
| Maximus | Cancel in the Maximus app or by emailing support, per its Terms of Use. | At least 48 hours before the next order processing date, per the refund policy shown at checkout. | No refund once medication is being prepared or has shipped, and none on a multi-month plan once the first month's supply arrives. If the doctor finds you ineligible, you are refunded minus a $30 provider visit. | The more notable finding for Maximus is that compounded tirzepatide has no month-to-month plan: every plan is prepaid, and the shortest is two months. See this provider's review for the full finding. |
| Clover Meds | In the patient portal: Orders, then "Cancel Treatment" — effective immediately, with no fee. Email or Clover Chat also work; write at least 3 days before your next order date. | Before the next order is sent to the pharmacy. Month-to-month orders go out about three weeks after the previous shipment, with a reminder about five days before; the date shows in the portal and can be moved by up to two weeks. | First month refunded in full on request within 30 days of the first delivery (return remaining medication within 7 days), on any plan. After that, an order already sent to the pharmacy is non-refundable. A canceled prepaid plan is refunded minus the month-to-month price for each month already sent. | Prepaid 3-, 6- and 12-month plans are charged in full; canceling one refunds at the month-to-month rate, not the discounted plan rate. |
| Brello Health | Email its info address, or call its support line, per its Refund Policy. | Before the health review for a full refund; within 24 hours of the notice that a prescription was written for a partial one. | Full refund if you cancel before the review or are not approved. After a prescription is written but before it is dispensed, the total less a $50 professional service fee. Nothing once dispensed. | The more notable finding for Brello Health is that every product is sold only as a "3 Month" plan that renews every 11 weeks — its "$X/month" headlines divide that charge by three. See this provider's review for the full finding. |
| Harper Meds | Call, email its care address, or cancel in your account, per its Terms of Use. | Any time before the next billing date; plans renew automatically. | Membership fees already paid are non-refundable. A weight-loss guarantee refunds the first four months' fees if you lose less than 10% in your first 16 weeks, verified by a doctor's attestation or a recorded scale video. | The more notable finding for Harper Meds is that its advertised $149 and $196 monthly prices are 3-month-plan rates; month to month costs $199 and $279. See this provider's review for the full finding. |
| Ready Med | Not described as a self-service step; its FAQ says there are "no long-term contracts or cancellation fees." | Not published. | Its Terms of Use: a "strict no refund policy... unable to offer refunds for consultations, medications, or any other services provided." | The more notable finding for Ready Med is that its product pages market "a full 30-day refund guarantee, no questions asked," which its Terms of Use contradict — and its tirzepatide page states two different monthly prices. See this provider's review for the full finding. |
| VivioMD | Email support or cancel in your patient portal, per its Refund Policy. | At least 72 hours before the next billing date; otherwise the next cycle is charged and the cancellation takes effect after it. | Full refund within the first 72 hours if no service was received, or if a provider disqualifies you. On a monthly plan, no refund for the current or earlier months; on a plan billed two or more months at a time, a refund for months in which no medication shipped. | The more notable finding for VivioMD is that its prices appear only as "starting at" figures, with no plan length or dose pricing shown. See this provider's review for the full finding. |
| Joi and Blokes | Cancel anytime, per its marketing ("Easy Cancellation... adjust or cancel your plan anytime"); no written procedure is published. | Not published. | Its Refund & Return Policy: "The subscription fees already paid cannot be refunded, all sales are final." Lab sales are final too. | The more notable finding for Joi and Blokes is that its "cancel anytime" marketing sits next to an all-sales-final refund policy, while GLP-1s are billed every three months. See this provider's review for the full finding. |
| Emerge Weight Loss | Contact its patient support; no self-service procedure is published. | No minimum commitment. Canceling after paying but before the order goes to the pharmacy costs a $10 processing fee. | No refund for shipping delays outside its control. If a vial held more than the 4 weeks paid for and you cancel before a second order, it may charge for the extra week. | The more notable finding for Emerge Weight Loss is an honest dose-tiered price ladder billed every 4 weeks rather than by the calendar month — 13 charges a year, not 12. See this provider's review for the full finding. |
| Taurus Meds | Contact customer service or use the online account process, per its Cancellation and Refund Policy. | At least 72 hours before the next billing date; otherwise that cycle is charged and the cancellation takes effect after it. | No refund on cancellation except after a medical disqualification by the provider; medication cannot be returned once dispensed. | The more notable finding for Taurus Meds is that its checkout shows only a $79 first month beside a countdown timer, with no renewal price stated — plus a separate "$17.99 per billing period" membership-fee clause in its Terms. See this provider's review for the full finding. |
| Alloy | Cancel the Weight Care membership in your account (Subscriptions, then Manage Subscription) or by email; shipments can be canceled or paused in your account. For Wegovy or Zepbound, also stop refills with the maker's pharmacy, per its help center. | The membership: at least 7 days before the current period ends. Shipments: 5 business days before the next one processes, per its Terms of Use. | Membership and consultation fees are non-refundable. A medication refund is possible only on the first shipment of each product, asked for within 30 days of receipt, per its Terms of Use. | Every GLP-1 price is the drug alone; the $99 monthly care fee is billed on top, renews until you cancel, and is never refunded. |
| MintRx | Pause, skip or change a subscription under Subscriptions in your account, per its Contact page. No cancellation steps are published. | Not published. Its Terms say subscription timing and cancellation terms are shown during checkout or in your account. | Not published. | Cancellation and refund terms are not on its public pages; they appear only at checkout or in your account. |
| GoodLife Meds | Pause or cancel a subscription in your account (Treatments, then the subscription) or by contacting support, per its help center and refund policy. An order already placed or in processing typically cannot be canceled. | Before the next billing date, per its Return, Refund & Subscription Policy (effective March 16, 2026). | "All Prescription Sales Are Final"; "Refunds are generally not offered," with case-by-case exceptions such as duplicate charges. Its Terms say fees "ARE NOT REFUNDABLE IN WHOLE OR IN PART." | Its GLP-1 product pages still promise a full refund if you are not prescribed, which its refund policy, Terms and help center contradict. |
| PlushCare | Cancel the membership any time by contacting PlushCare, per its Terms (updated July 31, 2026); a canceled paid membership stays active to the end of the current term and does not renew. | Before the renewal date, per its Terms. | The appointment is refunded only if PlushCare cannot treat or assess you (or for a no-show doctor, a connection failure or a state licensing problem); membership fees are not refunded, and prescriptions are final sale, per its Refund Policy. | No appointment refund once a doctor has assessed you, even without a prescription. |
| Fifty 410 | No subscription to cancel: each program is bought once. To cancel a paid order, contact support before the pharmacy starts compounding, per its Refund Policy (updated September 8, 2026). | Before compounding begins; a cancellation counts only once Fifty 410 confirms it was received before that point. | Nothing is charged before a prescription. After payment, a full refund before compounding begins; no routine refund once compounding starts or the drug ships, except for an unfilled, incorrect, damaged, lost or compromised order. Consultations and lab services are not refundable once performed. | Payment is taken only after a provider prescribes, but once compounding begins the order cannot be canceled or refunded. |
| Coby Health | Monthly orders are one-time by default; if you chose the subscription option, cancel it at least 30 days ahead, per its help center. An order already sent to a pharmacy cannot be changed, and cancellation is not guaranteed. | At least 30 days before the next month's charge for a subscription, per its help center. | If an order is canceled before it reaches the pharmacy, a $50 non-refundable visit and clinical fee is kept; once shipped, no refunds, per its help center and homepage FAQ. Its Terms say fees are "NOT REFUNDABLE IN WHOLE OR IN PART." | Its pages say no subscription is required while also describing a monthly subscription that needs 30 days' notice to cancel. |
| Polly | Before the prescription reaches the pharmacy, cancel the order for a refund; to end a plan, email Polly. The plan stays active to the end of the current billing cycle and does not renew, per its Refund Policy (April 29, 2026). | Before pharmacy submission for an order; before the next billing cycle for a plan. | Full refund if you are found medically ineligible or cancel before pharmacy submission; none after, and "Once an order ships, it is final and non-refundable." No prorated refunds; a 6-month plan with 3 or more months left is refunded only at Polly's discretion. | No refund once the prescription is sent to the pharmacy, and no prorated refund when you end a plan. |
| Nolu | Cancel any time from the dashboard or patient portal, or by emailing support, per its Cancellation & Refund Policy (updated June 15, 2026). | At least 72 hours before the next billing date; later requests take effect the following cycle. | Full refund within the first 72 hours of the subscription if no services were received, or if a provider disqualifies you. Monthly plans get no refund for the cycle you cancel in; plans billed 2 or more months at a time are refunded for months with no shipment. | Plans bill every 4 weeks under a "/mo" label, so a year holds 13 charges. |
| FORM | In your account settings or by contacting customer support, per its Terms; its FAQ says you can cancel anytime with no long-term commitment. | Cancellation takes effect at the end of the current billing period. | Refunds for unused subscription time are "generally not provided"; dispensed prescriptions cannot be returned; damaged items can be reported within three days of delivery; any authorized refund is "limited to one product." | The subscription renews monthly until canceled, and the current month is not refunded. |
| CeliaRx | Nothing to cancel on a one-time purchase. Before approval, an order the provider does not approve is canceled and fully refunded. Its Terms let you end a membership at any time. | Not stated. | "All prescription medication sales are final" once dispensed or shipped, per its Shipping & Returns Policy; its Terms add that transactions are non-refundable and partly used memberships are not credited. Full refund if the provider does not approve the order. | Two product pages print "$200.00/mo" beside a $299 vial they call a two-month supply, so the monthly figure shown does not match the price. |
| EdgeRx | Cancel or pause any time before the next refill processes, through the manage link in any order email or by contacting support, per its FAQ and Terms. No cancellation fee and no minimum commitment. | Before the next refill processes; an order already sent to the pharmacy cannot be stopped. | Only for non-approval: if the physician declines you, the charge is refunded in full. Once approved, "all sales are final" and cancellation "does not entitle you to a refund of fees already incurred," per its Terms. | Refills renew automatically until you cancel, and you are charged before physician review, with a full refund only if you are not approved. |
| Alan Meds | In the patient portal or by email to support, per its FAQ and Terms. | At least 3 business days before the next renewal; once a medical review is submitted and the order is processing, it cannot be canceled. | Full refund if a provider does not approve you. Partially used plan periods are not refunded, and its Terms say fees are otherwise "not refundable in whole or in part." | Multi-month plans are charged in full at sign-up and renew automatically at the end of each term. |
| Sermorelin.com | By phone, by email to support, or in your account, per its Terms; the homepage says "Cancel anytime." | Not published as a number of days. | Fees already paid are not refunded. A full refund if you are not approved; a pro-rated refund for intolerable side effects. Its "180-day money-back guarantee" covers only the 6-Month Plan, months 2 to 6, if you refill six months in a row, log every injection, and claim between days 181 and 210. | The money-back guarantee is far narrower than the homepage line suggests. |
