Read before you sign up, not after
How do you actually get out of this?
Every provider on PeptideRank's boards publishes a cancellation policy, a refund policy, or both — somewhere. This page reads them, one company at a time, straight off each provider's own terms-of-service and refund pages, and reports exactly what they say: how you cancel, how much notice the fine print requires before the next charge, what a refund actually covers, and anything in the language that undercuts the pitch.
How this was researched
Desk research only, entirely from each provider's own public pages — no account was created, no payment method was entered, and no real transaction was attempted at any provider to produce this page. Every claim below is either read fresh, live, from that provider's own terms/refund/FAQ page and dated August 2026, or reused from that provider's existing review when the review had already researched it during its own site check. Nothing here is scored or ranked — the order below matches this site's own provider roster, not a “best cancellation policy” judgment. Where a provider's own page did not state something, or would not load for us, that is printed plainly as not published — never guessed, and never filled in from a competitor's policy.
Every published provider, compared
| Provider | How to cancel | Notice before next charge | Refund policy | What we found |
|---|---|---|---|---|
| Precision Telemed | Not described as a distinct process. Precision Telemed's own Refund Policy gives instructions only for rescheduling an appointment — "reach out to us via email, call or text" — and names no self-service cancellation portal or written cancellation procedure anywhere on the site. | Not published. No advance-notice window before the next charge is stated on its public pages. | Full refund (minus a non-refundable $50 consultation fee) if you cancel before medication ships or are not approved for treatment; "once medication has been dispensed, shipped, or delivered by the pharmacy, refunds cannot be provided" except for confirmed carrier non-delivery, per its own Refund Policy. | Its own sermorelin product page advertises "no lock-in, cancel anytime" — but its Refund Policy, the one page that would describe how, never states a cancellation mechanism. The written process it does give is for rescheduling a visit, not ending the subscription. |
| CoreAge Rx | Email only, and only before fulfillment begins: "you may cancel or modify your order at no cost by contacting our support team" (support@coreagerx.com), but only if the prescription has not yet been approved by a provider or transmitted to the pharmacy, per its own Terms and Returns & Refund Policy. | Not applicable by CoreAge's own account of its own business model — see the flag below. | Full refund only if a provider deems you ineligible. The consultation fee ($50–$100) is non-refundable regardless of outcome. Once a prescription is approved and sent to the pharmacy, "ALL SALES ARE FINAL," per its own Returns & Refund Policy — and any order left open more than 30 days may be treated as a completed service with no refund. | A genuine, live contradiction between two of CoreAge's own pages: its product pages advertise "$99 per month" (sermorelin) and "$149 per month" (tirzepatide) — recurring-subscription language — while its own Returns & Refund Policy states plainly, "CoreAge Rx offers one-time purchases only. There are no automatic recurring charges or subscriptions." CoreAge's own site does not agree with itself about whether an order here is a subscription at all. |
| yourEra | Self-service: "You may cancel a subscription at any time by contacting the YourEra Customer Help Center and directly requesting a cancellation, or through your online account," per its own Terms. | At least two (2) days before the renewal date, per its own Terms. | "We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion," per its own Terms — the same discretionary language applies to lab services. | No contradiction found in the cancellation/refund terms specifically — the outstanding gaps here are the ones its review already documents (no pharmacy named, no sermorelin sold), not a new one. |
| PlexusDx Unreachable | Not published — could not be determined. | Not published — could not be determined. | Not published — could not be determined. | PlexusDx's own Terms of Service page would not load for us on any attempt made for this page, on more than one try, over more than one visit — the identical access failure its existing review already documents for PlexusDx's product and blog pages. This is reported as unverifiable, not as "no policy exists": we could not read a page that would not load for us, and we do not guess what it says. |
| Henry Meds | Self-service, email, or phone: "You can cancel at any time in your account page of the patient portal, by contacting our support team at ask@henrymeds.com, or by calling 909-787-2342," per Henry's own FAQ. | No fixed advance-notice window is published for the default month-to-month plan (cancel anytime). An optional multi-month plan carries a different exposure instead of a notice period — see the flag below. | "Subscription fees are billed under the terms accepted at enrollment and are generally non-refundable," per Henry's own Refunds, Returns and Replacements Policy. A prorated refund exists only when a patient is medically required to discontinue therapy, requires documented medical necessity and clinical-team approval, and is issued net of the consultation fee and a processing fee either way. | Already documented in its review: an optional multi-month plan can require paying out the remaining balance to exit early for a non-medical reason, per Henry's own FAQ — a real cost the flexible-sounding "cancel any time" default plan does not carry. |
| Found | Not clearly self-service. Found's own Refund Policy recommends timing ("cancel or pause your subscription") but does not name a specific mechanism beyond contacting support at the email listed on that page. | At least 48 hours before the scheduled renewal date, per its own Refund Policy, "to avoid charges." | Full refund only if you cancel within 3 days of your original purchase, cancel before completing your first consult, or are medically disqualified from every treatment option. Outside those windows: "All medications and lab kits are non-refundable and non-returnable once they have been dispensed or shipped," and "Renewal payments are non-refundable," per its own Refund Policy. | Consistent with — and sharpening — its review's existing finding that the $99/mo headline requires a multi-month, cash-pay commitment: Found's own Refund Policy confirms renewal payments are non-refundable, so a reader locked into that multi-month plan has no stated path to recover a later charge. |
| Empower Pharmacy | Not applicable. Empower fills individual prescriptions written by an outside provider rather than running a subscription program — there is no recurring charge to cancel, and its own Terms of Use describe only discrete "medication orders" and refill requests, never a subscription. | Not applicable — see method. | Not published. Empower's own Terms of Use are silent on returns, refunds, or order cancellation for a filled prescription; a customer would need to contact Empower directly. | No new contradiction — consistent with its review's existing finding that Empower runs no telehealth or subscription program of any kind. |
| Fridays | Self-service or email: "Using the cancellation process in your online account (if available)" or "Contacting customer support at support@joinfridays.com," per its own Terms & Conditions. | At least 72 hours before the next scheduled billing date, per its own Terms & Conditions. | "ALL FEES ARE NON-REFUNDABLE, including if you cancel mid-cycle, decide not to continue treatment, or do not achieve desired results," per its own Terms & Conditions — already documented in its review. | Its own Terms & Conditions qualify the self-service option with "(if available)" — Fridays does not commit, in its own wording, to every plan actually having an in-account cancellation path; email is the option stated without a caveat. |
| EOS Health | Self-service or email: "through the chat feature in your patient portal" or by contacting "hello@eoshealth.care" and requesting a cancellation, per its own Refunds, Returns & Subscription Policy. No phone option is mentioned in that specific policy. | At least 72 hours before the next billing date, per its own policy. | "OTHER THAN CANCELLATION DUE TO MEDICAL DISQUALIFICATION, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION," per its own Refunds, Returns & Subscription Policy — already documented in its review. | Already documented in its review, and worth repeating next to a refund policy this strict: EOS Health markets "HIPAA-Compliant Care" sitewide while its own Terms & Conditions state it is not a HIPAA covered entity — a separate, live contradiction between two of the company's own legal pages. |
| Welling Health | Self-service or email: "in the App under Settings" or by "emailing legal@wellinghealth.com," per its own Terms of Service (§5.7), which adds, "Cancelling takes no more steps than signing up did." | No fixed advance-notice window is stated. Its own Terms say canceling "turns off future automatic renewals" but "does not end your current billing period" already charged. | A 14-day refund window exists on paper (§5.6) but, per its own Terms, "ends immediately" once a medication order is placed — already documented in its review as functionally a 1–2 day window given Welling's own 24-hour intake-review promise. | Already documented in its review: the advertised 14-day window to change your mind rarely survives 14 days in practice, by the terms' own logic. |
| Liberty | Self-service, per its review's own sourced finding: cancel through the account portal at any time. | At least 3 business days before the next scheduled shipment, per its own Returns & Refund Policy. | "Refunds are not provided for subscription fees already paid" once a charge posts, and opened or partially used medication cannot be returned, per its own Returns & Refund Policy — already documented in its review. | Already documented in its review: the same site whose legal pages list unedited template contact placeholders (a "555" phone number, a generic address) is the one making this cancellation claim — read against that backdrop. |
| Rejuve Meds | Self-service, per its own Refund & Cancellation Policy: "You may cancel your monthly subscription at any time to prevent future charges" — no portal or written procedure is described beyond that one sentence, and no cancellation email address distinct from its general refund-request address (care@rejuvemeds.com) is given. | Not published. No advance-notice window before the next charge is stated anywhere on its public pages. | Non-refundable once processed, with narrow exceptions. Its own policy states plainly, "Once a patient submits the initial medical intake, the order is considered in process and becomes non-refundable," and separately lists "Processed subscription charges" and "Prescription products already ordered or dispensed" as categories where refunds are never available. A full refund is issued only for Medical Ineligibility (determined during the initial consult) or a verifiable Billing Error — already documented in its review. | Already documented in its review: the same FAQ that promises "transparent pricing, every patient knows the exact cost of treatment before getting started, with no hidden fees or surprises" sits on a site whose own onboarding checkout is configured to hide the order total and default to its most expensive (12-month prepay) plan — the total a canceling customer would need to know to judge their own refund exposure is the one figure the checkout itself is set not to show. |
| Rivo Health Unreachable | Not published — could not be determined. | Not published — could not be determined. | Not published — could not be determined. | No Terms of Service, Privacy Policy, Refund Policy, or Cancellation Policy page exists anywhere on the live site as of this pass. Its own footer labels both "Privacy Policy" and "Terms of Service," but neither link carries a working href in the live HTML, every plausible URL we guessed 404s, and neither page appears in the site's own sitemap.xml (which lists only the homepage, /blog, /faq, /consent-to-telehealth, and 16 blog posts). This is reported as unverifiable, not as "no policy exists" — but it is a sharper gap than a page we simply couldn't reach: this review's own already-documented finding is that Rivo Health's checkout auto-renews its featured tirzepatide price at roughly double starting the second charge, and there is no live page anywhere on the site that states how a reader would actually cancel before that happens. |
| Transparent Meds | Self-service or email, depending on stage. Before a provider begins clinical review, cancel by emailing support@transparentmeds.co. Once a subscription is active, its own Terms of Service (§4.2) describe canceling "by logging into your account and turning off auto‑renew / auto‑refill" or by emailing support at least 48 hours before the next billing date. | At least 48 hours before the next scheduled billing date, per its own Terms of Service (§4.2) — a subscription stays active through the end of the already-paid period regardless. | Tiered by stage, per its own Refund & Cancellation Policy: full refund of medication/pharmacy charges (minus disclosed admin fees) if canceled before a provider begins review; consultation/platform fees become non-refundable once a provider has reviewed the intake, with medication/pharmacy fees refundable only at the company's discretion if pharmacy processing hasn't started; no refund at all once the pharmacy has received, prepared, or shipped the order. No prorated refund for the unused portion of a billing period on a routine cancellation. Refunds ARE available for wrong medication/strength, a damaged product, a confirmed safety/quality issue, an order that hasn't shipped and wasn't clinically used (case-by-case), or a provider declining to prescribe. | A genuinely more complete policy than several peers on this list (a self-service auto-renew/auto-refill toggle, a stated 48-hour notice window, and several named legitimate refund scenarios) — but its own Terms of Service's general "Pricing and Changes" clause (§9.2) only says prices are "subject to change... communicated in advance," without addressing the specific gap this review's own pricing research found: the featured "$99/$199 Monthly price" is named `introMonthly` in the site's own compiled source code against an unexplained `listMonthly` figure ($229/$349), and neither this policy nor anything else on the live site states whether — or when — that change actually happens to a subscriber's own charge. |
| StackMD | No self-service cancellation flow is stated for a purchase already placed — StackMD's own site describes a one-time, pay-per-fill purchase (no subscription or auto-renew language found anywhere in its Terms of Use, Refund Policy, or product data), so there is no recurring plan to cancel. Before a provider begins clinical review, contact is by emailing support@stackmdhealth.com, per its Refund Policy's own claims process. | Not applicable to a routine change of mind — its own Refund Policy states plainly, "All sales are final. No refunds are issued except as described below." Time-boxed exceptions do exist: 7 calendar days from receipt to report a dispensing error, 72 hours from delivery to report a damaged or compromised shipment. | Narrow and exception-only, per its own Refund Policy. Telehealth consultation fees charged by SamaritanMD are non-refundable once a provider is assigned, "regardless of the outcome of the visit" — including a declined prescription or a missed appointment. Prescription medications "cannot be returned or refunded once dispensed and delivered," citing 21 CFR § 205.50. Two narrow exceptions exist: a dispensing error (wrong medication, dosage, or labeling), reported within 7 calendar days with photos and proof of purchase; and a damaged or compromised shipment, reported within 72 hours of delivery. StackMD's own policy states it "does not make final determinations on dispensing or medication claims — those decisions rest with SamaritanMD and the pharmacy." | StackMD does not process, collect, or store payment at all, per its own Terms of Use — SamaritanMD or its designated payment entity does, and "StackMD has no authority to issue refunds or resolve billing disputes on behalf of SamaritanMD." A reader disputing a charge is routed to a company other than the one whose name is on the storefront. Separately and unresolved by this policy: this review's own pricing research found StackMD's own /sermorelin/ marketing page advertises a "$135" price for a product its own shop and homepage both price at $175 — this Refund Policy does not address what happens if a reader is billed off the wrong, more prominent number. |