| Nimbus Healthcare | Month to month: the cancel option in the patient portal, or email or portal message to support. 3- and 6-month plans "cannot be canceled mid-term." | Not published as a number of days. | None once your prescription is processed: the 1-month plan cannot be canceled or refunded for that month, and the 3- and 6-month plans cannot be canceled or refunded once started. Wrong, damaged or lost orders go to support. | "Pause anytime" is the pitch, but its FAQ says there is no pause function and the longer plans lock you in. |
| EllieMD | Through its support portal or patient portal. | At least 48 hours before the renewal date; later requests take effect the following period. | None once the pharmacy has processed an order, "regardless of the reason," side effects included. A canceled cycle is still owed in full, installments stay due, and canceling a paid order before the prescription is sent costs a $99 fee. Full product refund if you are not medically eligible. | GLP-1 plans are 3-, 6- or 12-month blocks charged up front that renew automatically for the same term. |
| Sesame Care | Self-cancel the subscription at any time, or email or call support at least 48 hours before the renewal date. | Cancel before the next billing cycle starts (the Terms say 48 hours before renewal processing); fees for past months are not refunded. | A full refund if you cancel at least 3 hours before your initial visit; no refund for the first month once that visit has happened. Prepaid 3-, 6- and 12-month plans canceled early are recalculated at the standard month-to-month rate for every month used, and only the balance is refunded. | Sesame no longer offers compounded semaglutide: its plan now covers care only, from $59 a month on an annual commitment, with brand-name medication billed separately. See this provider's review for the full finding. |
| Enhance MD | Pause or cancel at any time by contacting customer support by email or phone; no self-service route is described. | Not published as a fixed number of days. The membership renews every 28 days, billed when the refill goes to the pharmacy. | A full refund of the initial payment if you are found ineligible during onboarding; refunds take 5–10 business days. Prescription products cannot be returned. | Every plan bills in four-week blocks — "Billed every 4 weeks", or every 12, 24 or 48 — while each price is labeled "/mo", so a year is 13 charges. Separately, its own FAQ headlines "licensed in all 50 states" and narrows that, in the same answer, to 40 states plus DC. See this provider's review for the full finding. |
| Sunlight.com | In the patient portal or by email to support, per its help center and FAQ. | Not published as a number of days. | Full refund if you are medically disqualified. "Once a prescription (first or refill) has been written and sent to the pharmacy, refunds are not available," per its FAQ. | Month to month with no contract, but nothing is refunded once a prescription reaches the pharmacy. |
| System Labs | Email support; its FAQ says a self-cancel billing portal will be "available soon." | "You may cancel an order at any time before your prescription is sent to our partner pharmacy for fulfillment," per its Terms. Its sermorelin page says you can pause or cancel at any time with no cancellation fees. | "System cannot offer refunds for services already rendered or prescriptions that were ordered," per its FAQ; shipped medications can't be returned. An order canceled before it reaches the pharmacy is not billed. | Its Terms keep the right to "refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion." |
| ShedRx | Cancel in the member portal ("Manage Subscription"), through the cancellation link in any billing or shipment email, or by emailing its member team. | At least 72 hours before the next billing or shipment date; a later request applies to the following cycle. | Monthly subscription fees are non-refundable once charged. On 6- and 12-month plans, nothing is refunded inside the minimum term; after it, the months already shipped are repriced at the month-to-month rate and the rest of what you paid is refunded. No refund for lack of results, apart from a 120-day guarantee for first-time GLP-1 users who meet four program requirements. | ShedRx's "as low as" headline prices are the prepaid 12-month rate, and the 12-month plan ships 48 weeks of medication. Its own worked example: a 6-month semaglutide plan at $179/month ($1,074) canceled after four shipped months refunds $278, because the four months are repriced at $199. See this provider's review for the full finding. |
| Sprout Health | Email its help address or use the patient portal. Its own policy also allows delaying or pausing a shipment rather than canceling outright, if the request arrives at least 5 business days before the scheduled ship date. | At least 48 hours before the next scheduled billing date. A later request takes effect the following cycle and the upcoming charge still applies. | Tiered by fulfillment stage, stated plainly: a full refund before a licensed provider has reviewed the intake; a refund minus a flat $50 clinical review fee after that review but before the prescription reaches the pharmacy; and non-refundable once the prescription has been sent to the pharmacy. Prepaid 3- and 6-month plans are refunded pro-rata for months not yet shipped, using the actual amount paid after any discount — its own policy works a $700 3-month plan through as $233.33 per unshipped month. | Sprout states it is not liable for shipping-carrier or medication-shortage delays, and that its practice in a shortage is to ship late rather than refund. Its reporting window for a damaged, temperature-compromised, or missing shipment is stated three different ways in a single section of the same page: notify "within 24 hours of delivery," contact "within 48 hours" for a delivered-but-not-received package, and a subsection headed "Reports Received Outside the 48-Hour Window" whose own text refers to a 72-hour window. See this provider's review for the full finding. |
| RxSpan MD | Not published. The Terms name no cancellation route — no portal, no email, no notice period. Every plan card says you can cancel or change plans anytime and the FAQ says there are no long-term commitments, but no document sets out how. | Not published. | Not published at all. The Terms, last updated June 2026, run ten short sections and none is a refund clause; the payments section says only that you agree to pay the fees. There is no stated outcome for a prepaid 3-, 6- or 12-month plan abandoned partway through. | The gap matters more here than it would elsewhere, because prepay is the default: the plan selector opens on the three-month option, and the twelve-month plans — billed up front — auto-renew. See this provider's review for the full finding. |
| RNK Health | Self-service, and genuinely well built — cancel from the online account portal at any hour, no phone call and no email required. RNK also emails a reminder seven days before each rebill stating the amount and the date, with options to pause, skip or cancel. | At least 72 hours before the next billing date. A later request still lets that charge process, and cancellation takes effect at the end of the cycle. | Non-refundable once the intake form is submitted, for every product and tier, and rebills are non-refundable too. A damaged, incorrect or undelivered order gets a REPLACEMENT by default rather than a refund; a refund is considered only where reshipment is impossible, and eligibility is subject to the pharmacy's own policies. Claims must be filed within 7 days of delivery with photographs. | Fees are final once the intake form is submitted, and a refund is given only for medical disqualification or an order that cannot be replaced. |
| Try Ageless | Through the patient portal's cancellation control where available, or by email to support. | Before the next renewal charge and before the next order goes to the pharmacy. | Partial at best. Its Terms (section 8) keep a $40 consultation fee ($55 for TRT) once the clinical review starts, even if no prescription is written; medication is final once the order reaches a pharmacy; and any refund due loses the 2.9–4.9% card-processing cost. | Its marketing sells monthly and prepay plans, up to $1,908 for a year, under the promise "Pause, switch formats, or cancel anytime. No contracts." Its Terms say otherwise: canceling a prepaid plan early re-prices what you already received at the shorter plan's rate. Note also that the "From $99/month" it advertises for semaglutide is the yearly prepay rate; month to month, its own plan page charges $175. See this provider's review for the full finding. |
| Live Vital | Cancel at any time; cancellation takes effect at the end of the current billing period. | No notice period is stated. Its FAQ says plans are billed as a 10-week or 3-month protocol, so the billing period is the protocol you bought. | Refunds for consultations are at the company's discretion. Medications and lab work are generally non-refundable once ordered or dispensed. Governing law and venue are Utah. | Its refund page does not say whether you are charged before a clinician reviews you, or what you get back if you are not prescribed — that spot holds an unfinished editor's note. See this provider's review for the full finding. |
| DudeMeds | Its Terms of Sale say you can cancel a subscription from your account, or by emailing its care team, before the renewal date. | Before the renewal date — payment is taken 72 hours before an order ships. The first three months are owed regardless. | A hard three-month lock in its consent-for-payment clause: even if treatment is suspended or terminated, the medication fees for the first three months are due, and once paid are non-refundable. Outside that, refunds are limited to orders damaged, defective or issued in error, within two months of receipt. | Two things about where that lock sits. It is placed inside a consent clause rather than surfaced at checkout, and every new-patient plan is already a multi-month commitment kit. Separately, its Terms say a pricing error is not binding, whether due to AI, automation or human input, and let it correct or cancel the affected transaction. See this provider's review for the full finding. |
| bmiMD | Two mechanisms that do not agree. Its Terms say cancel by email, at least 48 hours before the monthly processing date. Its refund policy says cancel or pause yourself from your account, unless you have already been charged for the next month. | 48 hours before the processing date, per the Terms. The refund policy states no fixed notice period, only that a month already charged cannot be canceled. | Products already shipped from the fulfillment pharmacy are non-refundable, stated in capitals. Because it is medication, returns are not accepted and partially used subscription periods are not refunded. A full refund is available only where a provider finds the patient ineligible, in which case the card is authorized and then released. | A $50 non-refundable cancellation fee applies if you cancel once your intake form is sent — so there is a window in which stopping costs money and nothing has shipped. That sits beneath a 100% Risk Free, 100% Refundable badge printed on every product page. Worth knowing separately: its own help center explains that a three-month plan ships two vials, with the third sent as you near the end of month two. See this provider's review for the full finding. |
| Zealthy | Self-service in the portal — profile, then manage membership, then manage your plan. No phone call and no email required. | Cancel before the renewal date to avoid the next charge. Memberships cannot be paused, and canceling ends any prior authorization Zealthy has in progress for you. | No proration, stated in capitals: no refund of any portion of the membership fee for the current period. For medication, all sales are final, and consultation and membership charges are non-refundable. | The semaglutide bundle page promises a full 30-day refund, no questions asked. The refund policy says all sales are final; the FAQ narrows the refund to members a provider finds not eligible. Its membership terms also allow Zealthy to require a multi-month membership in order to receive an appropriately prescribed quantity of medication. See this provider's review for the full finding. |
| MyStart Health | No self-service route. Cancellation is by email with CANCEL in the subject line, or by telephone, and a customer service agent confirms it. | Not published as a fixed number of days. What matters is the fulfillment stage rather than the calendar. | Two situations only: a provider finds you medically ineligible and no prescription was written, or you cancel before the pharmacy fulfills the order. After shipment nothing can be canceled and no refund is issued under any circumstances, explicitly including where side effects occur. Returned medications are never accepted, even unopened, and completed or partially completed membership periods are not refunded. MyStart also reserves discretion to decline requests it considers made in bad faith. | The refund policy is written throughout around a membership fee for an all-inclusive program charged monthly — while the homepage states, in the hero, that there are no membership fees. See this provider's review for the full finding. |