| Trinity Meds | Self-service for future charges, no separate portal named: its own Refund & Cancellation Policy states, "You may cancel your monthly subscription at any time to prevent future charges," without describing a specific account-portal mechanism or naming an email address dedicated to cancellation (general support is care@trinitymeds.com, stated in the site footer). | Not stated as a specific advance-notice window. Canceling stops future recurring charges only; an order already approved and in process cannot be canceled for a refund, and once dispensed, cannot be canceled at all, per the same policy. | Narrow and stage-gated, per its own Refund & Cancellation Policy. "Once a patient submits the initial medical intake, the order is considered in process and becomes non-refundable" — refunds are limited to two named scenarios: medical ineligibility determined during the initial consultation (full refund, unless the patient "knowingly misrepresented medical information"), and a verifiable billing error (e.g., an incorrect or duplicate charge). Prescription medications generally cannot be returned or refunded once ordered, "in accordance with applicable Federal law." Refund requests must be submitted within 28 days of the original payment date; requests after 28 days "may not be honored." | This is the one page on Trinity Meds' own site that states what a subscriber will actually be billed — and its own "Military Discount Pricing" banner states $149/month semaglutide and $199/month tirzepatide here, $50/month higher than the identical banner on five other live pages (including the homepage itself), which state $99/$149. This review's own pricing research found and dated that discrepancy directly; this Refund & Cancellation Policy does not acknowledge it, and the intake-is-non-refundable clause above means a reader who submits an intake priced off the wrong page has no route back once the order is "in process." |
| NuBloom | No self-service mechanism is described anywhere on the live site. NuBloom's own main-site navigation carries a "CANCEL" link on every page — but it opens https://mynubloom.com/cancellation/, whose entire rendered body is the page's own H1 title, "Cancellation," and nothing else: no portal link, no email address, no instructions. The word "cancel" does not appear anywhere in NuBloom's FAQ either, checked directly. | Not stated anywhere. The Refund and Returns Policy addresses only order/shipment-stage cancellation ("Orders for non-prescription products may be canceled prior to shipment. Prescription and compounded orders cannot be canceled once processing has begun") — it never describes how to stop an ongoing month-to-month subscription's recurring charge, or how much notice that requires. | Narrow, per its own Refund and Returns Policy: "all prescription medications and compounded products are final sale and non-refundable... These items cannot be returned once dispensed." Telemedicine consultations and other professional services are "non-refundable once the service has been rendered," and "subscription charges are non-refundable once an order has shipped or a service period has begun." Damaged, defective, or incorrect orders may be reported within 7 days for a replacement or refund. | NuBloom's own main navigation promises a way to cancel — the link is even labeled "CANCEL" — and delivers an empty page instead. Combined with a Refund and Returns Policy that only ever addresses canceling an order before it ships (not stopping a recurring monthly charge already in progress), there is no page anywhere on the live site that actually tells a subscriber how to end a "month to month subscription" once it has started. |
| Lttl | Self-service, named plainly: its own Returns & Refunds page states, "You may cancel your subscription at any time from your account or by emailing hello@lttl.com. Cancellation stops future shipments and charges." A real portal option ("Access your patient portal for 24/7 support") is also linked in the site's own footer on every page. | No advance-notice window is stated — cancellation takes effect for future shipments once submitted. "Orders that have already been processed by the pharmacy cannot be canceled or refunded," per the same policy, so a charge already in the pharmacy's queue is not stopped by a same-day cancellation. | Narrow and stage-gated, per its own Returns & Refunds policy and Terms of Service ("14. Refund Policy"). Prescription medications are non-returnable once shipped, "even if the package is unopened." Consultation fees are non-refundable once a provider has reviewed the assessment, "regardless of whether a prescription is issued." Two refund paths exist: medical disqualification determined during the initial consultation (full refund, unless disqualifying information was knowingly withheld), and a verifiable billing error, reported within 30 days of the charge. Damaged or incorrect shipments may be reported within 7 days of delivery for a no-cost replacement. | The cancellation and refund mechanics themselves are genuinely clear and self-service — better than several peers here. What isn't clear is what a subscriber is actually canceling out of: Lttl's own hero pricing ("As low as $199/mo" tirzepatide, "From $129" sermorelin) is the site's own 12-month prepay rate, not the no-commitment monthly price ($279/mo and $199/mo respectively, per this review's own pricing research) — neither the Returns & Refunds page nor the Terms of Service's Refund Policy section ever states that distinction, so a reader canceling a prepaid annual plan mid-term is working from a different price than the one this page's refund rules were written to describe. |
| Voxy | Not described anywhere as a formal process. The only statement on cancellation anywhere on the site is one FAQ answer: "Can I switch plans or cancel? Yes. You can adjust your plan term or cancel anytime by messaging your care team — no cancellation fees, no gray areas." No account portal, self-service flow, or written procedure is named or linked. | Not published. No advance-notice window before the next charge is stated anywhere on the site. | Not published, in any form. Unlike every other row on this page, Voxy has no Terms of Service, Refund Policy, or Returns page at all to state one — confirmed with `curl -L` against every plausible URL (/terms, /terms-of-service, /terms-of-use, /tos, /legal, /legal/terms, /legal/privacy, /disclaimer), all 404, and against the site's own ten-URL sitemap.xml, which lists only a Privacy Policy (a HIPAA notice) and a Compliance page (pharmacy/clinical-partner/state disclosures) as legal content. | The absence itself is the finding: no terms-of-service, cancellation, or refund policy page exists anywhere on voxy.health. The one FAQ sentence promising "no cancellation fees, no gray areas" is not backed by any policy document a subscriber could point to — including on the site's own 12-month prepay tier, which its hero pricing pushes hardest and which a mid-term cancellation would have no written refund mechanics for at all. |
| Kova | Self-service, named plainly in the FAQ: "You can cancel your plan at any time... To cancel, visit the account page or reach out to our support team." No separate account-portal walkthrough is linked from the FAQ itself. | Not stated as a specific advance-notice window. The FAQ says only that "after your paid period ends, you will lose access to your active medication plan, upcoming refills, clinical care through the platform, and the Kova companion app" — silent on how much notice before the NEXT charge a cancellation submitted mid-cycle actually gives. | Narrow and component-based, per the Terms of Service ("LifeTech Apps Inc"). "Except as required by applicable law... fees for completed consultations, completed Provider services, prescription products that have been dispensed, pharmacy fulfillment... are non-refundable." For a bundled subscription price, "any refund may be calculated on a component-by-component basis" — amounts allocated to the Company's own non-clinical Platform access may be refundable separately from amounts allocated to dispensed medication or completed pharmacy fulfillment, which are not. | The Terms never resolve what happens to the UNUSED remaining weeks of a prepaid 3-month or 6-month plan. Those two tiers charge a single lump sum ($987 or $1,794) once every 12 or 24 weeks, per this review's own pricing research — the Terms' component-based refund language addresses only completed services and dispensed medication, and never states whether the days or weeks still remaining in an already-charged 12- or 24-week block are refundable, prorated, or forfeited entirely if a subscriber cancels partway through one. |
| Eden | Self-service, named directly: "You may cancel your subscription at any time through your Account Settings or by contacting Customer Support." For the required Eden Membership specifically, its Terms state cancellations "must be submitted at least forty-eight (48) hours before your next renewal date." | 48 hours before the next renewal date, stated explicitly for the Eden Membership. For ordinary product subscriptions, the Terms say only that cancellation must be "processed before your next scheduled billing date" to avoid the next charge, with no specific hour window given. | Non-refundable by default: "due to the nature of the products available through Eden, any applicable fees and charges are generally non-refundable, in whole or in part, once the order has [been processed]." One named exception: the Eden Membership's initial fee IS refunded in full if no prescription is ultimately issued following the intake evaluation. | The membership itself is structured as a separate, stacked recurring charge from the medication price — canceling the medication subscription does not, on its own, cancel the $99/month Eden Membership charge that a reader must separately cancel to stop paying for both. See this provider's review for the pricing side of the same finding: the $199/mo tirzepatide headline (and the sitewide $99/mo promo banner) never mention, next to the number, that this membership is required at all. |
| Willow | Message-based: "You can cancel anytime by messaging our Patient Care Team," per its own FAQ. Its Terms and Conditions separately describe logging into an account page to cancel, at a URL that itself only resolves to a general contact page. | At least 2 business days before the next processing date, per its own FAQ ("submit requests at least 2 business days before your next processing date"); its Terms state the same window as "two (2) full calendar days." | Full refund if canceled before the prescription is sent to the pharmacy, processed within 5-10 business days, per both its FAQ and Terms. Once a prescription is submitted to the pharmacy, its Terms state plainly, "We cannot accept returns of pharmaceutical products." | No contradiction found in the cancellation/refund mechanics themselves — genuinely clearer than several peers on this list (a stated notice window, a stated refund timeline, no separate membership fee to untangle). The gap this review found is elsewhere: its own FAQ tells a needle-averse reader that oral dosing is "Semaglutide only," when Willow's own /tirzepatide-tablets page sells a needle-free oral tirzepatide tablet at the same price — see this provider's review. |
| Strut Health | Self-service: "Log into My Account and adjust your order under the Orders and Subscriptions tab," per its own FAQ, which also states plainly, "Does Strut allow you to cancel your subscription? Yes, we offer convenient flexibility to cancel, pause, or delay your monthly subscription order." | 48 hours before the next processing date, per its own FAQ: "Subscriptions can be canceled with 48 hours notice before processing." | None once medication leaves the pharmacy: its own Refund Policy (last modified September 21, 2021) states, "For all medications that leave the pharmacy, we are unable to accept returns or offer refunds due to government regulations. We cannot do refunds for any cancellation requests received after the pharmacy has processed your order." Only defective or damaged items are exchanged, and only if reported within 2 weeks of delivery. | No contradiction found in the cancellation/refund mechanics themselves — a stated notice window and a self-service portal, clearer than several peers on this list. The real gap this review found is elsewhere, and it's a serious one: FDA issued Strut Health, LLC a warning letter (MARCS-CMS 721448, February 20, 2026) over compounded-drug labeling and marketing claims on this same site — see this provider's review for the full, independently-verified finding, including what a live check of the current site did and did not still find. |
| NexLife | Self-service: "NexLife plans are offered as a subscription and may be canceled at any time through your account dashboard or by contacting your care team," per its own FAQ. | Not stated. No advance-notice window before the next charge is published anywhere on the FAQ or Terms & Conditions. | Narrow. Its own Terms & Conditions grant a prorated refund only when NexLife itself can't fulfill refills ("due to regulatory restrictions, supply shortages, or unforeseen circumstances") — not for a member who simply cancels by choice. "Any medication that has already been dispensed, shipped, or received by the patient is non-refundable." Separately, its own "Transformative Health Guarantee" promises a refund for a member who follows the program without seeing results — but that policy's own eligibility list (180 consecutive adherent days, a narrow "lost less than 5%" band, wearable-verified exercise proof, a claim window of exactly days 181-210) excludes most members outright, and even a successful claim states "the cost of the medication is non-refundable." | A real gap between what "cancel anytime" (FAQ) implies and what the Refund Policy actually promises: canceling stops future charges, but no clause anywhere describes a refund of an already-paid prepaid plan's unused months for a voluntary, no-fault cancellation. The bigger flag sits in the money-back guarantee itself — marketed as "lose up to 10% in 6 months or get your money back," but the real policy requires having lost LESS than 5%, and excludes the medication cost from the refund even when every other condition is met. See this provider's review for the full finding. |
| Hone Health | Self-service, stated directly on the sermorelin product page: "No commitments. Cancel anytime." No cancellation portal, notice mechanism, or contact channel is specified on that page itself. | Not stated. No advance-notice window before the next charge is published anywhere on the sermorelin pages or the Terms of Use. | None for fees already paid. Its own Terms of Use state, "Your subscription can be canceled at any time, but any fees paid to Hone or its affiliated-medical practices are not refundable." The Terms carve out one exception: Hone will "promptly issue a credit" for an order it charged incorrectly — not for a member who simply changes their mind. | A real gap between what "No commitments. Cancel anytime" (stated directly beside the price) implies and what the Terms of Use actually promise: canceling stops future billing, but every fee already paid — including the required $155/month Premium membership this review's pricing section found stacked underneath the $130/mo sermorelin headline — is non-refundable. Independent Trustpilot review summaries corroborate the shape of this finding, naming "billing disputes after cancellation" as a recurring complaint theme. See this provider's review for the full pricing finding. |
| BluefitMD | Self-service by email, stated directly on the Policies page: "Customer Support is available to assist with questions regarding orders... please call (941) 201-5851... or contact support@bluefitmd.com." A separate checkout-funnel FAQ states plainly, "You can cancel your membership at any time—no questions asked and no hidden fees." | Not stated. No advance-notice window before the next charge is published anywhere on the Policies page, the tirzepatide/sermorelin checkout pages, or the About/Safety Info pages. | None for products already shipped. Its own Return & Refund Policy states, "Due to the nature of our products, all sales are final." A narrow exception exists only for a damaged shipment reported within 7 days of delivery, with photos, reviewed "at BluefitMD's discretion." | A gap of the same shape found on several peers: "cancel your membership at any time — no questions asked" describes stopping FUTURE billing, while the separate Return & Refund Policy's "all sales are final" governs money already paid — the two policies live on different pages and the checkout FAQ never draws the distinction for a reader who might reasonably assume "cancel anytime" means a refund is possible. See this provider's review for the related pricing finding: its own Policies page separately claims pricing "remains consistent regardless of dosage adjustments," contradicted by checkout data showing the standing tirzepatide price more than doubles by dose. |