| TMates | Not described as a distinct self-service process. Every product page carries a Cancel Anytime badge; the Terms describe refunds rather than a cancellation route. Support is by email or phone. | Not published as a notice period. The boundary is the prescription, not the calendar. | Tiered and clearly written, up to a point: a full refund before the medical team reviews your history, and a full refund if reviewed and you do not qualify. Once you qualify and a prescription is written and transmitted to a pharmacy, there is no refund — and if a refund request is not approved, any payment plans remain in place. Chargebacks may be referred to collections with interest. Disputes go to individual arbitration in Miami-Dade County, Florida. | The Cancel Anytime badge and that carve-out cannot both be true for the way this company actually sells. Its longest tiers take $1,900 for semaglutide or $1,999 for tirzepatide as a lump sum, and the whole amount stops being refundable the moment a prescription is written — while the payment plan continues to run. See this provider's review for the full finding. |
| Wellorithm | Two routes, stated in two places: its Terms say cancel by email; its checkout says through your account settings at least 48 hours before renewal. | 48 hours before the next 28-day renewal, per its checkout. Payments are non-refundable once processed, so the current cycle is not refunded whenever you cancel within it. | The current cycle is never refunded. Against that sits a weight-loss guarantee that is real but heavily conditioned: a patient who does not lose at least 10% of baseline weight after 16 weeks of documented adherence may be eligible for a refund of up to four months of fees. Qualifying requires being a new patient, completing an intake report, following prescribed doses for 16 weeks and not having used other weight-loss medication in the prior year. | The verification route for that guarantee is unusual enough to state plainly: where a doctor's attestation is not provided, the patient must self-record a video on a calibrated scale reciting a code. Note also that the document governing all of this is not a contract — its Terms are a third-person summary describing an agreement rather than the agreement itself. See this provider's review for the full finding. |
| Brightmeds | Cancel from your account, or by email or phone to support at least five business days before the next renewal; later requests may not take effect until the following billing period. There is no minimum term. | Five business days before the renewal date. An order already compounded, dispensed or shipped cannot be stopped and is charged. | Charges are generally non-refundable once the medication has been compounded or dispensed, and dispensed medication cannot be returned. A patient found ineligible gets a full refund, and the authorization hold is released if you are not approved. | If the clinician review is still pending after five days, the authorized amount may be charged before a decision. The separate six-month weight-loss guarantee is narrow: a starting BMI above 30, 168 days on medication, a weight upload every month, at least five group coaching sessions between days 100 and 168, cancellation after the sixth shipment, and less than 10% of body weight lost; returning customers are excluded. See this provider's review for the full finding. |
| Liv Body | Two routes in two places. Its GLP-1 page says cancel in the patient portal, with no cancellation fees; its Terms say email OpenLoop's help desk or contact your provider, and that subscription services may be governed by provider policies outside that document. | Not published. Canceling in the portal does not cancel an order already sent to the pharmacy. | Stated in capitals: any applicable fees and other charges are not refundable in whole or in part. The only page titled Return Policy governs the supplement business — 14 days, new and unused condition, a $3 restocking fee — which cannot apply to a dispensed prescription. | Two of the documents a patient would need are unreachable: the Medical Consent and the Bill of Rights linked from its GLP-1 page are both hosted on a subdomain that does not resolve. See this provider's review for the full finding. |
| MadeMed | Its Terms say cancel by emailing support, effective at the end of the current billing period. Its product FAQ says canceling is one click from the dashboard and that pausing stops billing immediately, not next cycle. | Not published as a notice period. The billing period is the unit that matters, and the shortest one is three months. | No prorated refunds, stated directly. All sales of both prescription and over-the-counter products are final and non-refundable, and consultation fees are non-refundable once the consultation is complete. Damaged, incorrect or lost orders must be reported within 7 days of delivery. Its FAQ says it emails seven days before every charge. | The contradiction costs real money here rather than being cosmetic. Because there is no monthly plan at all and the shortest purchasable term is three months paid in advance ($717 to $1,197), the difference between billing stopping immediately and at period end is several hundred dollars — and the two answers sit on the company's own pages simultaneously. Note also that the $39 doctor visit fee, refundable only in the not-prescribed scenario, appears nowhere in the returns policy that would govern it. See this provider's review for the full finding. |
| Midi Health | Published and reasonably specific: cancel by email, by telephone, or through the online account. | At least two days before the renewal processing date; cancellation takes effect at the end of the current subscription period. | No refunds for partially used subscription periods, though Midi may issue one case by case at its sole discretion. | The clearer disclosure here is on cancellation rather than on price. What a reader should carry into it is that the clinician visit is billed on top of the medication — $250 for a first visit and $150 for each return visit self-pay. See this provider's review for the full finding. |
| MyDrHank | Not published. Neither of MyDrHank's two legal documents — the Terms of Use on its site nor the terms of service its intake pages link to — contains a cancellation clause, a billing clause, or the word "refund." Its homepage promises "No commitment" without ever describing how to stop. | Not published. No advance-notice window before a renewal or a next charge is stated anywhere. | Not published. The word "refund" does not appear in either document, against 12-month plans priced at up to $2,883 in total. | The only termination language MyDrHank publishes runs the other way: "Dr. Hank may suspend or terminate your use of the App for any reason at any time." And the terms of service its intake pages link to are dated August 22, 2019 and name the operator's website three times by a development address rather than its real one. |
| HealthiCare | Not published as a self-service process. Its pricing pages say you can cancel anytime; its Terms describe a Membership with a twelve-month term, which you can delay or put on demand. | Not published. No advance-notice window before the next 28-30 day fee is stated. | The Membership Fee is described as non-refundable in its own Terms, and fees paid before cancellation are not refunded. Its refund policy adds that prescription products cannot be returned or exchanged. | The site advertises "No Membership Fees" while its Terms create a twelve-month Membership with a non-refundable fee charged every 28 to 30 days — and that contract is written for a low-testosterone program. |
| HydraMed | Not published. The company no longer operates, and its terms and refund pages are gone. | Not published. | Not published. No refund policy is reachable. | The company no longer operates: as of October 2026 its web address shows a domain-parking page, and no contact or refund route survives. |
| Trava Health | By email to its support team, by phone, or in your online account, at least 48 hours before the renewal date. Cancellation takes effect at the end of the current period. | 48 hours before the renewal processing date. | None once the pharmacy has processed an order, and none for partly used periods; anything else is case by case, at its "sole and absolute discretion." | Its Terms (effective October 1, 2026) still contain unfinished "[COUNSEL: …]" drafting notes. |
| Fella Health | Written notice. The Membership Agreement requires 30 days' prior written notice to terminate, despite checkout copy promising you can "cancel anytime." | 30 days' prior written notice before the term renews. | The membership fee is described as non-refundable once paid, except under its guarantee: a pro-rated refund for intolerable side effects, a full refund if you cannot start after medical review, and the six-month money-back guarantee for GLP-1 plans, claimed between day 181 and day 210. | The agreement renews "for successive Membership Terms of identical length," so a $2,388 annual tirzepatide plan renews into another $2,388 prepaid charge unless written notice lands 30 days before the anniversary. |
| Bioverse | Not published as a self-service process; its FAQ says you can cancel a subscription. | At least 48 hours before your order is processed, per its FAQ. | No refund guaranteed once the pharmacy has processed an order, and no returns once a product leaves the pharmacy; its returns-and-refunds page itself contains no policy text. | It publishes a returns-and-refunds page with no policy in it and a product-COA page with no certificates in it; the only cancellation terms are in its FAQ. |
| WeightCare | Cancel anytime in your account, per its refund policy; the word "cancel" does not appear in its terms and conditions. | Not stated; you keep the program through the end of the period already paid for. | A full refund if a physician finds you ineligible or you ask before submitting the medical questionnaire; after that, refunds are "generally not available", and billed time is not prorated. | Its refund policy explains partial refunds with an example still reading "$[X] paid" and "Refund = $[X] – $[Y]"; its Terms are dated November 2022 and contain a literal "insert email". Its shipping-policy page has no policy text. |
| Lyfe Rx | In the Subscriptions section of your account, per its Terms. | Not published. | Its Terms set "a strict no-refund policy for all sales," with requests judged case by case. Before a prescription is filled, its refund policy refunds the order less a $50 intake and doctor fee; its "What's included" page says $40. | The live Terms and Conditions begin with an assistant's cover message about "keeping you legally protected," and the contract establishes no governing law and no arbitration clause. |
| NuvaHealth | Not published as a self-service process. | Not published. | Not published as a specific policy. | Its advertised entry prices do not exist in its own catalog, and its "Save $X every month" figures are computed by subtracting those non-existent prices from the real ones. |
| TeleZen MD | Email support within 12 hours of placing the order. Future shipments can be paused or canceled from the patient portal. | 12 hours from the order. Once an order enters provider review, prescription, compounding or shipment, it cannot be canceled or refunded. | A canceled order is refunded before compounding begins, minus a $35 doctor visit fee if a provider has reviewed it and a non-refundable 4% processing fee. A patient found ineligible is refunded minus the $35 fee, although its FAQ promises a "full refund." | Its 180-day weight-loss guarantee refunds medication fees only if you lose no measurable weight at all over 180 consecutive days, with monthly weigh-ins on the same scale; any loss voids it. See this provider's review for the full finding. |
| Claya | Email customer service, or through your online account where available. | At least two days before the billing date; later requests are charged once more and take effect the following cycle. | Only for the current billing cycle, and only if your medication has not been ordered yet. | Its homepage calls the same $149 semaglutide price a multi-month price and a "Monthly Plan"; no single-month price is printed. |
| BetterMe Rx | Cancel from your account, or by email or a patient-portal message; its Terms say plans renew automatically until you do. | The request must arrive before the next order is processed; a processed order cannot be canceled. | All sales are final once an order is processed and handed to the carrier; every plan length renews automatically, the longest at $2,580. | Its returns policy states "we currently do not ship refrigerated products" while its own product pages instruct buyers to keep the same medication at 36-46°F. |
| Tonik Wellness | In writing by email, or by portal chat with your concierge. | Any time before the next billing date, but a cancellation takes effect only after the first three months; a refill already sent to the pharmacy is still billed. | None once a billing cycle has processed or medication is ordered; its policy calls disputing a charge for dispensed medication "fraudulent." | The plan card labeled "Flexible option · Monthly · Month-to-month access" falls under a policy requiring "a minimum commitment of three (3) months," so it costs more to leave than the quarterly plan beside it. |
| Navio MD | In the patient portal, per its telehealth consent ("you may cancel your membership at any time through your patient portal"). | Not published. | None once the pharmacy has processed and shipped an order. If a provider finds you ineligible, the medication cost is refunded but the provider visit fee, whose amount is not published, is kept. | Its terms of service link serves a copy of its privacy policy, so these rules live only in an FAQ answer and the consent form. |