| Ivim Health | Self-service, stated directly in the Membership Agreement: cancel "either directly by You or Ivim on the Ivim website using the instructions at www.ivimhealth.com/faq... or by sending a text message or an email using support@ivimhealth.com indicating you are terminating your Ivim membership," at least 48 hours before the renewal date. | 48 hours. Ivim's own Membership Agreement states, "This request must be made at least 48 hours in advance from the timing of your membership renewal, otherwise, Ivim cannot guarantee the request will be processed in time... Failure to do so may result in charges for the upcoming term." | None for prescribed medication regardless of cancellation — Ivim's own Refund and Returns Policy states, "All prescribed medications are non-refundable, regardless of usage, program duration, or cancellation of membership." Ending a multi-month medication Program early instead triggers an administrative/restocking fee ($100 per undeveloped 3-month portion, $50 per undeveloped 2-month portion, per Terms and Conditions §16), waived only if a provider determines the member medically ineligible to continue. Separately, the $74.99/mo membership itself "cannot be canceled mid-term" per the Membership Agreement §2.4 — the member remains "contractually obligated to pay all remaining fees for the full duration of the program selected." | Two different lock-ins stack on top of each other, both sourced to Ivim's own documents: the membership fee cannot be canceled mid-term at all (Membership Agreement §2.4), and separately, ending the medication Program itself early costs a real, quantified restocking fee ($100 or $50 per undeveloped portion, Terms §16) on top of a flatly non-refundable medication policy. See this provider's review for the related pricing finding: the $133/mo tirzepatide headline omits this same $74.99/mo membership, and Ivim's own live qualification quiz separately discloses a $249/month prepaid price for the identical product category. |
| Viv Health | Only described generically, in the site's shared FAQ block: "Can I cancel my subscription anytime? Absolutely! We understand that circumstances may change, and there are no long-term contracts or cancellation fees involved." No cancellation mechanism (email, portal, notice form) is named anywhere. | Not stated anywhere on the live site. VIV RX's own Privacy Policy references "the Site's Terms and Conditions" and a "Telehealth Authorization and Consent" as documents governing use of its services — the kind of document that would normally state a notice window — but neither exists anywhere on the live site: /terms, /terms-and-conditions, /terms-of-service, and /policy/terms all 404, and no link to either appears in the site's navigation or footer. | None. VIV RX's own Refund Policy states plainly, "due to the nature of our products, we are unable to accept returns. If your item does not meet your expectations or you have any concerns, we encourage you to contact us so we can work together to find a solution" — no carve-out for an unopened, unused, or incorrectly filled order, and no stated exception process. | VIV RX's own Privacy Policy commits a visitor to "the Site's Terms and Conditions" and a "Telehealth Authorization and Consent" twice, by name — the exact documents that would normally spell out a cancellation notice window, an auto-renewal disclosure, or a dispute process — but neither exists anywhere on the live site, checked under every common path and the site's own navigation and footer. What's left instead is a single generic FAQ sentence promising no fees and no contracts, next to a Refund Policy that accepts no returns at all. See this provider's review for the related finding: the same shared FAQ block that answers the cancellation question also answers a nearby pricing question by naming a different company ("Eden offers a comprehensive package...") instead of VIV RX. |
| Kin Meds | Not self-service in the usual sense. Kin Meds' own FAQ states, "As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders" — the only cancellation mechanism described anywhere on the site is contacting the patient care team about a future order before it is placed, not stopping one already in flight. | Not stated as a window. No advance-notice period before the next scheduled 30-day shipment is published anywhere on the site — the FAQ's language implies cancellation is only possible before an order is placed at all, with no stated cutoff before the next charge. | None for prescription medications once dispensed. Kin Meds' own Returns and Refund Policy states, "State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy" — once charged and handed to a carrier, "all sales become final." A narrower return window (30 days, unopened, buyer pays shipping) applies only to non-prescription products. | The same Returns and Refund Policy page that governs cancellation and refunds also contains the site's clearest internal contradiction: it lists TWO different "Address for Returns" blocks for what should be the same prescription-medication return flow — one for "Kin Meds / Rush Pharmacy" (Oviedo, FL) and a separate one for "Kin Meds/Strive Pharmacy" (Gilbert, AZ) — while Kin Meds' own FAQ, on a different page, states it "works exclusively" with Rush Pharmacy alone. See this provider's review for the full finding. |
| 24HrDoc | Not described as a distinct process anywhere on the site. 24HrDoc's own FAQ has no cancellation question in any of its four categories (General, System Usage, Medical Services, Billing & Payments) — the only stop mechanism found is contacting support before a provider review happens. | Not published. No advance-notice window before the next month's charge is stated on any page checked. | Refunds are granted only "if your order has been canceled prior to being reviewed by our medical providers" or if "we are unable to provide a treatment recommendation," per its own Refund Policy. Any other request is discretionary ("considered at the discretion of our medical providers"). Nothing on the page addresses stopping a future month's automatic shipment once treatment has started. | The same Refund Policy that governs money-back requests never once describes how to cancel the underlying monthly subscription itself — every FAQ category was checked (Billing & Payments included) and none contains a cancellation question, an unusual gap for a site that bills a standing $339/month tirzepatide charge every 30 days. |
| Bodybuilding Health+ | Not described in detail on its public pages. Its own Terms of Use address only what happens to money already paid, not a step-by-step cancellation procedure or self-service portal. | Not published. No advance-notice window before the next charge is stated on its public pages. | "If you receive a medical consultation, medical consult fees are not subject to or eligible for a refund. We cannot accept returns of prescription products for reuse or resale, and all sales are final," per its own Terms of Use. | The same page that states "all sales are final" for the consult and medication also never names the pharmacy filling the prescription or states which states are served — a reader deciding whether to cancel has less to go on here than with most peers. |
| HealthSource | Self-service, per its own Refund Policy: "You can cancel your subscription at any time through your account settings." | Not stated as a fixed window, but a real practical one: "if you have already been charged for the current month's program, cancellation will take effect at the end of the current billing cycle" — meaning a cancellation only stops the NEXT cycle, not the one already billed. | "All prescription orders completed by our practitioners and sent to the pharmacy are non-refundable," per its own Refund Policy. Approved refunds (duplicate charges, billing errors) are processed "within 5-7 business days." | Its own Refund Policy describes cancellation only in "current month" / "current billing cycle" language — but every product page bills the recurring charge "every 4 weeks," not monthly. The document that actually governs when a cancellation takes effect never uses the cadence its own pricing pages state. |