| FuturHealth | In account settings (Subscription > Cancel Subscription), by phone 8 a.m. to 8 p.m. Eastern, or by chat on its site. | At least 24 hours before the renewal date. | Its satisfaction guarantee refunds membership fees paid in the six months before cancellation; medication, pharmacy and provider fees are non-refundable, and its billing policy says a month with a medication order or consultation cannot be refunded. | Its Terms state in capitals that "SUBSCRIPTION FEES DO NOT INCLUDE MEDICATION COSTS" while its checkout says each plan "Includes medication." |
| Super Healthy Rx | Purchases are one-time with no auto-refill; an order can be canceled by contacting support before it goes to the pharmacy. | Before the order is sent to the pharmacy; after that, sales are final. | Full refund if a provider finds you ineligible, per its policy, which also says the $50 to $100 consultation fee is non-refundable even if your prescription is not approved. Early exit from a 6- or 12-month plan is re-priced at the 3-month rate. | Its refund policy contradicts itself on ineligible patients, and its FAQ answer about which pharmacies it uses gives another company's support address. |
| The Edit | From the patient portal, or by message or email to member support; cancellation is confirmed in writing. | Takes effect at the end of the current billing period; a period already begun is not prorated or refunded. | Medications that have been compounded, dispensed or shipped are non-refundable; a visit fee is refundable only if the visit has not happened. | Its cancellation policy says an unpublished Membership Agreement governs pricing, billing, cancellation and refunds, controls where the two differ, and that nothing on its public website is that agreement. |
| Pepti | Self-serve from your account, or by email to support. There is no cancellation fee, and canceling stops all future refills and charges immediately. | Cancel before the next charge. Medication bills every 28 days, not on a calendar date, so two charges can fall in the same calendar month. | A shipped supply is not refunded. Payment is fully refunded if the physician does not approve treatment, or if you cancel before the pharmacy processes the order; damaged or wrong shipments are replaced or refunded if reported within 7 days. | Fair terms overall: no fee to leave, and at least 30 days' notice before a subscription price change. Read the 28-day cycle as 13 charges a year. See this provider's review for the full finding. |
| Rehydra+ Wellness | Contradicted by its own pages. Its Terms say "You can cancel your subscription at any time before the next billing cycle"; its memberships page calls the same plans "Non-Cancelable" contracts "locked in for 6 months." One-time packs can be canceled only while still processing. | Before the next billing date, per its Terms; an order already processed and shipped cannot be canceled. | None once an order ships; all sales on prescription products are final. | Its six-month memberships are "Non-Cancelable" on its own memberships page while its Terms promise cancellation at any time. |
| AurenRx | By email to its support address or from your account; you can also pause by turning off auto-payments. | Not stated; once canceled you are not charged again. | Membership fees already paid are non-refundable, and its Terms make the Initial Online Visit billable even when an applicant is found ineligible. | Its product pages and refund policy promise a free initial visit while its Terms make that visit billable if you do not meet the clinical criteria — and no price for it is published anywhere on the site. |
| Trellis Vitality | Its Terms say you "may pause or cancel anytime"; no self-service steps are published, so contact support. | Not published. | "Refund eligibility is determined on a per-order basis" through customer support; no refund terms are published. | Its sitewide banner promises "24/7 unified patient care" while its own support page publishes weekday hours and a one-business-day reply. |
| Vyvron | By email to its support address or through the patient portal; cancellation takes effect at the end of the current billing cycle, with no fee. | At least 72 hours before the next billing date, or the next cycle is charged. | A full refund only if you cancel within 72 hours of starting and before receiving any service, or a provider disqualifies you; monthly plans get no refund for the month you cancel, and prepaid plans refund only months whose medication has not shipped. | Its homepage says you are charged before a provider reviews you, its program pages say you are charged only after approval, and its refund policy says the charge comes when you complete the intake. |
| Lighter You | By email to customer service, or through your online account where available. | At least 72 hours before the billing date, or the next cycle is charged. | "Other than cancellation due to medical disqualification, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES," per its own cancellation and refund policy. | Its homepage tells search engines it offers a "30-day satisfaction guarantee" that its own refund policy contradicts in capital letters. |
| Pallas Health | Self-serve and documented. Cancel through your account portal or by contacting them; canceling is free and takes effect at the end of the current billing period. Its Terms contain no arbitration clause, no class-action waiver and no minimum-term requirement — unusually clean for this roster. | Plans renew every billing period (4, 12, 24 or 48 weeks) until you cancel; nothing is charged until a clinician prescribes. | Full refund if you are not approved or cancel before a prescription is issued. Once it is issued the order is final and the current cycle is not prorated or refunded; shipped medication is not returnable, except a damaged package reported within 24 hours. A "6-month promise" refunds six months of plan payments to patients who followed the plan and lost no net weight or are unhappy, claimed within 30 days of the six-month mark. | The cancellation terms are among the better ones here. The discomfort is elsewhere: advertising pixels run on the intake funnel and the privacy policy never mentions them. |
| AVARA Rx | Contact support by email or phone as soon as possible; its FAQ says an order already sent to the pharmacy may no longer be canceled. Its FAQ also says refills are not charged unless you pay for each one, while its returns page tells you to "cancel your subscription" in your account before shipment. | Before the order goes to the pharmacy or ships; no fixed notice period is stated. | Charged at purchase; refunded if the provider declines you, and refunded the difference if a weaker formulation is prescribed. Once paid and handed to the carrier, all sales are final; damaged or lost packages are reshipped. | The FAQ and the returns page still disagree on whether there is a subscription at all. |
| Good Girl Rx | Self-serve in its patient portal: pause, turn off auto-renew, or cancel the membership under each treatment's Plan menu, per its help center. | Before the next billing date; it emails a reminder before each cycle, and charges recur on the same day each cycle. Turning off auto-renew keeps access to the end of the paid period. | All sales are final once checkout completes, even before the order ships. Refunds only for verified billing errors and pharmacy-confirmed defects; its help center lists "You experienced side effects" among the cases that do not qualify. Prepaid plans are non-refundable, though remaining refills can still be requested. | The plan it advertises is a 12-month prepay against a policy that refunds nothing once checkout completes — including if the drug makes you unwell. |
| Obu Health | Log in to your account and cancel or pause the subscription before the next shipment. Plans are "offered as a subscription that you can cancel at any time," with no membership fee. | Before the order ships — you are billed when medication ships, and a shipped order cannot be canceled. | None once shipped: "Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final." Damaged or lost packages are handled by its patient care team. | Plans renew until you cancel; the 3-, 6- and 12-month plans are paid per shipment. |
| PauseRX | Log in before your order ships to cancel the subscription, per its Returns & Refund Policy. Its FAQ adds that an order already placed cannot be changed or canceled, and that monthly refills are not charged until you approve them. | Before the order ships. Product pages also say you can skip a month or cancel anytime. | All sales are final once you are charged and the package is with the carrier; prescription medications cannot be returned. Lost packages are reshipped. | An order cannot be canceled once placed, so the time to stop is before you approve the next refill. |
| Green Cap Health | Its Terms name three routes: the patient portal, its support email address, or a call to (832) 648-2801. | At least 48 hours before the renewal date; you keep access through the period already paid. | Dispensed medication cannot be returned or refunded, and completed consultations are non-refundable. Cancel before the prescription goes to the pharmacy and it reviews the order for a refund; damaged or incorrect orders reported within 7 days with photos are replaced or refunded. No medication charge if you are not approved. | Its Terms were rewritten on September 24, 2026 and now name Green Cap Health, LLC and Texas law. |
| Tyde Wellness | Self-serve in the patient portal (its Membership Terms point to a cancellation guide there), or by email to its team address with your full name. | Before the renewal charge is processed. The plan screen shows the renewal date at checkout; month-to-month GLP-1 plans renew every 28 days. | Full refund if a provider declines you. After a renewal, refunds are at its discretion and can be reduced by processing fees and the cost of medication already filled or shipped. Dispensed medication is final. | Prices read "/mo" while plans renew every four weeks, so there are 13 renewals a year. |
| Loop Health | Through your account settings, per its Terms; checkout calls every plan a recurring subscription that renews automatically. | Before the renewal date; cancellation takes effect at the end of the current billing period. | Not published. Its Return & Refund Policy page says the policy "is being finalized" and points to its support email. | Its Terms and privacy policy are both marked "DRAFT — PENDING LEGAL REVIEW." |
| Open Water Rx | Self-serve from the patient portal, at any time, with no cancellation fee. | None required. Cancellation stops future billing; access continues to the end of the current billing period. | Nothing is charged unless the medication is approved. Orders are nonrefundable once the pharmacy has processed them; a provider's later medical disqualification refunds unused subscription charges. | Billing recurs monthly on the same calendar date. Refunds cover only the most recent billing cycle, never past ones. |
| InjectCo | Not published for its shipped subscriptions. Its Terms cover clinic appointments: cancel or reschedule at least 24 hours ahead, or a late fee may apply. | 24 hours for clinic appointments; none stated for the monthly subscription. | All sales are final for completed treatments; refunds for prepaid services not yet given are at its discretion. | The price itself is the bigger risk: five different semaglutide figures across its own pages. |
| OnlyRx | Not published as a self-service process; its Terms point billing questions to its support email. | Not stated. | None: its Terms say all sales are final, prescription products cannot be returned, and consultation fees are not refundable. The checkout says you are charged only if a prescription is approved. | The advertised $179 and $249 are first shipments after an automatically applied $100 code; the full prices are $279 and $349 for a 4-week supply. |
| Vitara RX | Self-serve: its FAQ says to log in to your account to reorder or cancel at any time. | Before the refill: it contacts you before each refill is billed and shipped. You are billed when the medication ships. | None once the medication is dispensed and handed to the carrier; all sales are final. Lost packages are reshipped. | No single price is established to cancel out of: the homepage carries three different program figures. |
| WellMedR | Both compounded cards state "Cancel or change anytime", but no self-service process is documented. | Not stated. | Not stated. | The card headed "Monthly Plan" shows the 12-month prepaid rate ($49 semaglutide, $89 tirzepatide); the monthly plan at checkout is $99 or $129. Its billing policy describes the recurring plan as renewing every 21 days. |
| Superior Remedies | Cancel a subscription by contacting its support email; a new prescription order can be canceled within 24 hours if it has not reached the provider network. | Its Terms: up to 48 hours before the monthly charge, with a notice 5 to 7 days before each renewal. Its footer: memberships need 30 days' notice before the next billing cycle. | Nothing is charged if a clinician does not approve you. Otherwise consultations, memberships and filled prescriptions are non-refundable once services begin or medication is processed; an order that fails pharmacist verification is refunded in full. | Its Terms and its sitewide footer give two different cancellation deadlines. |