| PepHaūs | Self-service: "Cancel or pause from your account dashboard, or email hello@thepephaus.com with your name and order number," per its own Terms of Service. | "Cancellation is effective at the end of the current billing cycle, and you will not be charged for any future cycles," per its own Refund & Return Policy. | Unusually generous before shipment: "You may cancel any order that has not yet shipped from the pharmacy for a full refund to your original payment method." After shipment, "all sales of prescription medications through the Services are final once shipped," with exceptions only for damaged, defective, or lost items. Approved refunds process in 5-10 business days. | The pre-shipment refund window is real and more generous than most peers here — but PepHaūs never states how long an order typically sits before it ships, so a reader has no way to know how much time that window actually gives them in practice. |
| Rylo Health Unreachable | Not published at a reachable URL this round. | Not published at a reachable URL this round. | Not published at a reachable URL this round. | Rylo Health's own Terms of Service and Refund Policy could not be located at a reachable URL this round — guessed paths (/terms-of-service, /privacy-policy) both returned HTTP 404, and Chrome browser automation was unavailable this session to navigate the site's own linked legal pages directly. Recorded as unreachable, not as a finding either way. |
| Vytora Health | Described only generically: "This is a recurring subscription. Your card is charged automatically each billing cycle until you cancel. Cancel anytime by contacting support@vytorahealth.com" — email, not a self-service portal. | Not published. No advance-notice window before the next charge is stated on its public pages. | "All sales are final. We cannot accept returns of prescription products for reuse or resale," per its own Refund Policy — no carve-out for a pre-shipment cancellation is described. | Unlike PepHaūs (also added this round), Vytora Health's own Refund Policy states no pre-shipment exception at all — "all sales are final" is the entire policy, with cancellation handled only by email rather than a self-service portal or dashboard. |
| Yucca Health | "Orders not yet processed may be canceled upon request," per its own Terms of Service — email/support-based, not a self-service portal described on the pages we read. | "Renewals are processed 5-7 days early to ensure timely provider review, pharmacy compounding, and delivery," per its own Terms of Service — a real early-charge practice that shortens the effective window a reader has to cancel before the next cycle bills. | "Refunds are only issued in cases of duplicate charges, confirmed billing errors, or where required by applicable law... No refunds will be issued for dissatisfaction with compounded medications," per its own Terms of Service. "Once an order has shipped, cancellation is not possible." | Its own Terms state renewals bill "5-7 days early" — a reader budgeting around a specific charge date could see the card charged up to a week sooner than expected, shrinking the practical cancellation window below what the stated policy alone suggests. |
| PreventiveMD | Self-service: "Sign in to your PreventiveMD Care Portal, go to My Protocols or My Appointments, and select 'Cancel' next to the applicable item," or email — per its own Subscription, Cancellation & Refund Policy. | Disclosed before enrollment, per its own Policy: "Before you enroll, we disclose the renewal cadence, the renewal price, and how to cancel, and you must affirmatively consent before any recurring charge begins." A two-step billing model (authorization hold, then capture only once a Provider approves) means a canceled-before-approval request is never charged at all. | Cut-off-based: "You may cancel at any time before the prescription has been transmitted to and accepted by the dispensing Pharmacy. Once the Pharmacy has begun fulfillment... the order cannot be canceled and is non-refundable except as required by law." A 30-day refund-request window applies to disputed charges. | The most detailed Subscription, Cancellation & Refund Policy on this roster — separate, product-specific cut-off times are stated for asynchronous consults, live visits, prescription orders, and lab orders, each with its own non-refundable trigger point, rather than one blanket rule for every product. |
| TelePeptide | Self-service: "you may cancel anytime from your patient portal or by emailing help@telepeptide.org," per its own Terms. | "By enrolling you authorize TelePeptide to charge your payment method on a recurring monthly basis... until you cancel," with charges landing approximately 24 hours after clinician approval; patients "receive written notice before each charge with an option to cancel at no cost before the transaction processes," per its own Terms. | Cut-off-based, per its own Refund Policy (linked from its Terms): covers orders not received, damaged shipments, wrong product, pharmacy fulfillment delays, "the 7-day cancellation window for orders that have not yet shipped," pro-rata refunds on prepaid plans, and clinician-initiated discontinuation. | Written notice before each charge, with a no-cost cancellation window before the transaction processes, is a more reader-friendly mechanic than most peers on this roster describe — but no pharmacy is named anywhere on the site to independently check who actually fills a canceled-too-late order. |
| Vyora Wellness | Self-service: "Subscriptions can be canceled at any time through your Vyora account or by contacting customer support," per its own Refund Policy. Cancellation becomes effective at the end of the current billing cycle. | Not published as a specific advance-notice window. Its own Refund Policy instead discloses the billing CADENCE itself is shorter than "monthly" implies: "Our standard shipping interval for monthly subscription products is every three (3) weeks." | Mostly account credit, not cash: "A full refund to your original payment method will only be issued in the event that your order is not approved by a licensed provider." Once a prescription is approved and sent to the pharmacy, a $50 deduction applies to any credit issued, and filled prescriptions are final sales. | The real finding here is cadence, not refund terms: a "monthly" subscription that actually bills every three weeks (roughly 17 cycles a year) is disclosed only in this policy page, not beside the price itself — a reader budgeting around a calendar-month charge would be surprised by how often the card is actually charged. |
| REMEVi | Advance-notice self-service: cancellation must be submitted "at least 72 hours before your next billing date," through account settings or by emailing care@remevihealth.com, per its own Terms. | 72 hours before the next billing date, per its own Terms — shorter than PreventiveMD's disclosed-before-enrollment model, but a real, stated window rather than no notice at all. | Narrow: "Refunds are issued only where the patient is disqualified by our licensed provider for a medical reason, or for damaged or incorrect medication shipments," per its own Terms — no refund for a missed 72-hour cancellation window or for dissatisfaction with a compounded medication. | Separate from cancellation mechanics: REMEVi's own tirzepatide page and homepage disagree on whether its medications are compounded under a 503A or 503B framework — see this provider's review for the full finding. |
| RxPepsDirect | No subscription to cancel — RxPepsDirect's own model has no recurring charge at all. A patient may cancel a specific order/visit request "before the licensed provider begins reviewing the intake," per its own Refund Policy. | Not applicable in the usual sense: there is no auto-renewing charge to give notice before. Each order is a standalone $39 visit, requested manually through the patient's own dashboard. | Split by what RxPepsDirect actually handles: the $39 visit fee is refundable only "before the licensed provider begins reviewing the intake"; once review starts, it is non-refundable. Medication payment, dispensing, and returns are explicitly NOT handled by RxPepsDirect at all — "Questions about medication payments, shipping, dispensing, returns, or pharmacy refunds must be directed to Optimal Balance Pharmacy." | The one provider on this roster whose own Refund Policy states it "does not sell, dispense, ship, or collect payment for medications" — the company that took your intake and the entity that billed you for the medication are, by its own account, two different parties with two different refund processes. |