| Care Clinics | There is nothing to cancel. Care Clinics sells fixed courses rather than subscriptions, so no plan renews on its own. Appointments are canceled by phone or email. | Not applicable — nothing recurs. | No refund policy is published. The $40 booking deposit counts toward the course price. | The risk here is not a renewal you forget about, it is which course you buy: four weeks of tirzepatide costs $299 while 12 weeks costs $349. |
| VitaStir | There is nothing to cancel on a home kit: each is bought outright and nothing renews. Its refund policy also describes recurring subscriptions billed every 25 days, canceled by emailing name, date of birth and the request before the next billing. | Before the next billing, for a subscription. Once a subscription has billed, it cannot be canceled or refunded. | None. "All products we offer are non-refundable," and home kits are named as non-refundable. You are refunded only if the physician does not approve the order. Delivery problems must be reported within 48 hours. | The storefront prices are month-one doses: semaglutide rises from $125 to $395 a kit and tirzepatide from $145 to $599, and nothing is refundable once approved. |
| HumeCare+ | Self-serve, in the Account tab's Subscription section or by emailing support. The checkout promises "pause or cancel anytime from your account in two taps"; the Terms add that monthly plans renew monthly and annual plans annually, with a renewal reminder at least 7 days ahead for prepaid plans. | Cancellation must be completed at least 48 hours before your next renewal date. Miss that window and the next period is charged. | A 90-Day Results Guarantee, conditional on a level of compliance worth reading before relying on it: thirteen weekly weigh-ins on the supplied Hume Pod, every dose logged with no missed entries, no measurable weight loss at the end, and a claim submitted within 14 days of the period ending. Canceling early, missing one dose log or missing one weigh-in ends it. The clinical consultation fee is excluded from any refund, there are no refunds for partly used plans, and if the Hume Pod is not returned in its original condition its cost is deducted. | The refund promise changes with the page: the homepage says "Lose 10% body weight or get your money back" in six months, the checkout offers a refund if you "don't see results within 90 days," and the Terms pay only for no measurable loss after 90 days of perfect logging. The Terms also carve out a non-refundable consultation fee at enrollment and every refill that no page prices. |
| AHBARx | Self-serve, in the account's "My Subscriptions" section — or by telephone, except that the Terms (last updated July 14, 2026) print the number to call as an unfilled placeholder. | At least two days before the renewal processing date. Cancellation takes effect at the end of the current period, and the Terms warn that a first renewal may be charged early "to prevent any discontinuity in treatment". | Once a package is handed to the carrier, all sales are final. The only refund paths are canceling an initial order within 48 hours of paying, or canceling two days before a renewal. There are no refunds for a partly used subscription period. | The Terms describe a separately-billed, automatically renewing monthly weight-loss membership with its own cancellation deadline; the About page says there are no membership fees, and no such line appears at checkout. |
| Alinwell | Self-serve, by turning off auto-refill in the patient portal. | Three different answers are published on one site. The Terms (updated June 1, 2026) say up to 48 hours before the monthly processing date. The treatment-page FAQ says memberships may be canceled with 30 days' notice before the next cycle. The checkout and the homepage marquee both say cancel anytime, no contracts. | An order may be canceled within 24 hours of being placed, if it has not reached the provider network. After that, prescription orders cannot be canceled, and no refund is issued for medication already dispensed or delivered. Refunds are limited to a wrong or damaged product, a product failing safety standards, an unshipped order, or a provider declining to prescribe. | Returned prescription medication carries a $35 disposal fee. Billing runs every 30 days rather than monthly, so a year is 12.17 charges rather than 12. |
| Bayan Health | Through the account or by contacting support; the FAQ describes it as available at any time. | At least fifteen days before the next protocol cycle begins. Miss that window and the next cycle — which may be a fresh 60- or 90-day treatment protocol — is charged. | Its refund policy (last updated June 2026) opens with the words ALL SALES ARE FINAL. Once a renewal charge is processed it is non-refundable, medication is not refundable once prescribed or dispensed, and patients who discontinue a 60- or 90-day program early get no prorated refund for the unused portion. | The monthly figure is an installment, not a month. Its Terms state that medication ships two or three months at a time and that your payment obligation covers the entire protocol dispensed to you regardless of when the installments fall. Canceling after a provider has begun review but before fulfillment lets Bayan keep up to 100% of the consultation, administrative, provider-review and platform fees. |
| Collective | Self-serve and genuinely one-click, by its own description — cancel from the account, with no phone call and no retention flow. The Terms require it to be done online through the platform. | Before the end of the current membership period. The membership renews annually rather than monthly, so the window that matters comes once a year, and the 21-day free trial converts to a full annual charge on its own unless canceled first. | None. All membership fees are non-refundable and partial-period refunds are not provided, so canceling in month two of a paid year forfeits the remaining ten. Products are non-returnable and non-refundable except at Collective's sole discretion. If a prescription is never issued, the order is canceled and you are not charged. | "Cancel anytime" is true and also narrower than it sounds: canceling stops the next renewal and refunds nothing, on an annual billing period. Its Terms separately reserve an unpriced technology transaction fee on every prescription transmission. |
| Goldspan Health | Through the storefront account. The plan card promises "the ability to pause, delay, or cancel your subscription at any time" rather than one outcome. | Before the next order processes. Billing runs every 28 days, so the window comes thirteen times a year. | All sales are final once an order is placed (Refund Policy, updated July 26, 2026), with one exception: if you complete the medical intake and the treating clinician declines to prescribe, you get a full refund. The storefront's own terms add that a placed order cannot be canceled and that partly used subscription periods are not refunded. | "Pause, delay, or cancel your subscription at any time" sits on the plan card while the refund policy says all sales are final once an order is placed. Both are true of different moments, and the page does not say which moment you are in. |
| Lean Meds | By emailing or phoning patient support, or through the online account or patient portal. | At least 72 hours before the next billing date; a request inside that window is charged for the next cycle. | Its refund policy (updated August 25, 2026) makes every payment final and non-refundable at purchase, single-month or multi-month. Canceling stops future billing only. The one refund is for a medical disqualification: the unused part of the current term, less the cost of services already given. | A "No auto rebill" badge sits on the homepage while the Terms authorize automatic charging at recurring intervals until you cancel and the refund policy is written around a monthly subscription. Its three-, six- and twelve-month plans are sold as one indivisible purchase, non-refundable in whole and in part; whether they are charged up front or monthly is not stated. |
| Nex Gen Health Rx | Self-serve from the account portal; its FAQ promises no phone calls and no retention scripts. | Before the plan's next automatic refill, on whichever cadence was chosen at checkout. | Once a payment is charged and the package is handed to the carrier, all sales are final — prescription medication cannot be returned. Unopened non-prescription items may be returned within 30 days at your own shipping cost. A lost order is reshipped rather than refunded, and you are told you are only charged after a provider approves the prescription. | Its product FAQ says unused months on multi-month plans are refundable "per our policy". The published returns policy contains no such clause; it says all sales are final once shipped. On plans that ask for $1,188 or $1,788 up front, those two sentences are worth a great deal of money. |
| Nova | Self-serve, from the account's subscriptions screen, or by emailing support. Its FAQ promises no long-term contract and no cancellation penalty. | At least two days before the renewal processing date. Cancellation then takes effect at the end of the current period. | No refunds for partly used subscription periods (Refund Policy, last updated May 2026). Consultation and membership fees are non-refundable once clinical review is complete — expressly including when the provider declines to prescribe. Medication is refunded only in named cases: the order was canceled before compounding began, the pharmacy erred, the shipment arrived damaged, or it never arrived. Being found ineligible before any clinical review earns a full refund within thirty days. | "You're only charged if you're prescribed" appears on the pricing page, and how-it-works says the same. The refund policy says the opposite about the fees: they are kept once a clinician has reviewed your file, including when that clinician says no. |
| Solaya MD | At any time, for any reason, by emailing support or through the account. | Before the next scheduled renewal date. A request made after a renewal charge has processed does not undo that charge. | None. Subscription payments are non-refundable, with no partial, prorated or credited refunds for a canceled subscription, unused services, missed shipments, or remaining time in a billing period. Once medication has been prescribed, processed, prepared, dispensed or shipped, the order cannot be canceled or refunded, and all sales are final. | The cancellation terms are unusually clear; the price they attach to is not published at all. A reader can read the cancellation policy in full and still not know what they are agreeing to pay. |
| MEDGm | By emailing support or through the online account and patient portal. | At least 72 hours before the next billing date. Later than that and the next cycle is charged, with the cancellation taking effect on the one after. | The subscription fee is charged up front for the whole term. A monthly subscription refunds nothing for the month of cancellation or any prior month. On a 3-, 6- or 12-month bundle its two documents disagree: the Terms refund nothing before the term ends, while the refund policy refunds the months for which no medication was shipped. Canceling within the first 72 hours, before any service, is a full refund, and so is medical disqualification. | Its Terms say your subscription and charges continue in a period even if you do not complete the required refill form or receive a medication shipment — and that a provider may switch you to a different molecule, with your continued enrollment counting as consent and billing carrying on regardless. |
| Andrew Meds | Under "My Subscriptions" in the account, by emailing support, or through the contact form. | At least two days before the renewal processing date; cancellation takes effect at the end of the current period. | No refunds for partly used subscription periods; any other refund is case by case at its discretion. Its intake also advertises a weight-loss guarantee: a refund if you have not lost weight by the end of the complete program. | Its intake prices plans differently from its product pages ($350 for a month of tirzepatide against $299), and its semaglutide-page intake opens as a microdosing program the marketing never mentions. What you cancel may not be what you thought you bought. |
| Clume Health | By emailing support or through the patient portal, at any time and for any reason. | At least 72 hours before the next billing date. Later than that and the current cycle is charged, with cancellation taking effect on the following one. | A full refund is available only if you cancel inside the first 72 hours of the subscription term AND have received no services. A clinician declining to prescribe also refunds. A plan billed two or more months at once refunds the months for which no medication shipped. Otherwise you keep the service through the end of the cycle and nothing is returned. | Its refund policy promises a 24/7 patient support line while no phone number is published anywhere on the site — support is a single email address. |
| Mondae | In the patient portal or by messaging support, before the next billing date; a shipment the pharmacy has already sent cannot be canceled. | Before the next billing date, per its intake; no set number of days is given. Billing runs every 28 days, so the window comes thirteen times a year. | Its Terms say in capitals that fees are not refundable in whole or in part. The refund policy adds that refunds are not guaranteed and are reviewed only in limited situations, that an order canceled before it ships is refunded in full, and that telehealth consultation fees are non-refundable including when no medication is prescribed. | "Cancel anytime" and "no fee to cancel" in its intake sit against a Terms clause stating fees are not refundable in whole or in part — and on the three-month prepay, that is a quarter paid in advance. |
| SexyMD | Through the account dashboard or by emailing customer support. | At least 48 hours before the next scheduled renewal; cancellation takes effect at the end of the current billing period. | Every order is final at submission. Its Terms refund in full only if support receives a cancellation before a provider begins review, if the order cannot be filled (provider declines, product unavailable), or, on request, if an approved order has not shipped within seven business days. They also state in capitals that you are charged at each renewal even if you do not use the service, and that declined charges may be retried over thirty days. | Its homepage prices are a 12-month rate and a first-month offer, so the plan being renewed can cost more than the advertised figure — and the asterisks on those prices resolve to no footnote. |
| VevaRX | Stated on the product pages as cancel at any time; no portal or email route for canceling is specified. | Not stated. Plans renew automatically at the length chosen; sermorelin, NAD+ and glutathione renew every three months against a three-month minimum. | Refunds are granted in only two circumstances: a medical provider disqualifying you at the initial consultation, and a billing error such as a duplicate charge — requested in writing within 28 days. Once the intake is submitted, a prescription order is non-refundable, and canceling stops only future charges. | Its contact page promises "results or your money back" and a 30-day no-questions refund — answers written for a supplement — while its Terms refund only a disqualification or a billing error. Its governing-law clause never names a state, and no physical address is published anywhere. |
| Believe Health | By turning off auto-refill in the patient portal, per the Terms. | Two different answers on one site. The Terms say 48 hours before the monthly processing date; the treatment-page FAQ says 30 days' notice before the next billing cycle. | Consultations, medical visits and fulfilled prescriptions are non-refundable once services begin or medication is processed. Billing runs every 30 days with a 5-to-7 day notice before each charge. | Its GLP-1 prices are bare "from" figures with no plan length, and the intake shows none before a truthfulness attestation, so a reader agreeing to these terms is agreeing to a figure they have not been shown. |
| Longevixx | By turning off auto-refill in the patient portal, or by emailing support if that fails. | Two answers. Its Terms say at least 48 hours before the monthly processing date (billing every 30 days, with an electronic notice 5 to 7 days before each charge); its treatment FAQ says 30 days' notice before the next billing cycle. | A prescription order can be canceled within 24 hours if the provider network has not received it. After that, no returns; refunds only for a wrong or damaged product, one that fails safety standards, an order not yet shipped, or a provider declining to prescribe. | Its pages carry three different GLP-1 floors — $149, $139 and $129 — none tied to a plan, and the intake shows no price before a truthfulness attestation. |
| Magnolia Regenerative Medicine | By written notice — sent to an email address on a domain that no longer resolves. | At least 24 hours before the membership renews. Inside that window, or after the charge has processed, no refund is given. | Refunds are not given for notice inside 24 hours or after a recurring payment is processed. A 3-month package runs to the end of its third month; a month-to-month membership ends at the end of the current term. | The cancellation route it publishes does not work: the address its Terms tell you to write to is on a dead domain, which is also the address its state-availability page gives for questions. |
| Neuvé MD | From the account dashboard, at any time; cancellation stops future charges. | None stated. A membership cancellation takes effect at the end of the current billing period. | Membership fees are non-refundable once a billing period has begun, with two exceptions: a clinician declining to provide care before any billed visit or prescription refunds the current month in full, and a duplicate or erroneous charge can be raised within 30 days. Refunds for medication, labs and treatment are handled under the clinical partner's own terms. | Its refund, billing and Terms pages each say they are summary copy still being reviewed by counsel and may change before public launch. |
| Oria Meds | Through the patient portal or by emailing support, at any time, on a month-to-month subscription. | Before your renewal date. Canceling stops future charges and does not refund charges already processed. | Nothing is charged unless a provider approves you. Medication is not refundable once dispensed, including unopened vials; an order the pharmacy has not yet dispensed can be stopped and refunded, and a damaged or wrong order reported within 7 days is reviewed for replacement. | Its Terms name no governing law, and the site publishes no legal entity, so the company on the other side of this policy is not identified. |
| RENN Health | Not published. Nothing on the site describes how to cancel. | Not published. | Not published. No page on the site covers refunds, cancellation or auto-renewal, and its Terms and Conditions contain no payment, billing, refund, cancellation or auto-renewal section of any kind. | The only billing sentence RENN publishes is the marketing line "No hidden fees or surprise charges", printed beside "As Low As" prices that name no plan length. |
| Rx.com | Self-serve, from the account, at any time with no fees; before an order ships the same screen also changes the address or payment method. | None stated. Plans do not renew automatically: before each refill the care team checks in, and nothing ships or is charged until you confirm. | Full, if a licensed provider reviews your intake and decides treatment is not clinically appropriate. Otherwise none once the medication is dispensed: all sales are final from the moment the carrier has the package. Unopened non-prescription items can be returned for 30 days at your own shipping cost. | The headline price is a 12-month plan paid as one charge ($1,188 for semaglutide), and that charge cannot be returned once the medication ships. Its refund policy still speaks of canceling "your subscription", while its product pages say plans never renew. |
| RX Bella | Self-serve, by turning off auto-refill in the patient portal; support will do it by email if the toggle fails. | Its Terms say at least 48 hours before the monthly processing date; its product pages say "30 days' notice prior to the next billing cycle." Separately, a prescription order can be canceled within 24 hours of being placed and not afterwards, and only if the provider network has not already received it. | None for medication already dispensed or delivered; consultations, visits and fulfilled prescriptions are non-refundable once services begin or medication is processed. Prescription products are not returnable or exchangeable. | The billing interval is 30 days, not a month: its Terms authorize a charge "immediately and every 30 days thereafter until you cancel", which lands thirteen charges in a year. And the notice it asks for is 48 hours in one place and 30 days in another. |
| Idgie Health | By emailing support or calling its support line, at any time; a plan can also be paused. | None stated. Plans renew automatically at the end of each billing period, for the same plan length, until you cancel. | None for a billing period already charged or medication already dispensed. Prescription products cannot be returned and all sales are final; a filling error can be reported by email. | A 3- or 6-month plan renews for its full length and bills the whole total again, and canceling does not refund a period that has started. |
| Prime Doctor RX | Through the patient portal where available, or by emailing support. | At least 72 hours before the next billing date to stop the next renewal. | Unused future service periods may be refundable. A period is not, once its medication has been ordered, prepared, dispensed or shipped, and professional services already performed — clinician review, consultations, documentation, care coordination — may be non-refundable too. Any refund can be reduced by amounts already spent on medication, pharmacy, laboratory or clinical services. | Leaving a prepaid plan early can raise the price of the months you already used. Its policy states that completed service periods "may be valued at the applicable non-prepaid or shorter-term rate", so the discount that made a 52-week plan worth buying is unwound retroactively before the refund is worked out. The cycle is also 28 days, not a month, so "before your next billing date" moves earlier each time. |
| New Wave Health | Self-serve, by turning off auto-refill in the patient portal; support will do it by email if the toggle fails. | Its Terms say at least 48 hours before the monthly processing date; its product pages say "30 days' notice prior to the next billing cycle." A prescription order can be canceled within 24 hours of being placed and not afterwards. | None for medication already dispensed or delivered; consultations, visits and fulfilled prescriptions are non-refundable once services begin or medication is processed. | Billing runs every 30 days, not monthly, so thirteen charges land in a year, and the notice it asks for is 48 hours in one place and 30 days in another. |
| No BS RX | By email to its support team only. Its subscription terms say so directly: "Cancellation is handled by our support team rather than through a self-service option in your account." Pausing is email-only too. | Before the renewal date. Cancellation takes effect at the end of the current billing period, which is not refunded. | Platform fees are refundable within 48 hours of the first payment only if no intake has been submitted and no clinical review has begun. After a review starts they are non-refundable "regardless of the outcome of that review". Completed provider consultations are non-refundable. Dispensed medication cannot be returned or refunded, used or not. | Being turned down does not get your money back: its refund policy states that being found ineligible for a prescription "does not automatically entitle you to a refund". Its subscription terms separately place medication, dispensing, shipping and possibly the consultation outside the published price. |
| Science & Co | Self-serve from the patient portal, or by emailing support. | At least 72 hours before the next processing date, which the account displays. | None once an order is dispensed: prescription medication cannot be returned after the pharmacy has dispensed it and the carrier has the package, and canceling stops future orders rather than refunding a current one. Unopened non-prescription items can be returned within 30 days at your own shipping cost. | Monthly plans renew every 30 days, and the longer plans are paid upfront for the whole term. The product pages lead with the 12-month rate, so check which plan you picked before you pay. |
| Renlo Health | Self-serve — pause or cancel at any time before the next shipment ships, with no cancellation fee. | Before the next shipment ships. No fixed notice period is stated. | Full, if a provider decides treatment is not appropriate after your evaluation. Otherwise none once dispensed — all sales are final — except through its four-month money-back guarantee, which refunds what you paid Renlo over the four-month period, less shipping, taxes and third-party fees. | The guarantee is narrower than the headline that sells it. "If it doesn't work, you don't pay" requires four consecutive months of paid, uninterrupted treatment — about $796 at its tirzepatide rate — a written claim inside fourteen days of the four-month mark, and two verified weigh-ins. Losing two percent of your body weight counts as it working and voids the refund. It is one per person and one per household, and Renlo decides whether the conditions are met. |
| Eviora MD | Self-serve, by turning off auto-refill in the patient portal; support will do it by email if the toggle fails. | Its Terms say at least 48 hours before the monthly processing date; its product pages say "30 days' notice prior to the next billing cycle." A prescription order can be canceled within 24 hours of being placed and not afterwards. | None for medication already dispensed or delivered; consultations, visits and fulfilled prescriptions are non-refundable once services begin or medication is processed. | Billing runs every 30 days, not monthly, so thirteen charges land in a year, and the notice it asks for is 48 hours in one place and 30 days in another. |
| Edessa | Not published as a self-service route. Its terms direct you to the patient portal or to email. | Not published. | Consultation fees are never refundable once a medical consultation has taken place, and prescription products cannot be returned — all sales are final. The one exception is its guarantee: a refund of your payment, less 25% for doctor consultation fees, if you can demonstrate you have not lost weight after following the program for at least five months. | The guarantee is advertised on every page as "we'll refund your purchase no questions asked". Its terms define the same offer as five months of enrollment, a demonstration that you lost no weight, and a quarter of the money withheld. Those two sentences sit two clicks apart on the same site. |