| YourHealthRx | "Subscriptions can be canceled at any time... cancel anytime," stated directly on the tirzepatide and semaglutide product pages themselves, alongside the price. | Not published as a specific advance-notice window on the pages checked. | Narrow, per its own Refund Policy: refunds are "generally not available" once onboarding, clinician review, scheduled consultations, or partner-service initiation has begun — limited exceptions for duplicate charges, billing errors, and platform technical issues. Medication and clinician-service refunds separately follow the pharmacy's or clinician's own policies, which "may differ from this policy." | The refund policy itself is standard for this roster — the more notable finding is pricing, not cancellation: YourHealthRx's own homepage headline price doesn't match its own dedicated sermorelin page at all ($129/month vs. $189/month), a gap this provider's review covers in full. |
| MEDVi | Not independently confirmed on the pages checked this pass — MEDVi's own cancellation/refund policy page was located (home.medvi.org/cancellation-and-refund-policy) and used to confirm its corporate address, but its specific cancellation mechanism was not itemized in this round of research. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for MEDVi is pricing, not cancellation: its own /tirz-166 landing page states two different figures for tirzepatide on the same page ($166 headline vs. $199 body copy) — see this provider's review for the full finding. Its cancellation/refund mechanics themselves have not yet had a dedicated pass. |
| Trimi | Not independently confirmed on the pages checked this pass — Trimi's own /faq and /tirzepatide pages were read for pharmacy and pricing detail, but a dedicated cancellation mechanism was not itemized in this round of research. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Trimi is pricing, not cancellation: its own homepage and FAQ headline a $125/mo annual-prepay figure in most placements without the qualifier attached, while its own /tirzepatide product page discloses the real no-commitment rate is $235/mo — see this provider's review for the full finding. Its cancellation/refund mechanics themselves have not yet had a dedicated pass. |
| Oak | Not independently confirmed on the pages checked this pass — Oak's own Terms of Use was read for its states-served claim, but a dedicated cancellation mechanism was not itemized in this round of research. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | Oak's own site states directly, "One price · All dosages · No subscriptions" — a real, checkable no-commitment claim, reinforced by a separate on-site comparison table stating "Membership Fees: None." The more notable gap is pharmacy disclosure, not cancellation: no pharmacy is named anywhere on the site — see this provider's review for the full finding. |
| Alternate Health Club | Not described as a distinct self-service process. Its own Terms & Conditions state, "Once provider review has been completed or pharmacy fulfillment has begun, all fees and charges become non-refundable" — no cancellation portal or written cancellation procedure was found anywhere on the site. | Not published. No advance-notice window before a future charge was found on the pages checked. | Non-refundable once provider review is complete or pharmacy fulfillment has begun, per its own Terms & Conditions. "Prescription medications cannot be returned or exchanged." | The more notable finding for Alternate Health Club is its own Terms & Conditions' internal contradiction, not cancellation mechanics: the general agreement is governed by New York law in one section, then a separate HIPAA authorization on the same document is governed by Wyoming law two sections later — see this provider's review for the full finding. |
| AquaVita NextGen | Not independently confirmed on the pages checked this pass — no Terms of Service, Privacy Policy, or Refund Policy page exists anywhere on the live site (checked homepage, header, footer, FAQ, and shop directly), so no cancellation mechanism could be located at all. | Not published — no policy page of any kind exists on the live site. | Not published — no policy page of any kind exists on the live site. | The finding here IS the absence itself: AquaVita NextGen sells prescription compounded medication through its own online cart with no Terms of Service, Privacy Policy, Refund Policy, or Shipping Policy published anywhere — see this provider's review for the full finding. |
| Belle Health | Self-service, subscription-based: "Subscriptions may auto-renew unless canceled prior to the renewal date," per its own Terms of Service. No specific cancellation portal or advance-notice window is itemized. | Not published. No specific advance-notice window before the next renewal charge was found on the pages checked. | Non-refundable for prescription medications once shipped: "Due to federal health and safety regulations, we do not accept returns or offer refunds on prescription medications or compounded products once they have been shipped," per its own Terms of Service. A separate 14-day return window applies only to non-prescription physical items. | The more notable finding for Belle is pricing, not cancellation: its own homepage advertises compounded tirzepatide "from $175/ month" while its own /treatments pricing page states a flat "$199/mo" for the identical product — see this provider's review for the full finding. |
| Direct Meds | Not independently confirmed on the pages checked this pass — no public Terms of Service page exists at any common path on the live site, and no cancellation mechanism is described on the product pages or FAQ checked. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Direct Meds is the absence itself: no public Terms of Service, Privacy Policy, or refund policy page could be located anywhere on the live site — a real, unusual gap for a company its own FAQ describes as serving 250,000+ patients. See this provider's review for the full finding, including a dated FDA warning letter. |
| Care Bare Rx | Not independently confirmed on the pages checked this pass — Care Bare Rx's own /faq and /products/weight-loss-medications pages were read for compound and pharmacy detail, but a dedicated cancellation mechanism was not itemized in this round of research. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Care Bare Rx is pharmacy disclosure, not cancellation: two of its four named pharmacy partners (Belmar Pharma Solutions, Strive Pharmacy) carry real FDA warning letters — see this provider's review for the full finding. Its cancellation/refund mechanics themselves have not yet had a dedicated pass. |
| Synergy Rx | Not independently confirmed on the pages checked this pass — Synergy Rx's own /about and full /terms pages were read for pharmacy and states detail, but a dedicated cancellation mechanism was not itemized in this round of research. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Synergy Rx is a states-served contradiction, not cancellation: its own marketing claims "all 50 U.S. states," while its own Terms of Use say the real state list is not published and must be requested by email — see this provider's review for the full finding. |
| Telos Rx | Not independently confirmed on the pages checked this pass — Telos Rx's own semaglutide and sermorelin product pages were read for pharmacy and pricing detail, but a dedicated cancellation mechanism was not itemized in this round of research (checkout is gated behind a separate intake flow). | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Telos Rx is pricing, not cancellation: its own "as low as" headline sits beside a $299 "compare" price captioned "Your price depends on plan length," which was not independently confirmed as an actual 1-month tier this pass — see this provider's review for the full finding. |