| Luvo Health | Self-serve in your account, or by emailing its support team. | At least 72 hours before the next billing date; a late request is charged and takes effect the cycle after. | Only if your medication has not been ordered, and for new patients it counts as ordered when you submit the intake, unless your state needs a video visit. A full refund if a clinician disqualifies you before ordering. Clinical services are non-refundable once provided. | Every pricing panel says "No commitment until clinician review," but the policy charges you when the intake is completed and closes the refund window at submission, before a clinician has reviewed anything. Its Terms also let renewal charges process up to two days early. |
| Get Thin MD | Email its care team, call, or simply skip the monthly refill form. | Its refund policy asks for 72 hours before the billing date; its Terms say a cancellation takes effect in 36 hours. | None on cancellation, except when a provider disqualifies you; its Terms call fees non-refundable once paid. A weight-loss guarantee refunds the first four months only after 16 weekly doses without a 10% loss, confirmed in writing by a doctor. | Its checkout promises "all of our money back" if you do not lose weight, which its own refund policy narrows to the four-month, 10% guarantee. |
| Curex | Call or email its support team before the next order enters fulfillment. | Before the next order enters compounding, preparation or shipment; no fixed number of days is stated. | "All fees are non-refundable," per its GLP-1 Terms, and a completed consultation is a non-refundable fee of up to $100 whether or not anything is prescribed. Prepaid plans run to the end of the term with no partial refund. | Its GLP-1 page promises "Full refund if not prescribed" and a "365 Day Money Back Guarantee"; no page states the guarantee's terms. |
| Noom Med | From your account page; subscriptions bought through an app store are canceled through that store. | Before 11:59 p.m. Eastern on the day before the next billing date. | Fees are generally non-refundable, with no refund or credit for a partly used billing period; California residents may rescind within three business days of signing up. | Plans renew automatically at the then-current fee, and the microdose plan renews on a 12-week subscription. |
| Ro | Self-serve ("Cancel Subscription" on the program details page) or by email. | At least 48 hours before the next renewal date. | The $39 first month is refunded if you are not eligible for GLP-1s. Otherwise the membership fee is non-refundable once paid, and prescription products cannot be returned: all sales are final. | The membership bills every month whether or not you use it, and it is a separate charge from the medication. Its weight-loss page promises a care team "24/7"; its Terms limit care to weekday business hours. |
| Nurx | Self-serve ("Update plan/cancel subscription" in your account), by message, by email, or by phone seven days a week, 8 a.m. to 8 p.m. Eastern. | At least 48 hours before your next billing date. Orders due on a Friday, Saturday or Sunday may be billed up to two days early. | No refund terms are published for weight management. The $79 consultation fee is charged to anyone who requests treatment, and it is not billed to insurance. | Two fees come on top of the medication: the $79 consultation and a $79 monthly provider support fee, both cash only. Brand-name GLP-1 pens are bought separately at your own pharmacy. |
| WeightWatchers Clinic | Self-serve on the site or app, through your Care Team or Customer Service, or by email. | Before the end of the commitment period; Med+ is sold on 6- and 12-month plans, and cancellation takes effect at the end of the term. | The initial consultation fee is not refundable, and the subscription fee is not refundable or cancelable once a commitment period has started: you pay every month to the end of it. Exceptions are a medical reason or WW ending your membership. Fees are not refunded even if a prescribed medication is unavailable. | Med+ plans auto-renew for another 6 or 12 months at the same monthly rate. GLP-1 medication is billed separately; a prepaid 12-month medication supply can be canceled only for doses not yet shipped. |
| JRNYS | In the patient portal or account dashboard, through its contact form, or by email to support. | At least 7 days before the next billing cycle. | No refund for a cancellation within 7 days of the next billing cycle. Its Cancellation Policy page promises a prorated refund with more notice; its Terms print that sentence and a contrary one ("Partially used subscription periods are non-refundable") side by side in brackets. The initial telehealth fee is kept once a doctor has reviewed your profile: $89 on the policy page, $35 in the Terms. Shipped products cannot be returned. | Its two cancellation texts disagree on the refund and on the size of the telehealth fee. A missed or late-canceled appointment costs $25. |
| Remedy Meds | Self-serve in the patient portal (Profile, then "Cancel Plan") or by email. | At least 48 hours before the end of the current subscription term. | Your first payment is refunded in full if a clinician finds you ineligible. Otherwise the fee is non-refundable once paid, with no partial refund for the rest of a term. Its Weight Loss Warranty refunds a year of fees only after 12 unbroken months, 13 shipments and a verified weigh-in. | Billing renews every 28 days (or per bundle) and continues even if you skip the refill form and receive no medication; renewals can be charged up to 10 days early. |
| LifeMD | In the patient portal ("Billing & Card," then "Cancel/Pause Subscription") or by email. | Not stated; fees are charged in advance. | No prorated refund of any subscription or membership fee for the current period; a pro-rata refund only if you are not clinically eligible at the first consult. Program fees are kept if insurance will not cover your medication, and prescription medications cannot be returned. | Its weight-loss page advertises "Lose 10% of your weight or your money back," marked "Terms Apply," and its Terms of Service do not describe the guarantee. |
| Hims | Online or in the app ("My Subscriptions"), by email, or by phone. | At least two days before the next billing date, counted from the original date even if the charge runs early. | The first month's membership fee is non-refundable. Medication is refundable only if you cancel within 48 hours of paying (first order) or two days before a renewal, and never after it ships. Other partial refunds are at its discretion. | The first renewal "may be charged early," and canceling the membership also cancels the medication plan. Drugs filled by Gifthealth are canceled and refunded with Gifthealth, under its own terms. |
| Hers | Online or in the app ("My Subscriptions"), by email, or by phone — the same Terms and desk as Hims. | At least two days before the next billing date, counted from the original date even if the charge runs early. | The first month's membership fee is non-refundable. Medication is refundable only if you cancel within 48 hours of paying (first order) or two days before a renewal, and never after it ships. | Canceling the membership cancels the medication plan too, and drugs filled by Gifthealth are canceled and refunded with Gifthealth under its own terms. |
| AgelessRx | Cancel, postpone or pause before the next refill date, from your account or by email. | It asks for at least 48 hours before the next order processes. | Not guaranteed for any cancellation received after the pharmacy partner has your order, and none for a prescription product once it has left the pharmacy. Problems must be reported within 30 days of fulfillment. | Most products are sold on first-month prices, and injections on 3-month plans billed in full, so the charge you cancel is often larger than the headline you signed up at. |
| Ivy Rx | By contacting support, or in the patient portal; its Terms give both. | Not stated. | Its refund page says it is "unable to accept returns"; its Terms allow a refund request by email within 15 days of an order, after which all sales are final, and refuse requests by mail, phone or fax. | The two documents disagree, and neither page says how often a subscription bills, while the Terms let it raise subscription fees at any time. |
| Red Mountain Weight Loss | Not stated for weight-loss or NAD+ orders. For memberships, its Terms say automatic renewals are canceled "by providing written notice prior to the renewal date." | Written notice before the renewal date (memberships). | None: its payment, shipping and refund policy says "ALL SALES ARE FINAL," and membership fees are non-refundable. | Your card is charged for the visit and any medication ordered "at the conclusion of the video appointment," so the no-refund rule applies from the first visit. |
| Allara Health | In the patient dashboard, at least 48 hours before the next billing cycle; no cancellation fee. | 48 hours before the next billing cycle. | Its Terms call subscription fees "final and non-refundable unless expressly stated otherwise," then allow refund requests within 30 days of a charge, decided by its Clinical Operations team. Allara Rx medications are never refundable. | Cancel later than 48 hours before renewal and the next cycle is billed. |
| Gimme Care | In the patient portal or by messaging support, with no fee; changes to an active subscription made through support need 3 business days' notice before renewal. | None to cancel; 3 business days before renewal for changes made through support. | A full refund if you cancel before the pharmacy dispenses or ships; after that, medication sales are final, and "Refunds aren't guaranteed and are only reviewed in limited situations." | Prices are labeled per month, but the GLP-1 plan renews every 28 days. |
| Wisp | Email support or use the patient portal. | At least 48 hours before the renewal date; requests with less notice "will not be honored." | "All sales and payments … are final, irrevocable and not subject to refund." Its Terms allow a refund or replacement, at its discretion, only for an out-of-stock, damaged or undelivered product. | Its FAQ says subscriptions are quarterly, but its longevity products renew monthly (glutathione injections every two months). |
| Amble | Email support with your name, email and subscription details, or request it in your patient dashboard. | At least 15 days before the next billing date; a later request may only stop the following cycle. | None once any medication has been dispensed; 3-, 6- and 12-month plans are charged in full at purchase. Your initial payment is refunded only if a provider declines to prescribe. | Its Terms warn that disputing a charge "to circumvent the 3-month commitment" can be sent to collections. |
| Push Health | Request a cancellation before your provider writes the prescription. | Before the prescription is written; there is no subscription to cancel for a one-off request. | A full refund of the request's fees if canceled before a prescription is written, and only when the provider charged a professional fee. None once you approve a prescription your provider recommends. | The fee itself is not published before you submit the request. |
Built from the same provider list as every review and board on this site, so a provider added or removed there changes this table too.
Sources, by provider
The exact page each finding above traces to. Where a finding comes from that provider's review instead, that is noted.
- EverPrime
- Shipping and returns
- Membership terms and FAQ
- Terms of service
- Precision Telemed
- Refund Policy
- CoreAge Rx
- Returns & Refund Policy
- Terms of Use
- yourEra
- Terms
- Refund policy
- PlexusDx
- Terms of Service
- Henry Meds
- Refunds, Returns and Replacements Policy
- FAQ
- Found
- Refund Policy (offer terms)
- Empower Pharmacy
- FAQ
- Terms of Use
- Fridays
- Terms & Conditions
- EOS Health
- Refunds, Returns & Subscription Policy
- Welling Health
- Refunds, cancellation and delivery
- Terms of Service
- Liberty
- Returns & Refund Policy
- Rejuve Meds
- Refund & Cancellation Policy
- Rivo Health
- No page is cited for this provider — see “What we found” in the table above.
- Transparent Meds
- Refund and Cancellation Policy
- StackMD
- Refund Policy
- Trinity Meds
- Refund & Cancellation Policy
- NuBloom
- Refund and Returns Policy
- Lttl
- Returns & Refunds
- Voxy
- GLP-1 Plans FAQ
- Kova
- Terms and Conditions
- Eden
- GLP-1 FAQ
- Terms of Service
- Willow
- FAQ
- Help center: cancellation policy
- Help center: refund policy
- Terms of Service
- Strut Health
- FAQ
- Refund Policy
- NexLife
- Cancellation Policy
- FAQ
- Refund Policy
- Hone Health
- Terms of Use
- Sermorelin product page
- BluefitMD
- Policies (Return & Refund)
- Sermorelin product page
- Ivim Health
- Membership Agreement (§1.2, §2.4, §3.1)
- Refund and Returns Policy
- Terms and Conditions (§16 restocking fee, §29/29A programs)
- Viv Health
- Refund Policy (updated August 18, 2026)
- Help Center
- Kin Meds
- Returns and Refund Policy
- FAQ
- 24HrDoc
- Refund Policy
- Subscription page
- Bodybuilding Health+
- Home page FAQ ("Can I cancel or adjust my plan?")
- Terms of Use ("all sales are final"; consult fees non-refundable)
- HealthSource
- Refund & Returns Policy
- Terms of Use ("48 hours prior to the renewal date")
- PepHaūs
- Refund & Return Policy (effective April 22, 2026)
- Terms of Service
- Rylo Health
- Refund Policy (effective June 16, 2026)
- Terms of Service (summary)
- Vytora Health
- Refund Policy ("All sales are final")
- FAQ (cancel before renewal; refunds case by case)
- Yucca Health
- Refunds & Cancellations (7-day cutoff; final once prescribed)
- Offers & Guarantees (6-Month Promise)
- PreventiveMD
- Subscription, Cancellation & Refund Policy
- FAQ
- TelePeptide
- Refund Policy (7-day window; prepay pro-rata less $25)
- Terms (renewals up to two days early)
- Vyora Wellness
- Refund Policy
- Shipping Policy
- REMEVi
- Cancellation & Refund Policy (updated September 9, 2026)
- RxPepsDirect
- Refund and Cancellation Policy
- YourHealthRx
- Refund Policy
- MEDVi
- Cancellation and Refund Policy
- Trimi
- Refund Policy
- Terms of Service
- Oak
- Terms of Use
- Alternate Health Club
- Terms & Conditions
- Shipping & Returns
- AquaVita NextGen
- Refund and Return Policy
- Purchase Terms
- Terms and Conditions
- Belle Health
- Terms of Service (refunds and auto-renewal)
- FAQ (pause, skip or cancel in the portal)
- Direct Meds
- Terms and Conditions
- Care Bare Rx
- FAQ
- Terms & Conditions
- Synergy Rx
- Terms of Use
- Telos Rx
- Shipping, returns & refunds (early-cancellation re-rating)
- Terms of Use (multi-month plan commitments)
- Breeze Meds
- Home page and FAQ
- MangoRx
- FAQ
- Refund Policy
- Gala Health
- Subscription Services Cancellation and Refund Policy
- Big Easy Weight Loss
- New Patients Guide ($75 consultation fee; installments)
- Treatment Pricing
- Cora Health
- Refund Policy
- Terms of Service
- Ondra Health
- Refund & Cancellation Policy
- OrderlyMeds
- FAQs
- Terms & Conditions
- Tryozi
- Cancellation & Refund Policy
- DrMedHealth
- Contact page
- PeterMD
- Refund and Auto-Bill Policy
- altRx
- Refund & Cancellation Policy
- Jently
- Refund & Cancellation Policy
- FitFlow
- Refund & Cancellation Policy
- GobyMeds
- Terms of Service
- Mochi Health
- Terms of Use
- Refunds
- TrimRx
- Terms & Conditions
- Shipping Policy
- ReadyRx
- Terms of Use
- RxION Health
- Refund Policy
- Terms of Service
- PepScribe
- Refund Policy
- Direct GLP1
- Terms of Service (Subscription Agreement)
- Lemonaid Health
- Terms of Use
- Refund Policy
- SkinnyRx
- FAQ (cancellation and refund policy)
- Blue Haven Rx
- Terms of Service
- Momentum Health 360
- Returns, Refunds, and Eligibility
- Join Josie
- Product page FAQ
- Embody
- Subscription Services Cancellation & Refund Policy
- Bionomy Health
- Returns & refunds
- Payment
- CLYR Health
- Terms of Service
- He & She MD
- Terms of Service
- Elara Health and Wellness
- Refund & Cancellation Policy
- Luma Meds
- Homepage
- MaxLife
- Homepage FAQ
- Terms of Service
- NewSelf
- Shipping, Refund & Payment Policy
- RxPros
- Payment Terms & Refund Agreement
- Zera Health
- Cancellation & Refund Policy (May 20, 2026)
- Cancellation & Refund Policy (April 1, 2026)
- Peak Wellness
- Terms & Conditions
- Refund Policy
- SnagRx
- Subscription Services Cancellation and Refund Policy
- RestorLife Med
- Homepage (now a hosting error)
- Nova MD
- Return & Cancellation Policy
- Neo Soma Healthcare
- Refund and Returns Policy (blank)
- Terms of Service
- Maves
- Terms of Service
- Shipping & Returns
- HealthRX
- FAQ
- Returns & Refund Policy
- Zappy Health
- Refund & Cancellation Policy
- SkyRx
- Terms and Conditions
- Returns and Refunds
- Nuform Health
- Refund Policy
- Aurelius Health Group
- Cancellation & Refund Policy
- Ozari Health
- Refund & Cancellation Policy
- Näky
- Refund policy
- Citizen Meds
- Refund Policy
- Corsica Health
- FAQ
- Terms of Service
- Fitish RX
- Clinic FAQ (Fitish RX Refund Policy)
- Remi Meds
- Returns and Refunds
- Maximus
- Terms of Use
- Tirzepatide plans and billing FAQ
- Clover Meds
- Terms and Conditions (last modified October 2, 2026)
- Brello Health
- Refund Policy
- Harper Meds
- Terms of Use
- Ready Med
- Terms of Use
- VivioMD
- Refund Policy
- Joi and Blokes
- Refund & Return Policy
- Emerge Weight Loss
- Cancellation & Refund Policy
- Taurus Meds
- Cancellation and Refund Policy
- Alloy
- Terms of Use
- Help center: canceling weight care
- MintRx
- Terms of Service
- Contact
- GoodLife Meds
- Return, Refund & Subscription Policy
- Help center
- Terms & Conditions
- PlushCare
- Refund Policy
- Terms of Use
- Fifty 410
- Refund Policy
- Terms
- Coby Health
- Help center
- Terms of Service
- Polly
- Refund Policy
- Nolu
- Cancellation & Refund Policy
- FORM
- Terms of Service
- Returns Policy
- CeliaRx
- Shipping & Returns Policy
- FAQ
- EdgeRx
- Terms
- FAQ
- Alan Meds
- Support FAQ
- Terms and Conditions
- Sermorelin.com
- Refund Policy
- Terms of Service
- Nimbus Healthcare
- Refund Policy
- Cancel FAQ
- EllieMD
- Refund and Return Policy
- Sesame Care
- Weight loss program page
- Terms of Service
- Enhance MD
- FAQ
- How it works
- Shipping and returns
- Sunlight.com
- Homepage FAQ
- Billing help
- System Labs
- FAQs
- Terms of Service
- ShedRx
- Terms and Conditions
- Sprout Health
- Refund and Returns Policy
- Terms and Conditions
- RxSpan MD
- Terms of Service
- RNK Health
- Terms of Service
- Refund Policy
- Try Ageless
- Terms
- Live Vital
- Terms of Service
- Refunds and cancellation
- DudeMeds
- Terms and Conditions
- Terms of Sale
- bmiMD
- Terms of Use
- Refund Policy
- Zealthy
- Subscriptions, Cancellations and Refunds
- Terms of Use
- MyStart Health
- Refund Policy
- TMates
- Terms
- Wellorithm
- Terms & Conditions
- Brightmeds
- Refunds & Cancellation
- Terms
- Weight Loss Guarantee
- Liv Body
- Terms of Service
- MadeMed
- Terms
- Returns
- Midi Health
- Terms and Conditions
- MyDrHank
- Terms of Use
- Terms of Service (intake funnel)
- HealthiCare
- Terms of Service
- Refund Policy
- HydraMed
- Homepage (now a domain-parking page)
- Trava Health
- Terms and conditions
- Fella Health
- Membership Terms
- Guarantee
- Bioverse
- FAQ
- Returns and refunds
- WeightCare
- Refund policy
- Terms and conditions
- Lyfe Rx
- Terms and conditions
- Cancellation and refund policy
- NuvaHealth
- Homepage
- TeleZen MD
- Refunds, Returns & Cancellation Policy
- FAQ
- Claya
- Cancellation and refund policy
- Homepage
- BetterMe Rx
- Returns policy
- Terms of Use
- Tonik Wellness
- Returns and refunds policy
- Terms of service
- Navio MD
- FAQ (refund policy)
- Telehealth consent
- The document served at /terms-of-service
- FuturHealth
- Terms of Use
- Billing and refunds policy
- Super Healthy Rx
- Returns and refund policy
- FAQ
- The Edit
- Cancellation Policy
- Refund Policy
- Pepti
- Billing & Subscription Terms
- Cancellation Policy
- Refund Policy
- Rehydra+ Wellness
- Terms and conditions
- Shipping and returns
- Memberships
- AurenRx
- Refund Policy
- Terms of Service
- Trellis Vitality
- Terms of service
- Support
- Vyvron
- Cancellation & Refund Policy
- Homepage
- Lighter You
- Cancellation and refund policy
- Terms
- Pallas Health
- Terms
- Clinical disclosures
- AVARA Rx
- FAQ
- Returns
- Good Girl Rx
- Refund policy
- Help center: refund policy
- Help center: pause or cancel
- Obu Health
- Returns and refunds
- FAQ
- PauseRX
- Returns & refund policy
- FAQ
- Green Cap Health
- Terms & Conditions
- FAQs
- Tyde Wellness
- Membership Terms
- Terms & Conditions
- Loop Health
- Terms
- Return & Refund Policy
- Open Water Rx
- Cancellation & Refund Policy
- Terms of Service
- InjectCo
- Terms of Service
- Pricing
- OnlyRx
- Terms and Conditions
- Homepage FAQ
- Vitara RX
- FAQ
- Returns & Refund
- WellMedR
- Get started
- Superior Remedies
- Terms of Service
- Peptides (footer policy)
- Care Clinics
- Homepage pricing
- FAQ
- VitaStir
- Refund policy
- FAQ
- HumeCare+
- Terms of Service
- AHBARx
- Terms & Conditions
- Refund and Returns Policy
- Alinwell
- Terms of Use
- Bayan Health
- Terms of Service
- Refund & Return Policy
- Collective
- Terms of Use
- Goldspan Health
- Refund Policy
- Terms of Service
- Lean Meds
- Terms of Service
- Refund & Cancellation Policy
- Nex Gen Health Rx
- Returns & Refund Policy
- Terms of Use
- Nova
- Refund Policy
- Terms of Service
- Solaya MD
- Cancellation Policy
- Refund Policy
- MEDGm
- Cancellation and Refund Policy
- Terms of Use
- Andrew Meds
- Terms & Conditions
- Clume Health
- Refund and Cancellations Policy
- Terms of Use
- Mondae
- Refund policy
- Terms of Service
- SexyMD
- Terms & Conditions
- VevaRX
- Terms & Conditions
- Believe Health
- Terms of Use
- Longevixx
- Terms of Use
- Magnolia Regenerative Medicine
- Terms of Service
- Neuvé MD
- Refund Policy
- Oria Meds
- Refund & Cancellation Policy
- RENN Health
- Terms and Conditions
- Rx.com
- Returns & Refund Policy
- Weight-loss program FAQ
- RX Bella
- Terms of Service
- Semaglutide page FAQ
- Idgie Health
- Terms of Service
- Refund Policy
- Prime Doctor RX
- Billing, Cancellation & Shipping Policies
- New Wave Health
- Terms of Use
- Semaglutide page FAQ
- No BS RX
- Subscription Terms
- Refund Policy
- Science & Co
- Shipping & Returns
- Terms & Conditions
- Renlo Health
- Refund Policy
- Eviora MD
- Terms of Service
- Edessa
- Terms and Conditions
- Luvo Health
- Cancellation and Refund Policy
- Terms and Conditions
- Get Thin MD
- Cancellation and Refund Policy
- Terms and Conditions
- Curex
- GLP-1 Terms of Use
- GLP-1 program page
- Noom Med
- Terms and Conditions of Use
- Ro
- Terms of Use
- Returns and Refunds
- Nurx
- Weight management
- How can I cancel my subscription?
- WeightWatchers Clinic
- WW Clinic Membership Agreement
- Wegovy pill
- JRNYS
- Cancellation Policy
- Terms and Conditions
- Remedy Meds
- Terms of Service
- LifeMD
- Terms of Service
- Hims
- Terms and Conditions
- Hers
- Terms and Conditions
- AgelessRx
- FAQ
- Terms of Service
- Ivy Rx
- Refund Policy
- Terms of Service
- Red Mountain Weight Loss
- Payment, Shipping & Refund Policy
- Terms and Conditions
- Allara Health
- Terms and Conditions
- Gimme Care
- Refund policy
- Shipping and delivery
- Wisp
- FAQ
- Terms & Conditions
- Amble
- Terms of Service
- Push Health
- FAQ
What this page is not
This is not a report of what actually happens when you try to cancel — that would require creating a real account and, in most cases, entering real payment information at every provider above, and PeptideRank does not do that to produce content. It is a record of what each provider's own published policy says, which is the same standard every other fact on this site is held to: read the primary source, quote it, and say plainly when it does not say enough. A written policy and lived experience of canceling can differ — this page documents the former, sourced and dated, and leaves the latter to a reader's own experience or a future update.
Noticed a policy that changed, or a provider that updated one of these pages since August 2026? Email hello@peptiderank.org. More on how we source and verify every claim on editorial policy.
© 2026 PeptideRank. Informational only — not medical advice.