| Breeze Meds | Not independently confirmed on the pages checked this pass — Breeze Meds' own FAQ was read for pharmacy, clinical team, and states detail, but a dedicated cancellation mechanism was not itemized in this round of research. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Breeze Meds is disclosure, not cancellation: it names its specific compounds (Semaglutide Injection, Tirzepatide Injection) directly in its own nav menu but publishes only a category-wide "Starting at $199" price, gated behind an intake quiz — see this provider's review for the full finding. |
| MangoRx | Not independently confirmed on the pages checked this pass — MangoRx's own FAQ ('Cancelations & Refunds' category exists in its own FAQ navigation) was not expanded for this specific detail in this round of research. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for MangoRx is pricing transparency, not cancellation: its own Slim product page states "Your Price is Locked In... No Hidden Fees" directly, and its Sermorelin page states "Pause or cancel anytime" — see this provider's review for the full finding. |
| Gala Health | Not independently confirmed as a distinct self-service process on the pages checked this pass — the completed checkout funnel (through the real plan-selection screen) surfaced pricing and states detail but not a dedicated cancellation mechanism. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Gala Health is pricing, not cancellation: its own checkout advertises the identical "$179 LIMITED OFFER" first-shipment price for both semaglutide and tirzepatide despite their different real Monthly rates ($299 vs. $399), gated behind a fake-scarcity "Only 24 discounts left" counter and a countdown timer — see this provider's review for the full finding. |
| Big Easy Weight Loss Unreachable | Not published — could not be determined. No dedicated Terms, Refund, or Cancellation page exists anywhere in the site's own page sitemap; a "Billing FAQ" page exists but returned no readable content to a plain fetch (likely a JS-rendered accordion). | Not published — could not be determined. | Not published — could not be determined. | The more notable finding for Big Easy Weight Loss is pricing structure, not cancellation: every price on the site is an 8-to-12-week package total (not a monthly rate), and "monthly installments" is offered only as financing that spreads that same total across payments — see this provider's review for the full finding. |
| Cora Health | Self-service: "Message your Cora care team through your patient portal — or email help@trycora.io — and a team member will take care of it," per its own Refund Policy. | "Just reach out before your next shipment so your change applies in time," per its own Refund Policy — no fixed number of days is stated. | Monthly plans stay active through the end of the current month once canceled. For a semi-annual or annual plan canceled partway through, "the doses you have already received are billed at our standard quarterly rate, and we refund the rest" — refunds are largest early in the plan and may reach zero later. A shipment already prepared/labeled cannot be refunded; a quarterly plan, once prepared, is fully delivered and non-refundable. A full refund applies if you cancel before your first shipment is prepared or are found medically ineligible. | The more notable finding for Cora Health is pricing framing, not cancellation: its own homepage and metadata headline the 12-month prepay rate ($99-$135/mo) most often without the "annual" qualifier attached, while the real no-commitment monthly rate ($175-$225/mo) is disclosed two clicks away on its own /plans page — see this provider's review for the full finding. Its refund mechanics themselves are unusually transparent by comparison: the exact re-pricing math for an early prepay cancellation is spelled out in dollars, not left vague. |
| Ondra Health | Email only: "To request cancellation of future renewals, contact care@ondra.health," per its own Refund & Cancellation Policy — no self-service portal is described. | "You must submit your cancellation request before your next billing date and within any cancellation window disclosed at checkout or in your account," per its own Refund & Cancellation Policy — no fixed number of days is stated in the policy itself. | "Once a prescription has been approved by a licensed healthcare provider and transmitted to a pharmacy for fulfillment, all charges are final and non-refundable," per its own policy — this covers consultation, platform/administrative, medication, pharmacy processing, and shipping fees alike. For subscriptions specifically: "no partial refunds will be issued for unused time in a billing cycle" and "no prorated refunds will be issued after a renewal charge is processed." | Its own policy states plainly that Ondra Health "does not provide medical care... does not compound, dispense, or ship prescription medications" — a non-clinical platform coordinating independent providers and pharmacies — which is why refund eligibility depends on order stage rather than a flat window. The more notable finding for Ondra Health is pricing, not cancellation: see this provider's review for its own stated prepay mechanism. |
| OrderlyMeds | Not independently confirmed on the pages checked this pass — OrderlyMeds' own Terms & Conditions page (70K+ characters) was read in full for pricing and subscription-billing language, but no dedicated self-service cancellation mechanism (portal, email address, or written procedure) was itemized for prescription subscriptions specifically. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass — its own Terms & Conditions state a general right to "cancel the order and refund any amount charged" in the event of a pricing error, but this is not a customer-initiated cancellation policy. | The more notable finding for OrderlyMeds is pricing transparency, not cancellation: its own /pricing page is the cleanest promo-vs-standing disclosure found this round, showing the new-patient 2-month special directly beside the full standing "Monthly plans" rate on the same page — see this provider's review for the full finding. |
| Tryozi | Self-service or by contact: "To cancel your Subscription Services, please contact customer service and request a cancellation or through the process outlined in your online account (if applicable)," per its own Cancellation & Refund Policy. | At least 72 hours before the next billing date. "If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date," per its own policy. | "IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES," except when canceled due to medical disqualification by Tryozi's own provider, in which case "you will be issued a refund for the remainder of your Subscription Service charges following the disqualification," per its own Cancellation & Refund Policy. After cancellation, service continues through the end of the current billing cycle. | A real, useful specific: the 72-hour advance-notice window is stated as an exact number, not a vague "before your next charge" — more precise than most peers on this roster. The more notable finding for Tryozi overall is pricing, not cancellation: its featured homepage price is a first-month-only discount at half the standing rate — see this provider's review for the full finding. |
| DrMedHealth | Not independently confirmed on the pages checked this pass — DrMedHealth's own /terms page was read for cancellation/refund language, but no dedicated self-service cancellation mechanism (portal, email address, or written procedure) was found. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for DrMedHealth is a same-page states inconsistency, not cancellation: its own homepage states "Available in All 50 States" in one section and "All 50 US states plus Washington DC" in its own FAQ answer on the same page — see this provider's review for the full finding. |
| PeterMD | Not independently confirmed on the pages checked this pass — PeterMD's own dedicated "Refund and Auto-Bill Policy" page exists (linked from every page footer) but returned no readable policy text to a plain-text fetch this pass. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for PeterMD is billing cadence, not cancellation: its own 60mg tirzepatide plan states "$249 per month • billed quarterly" — a recurring ~$747 charge every three months dressed in monthly-sounding language — see this provider's review for the full finding. |
| altRx | Self-service or by contact: "You may cancel a subscription at any time up to forty-eight (48) hours before the applicable monthly processing date by emailing help@altrx.com, logging into the Platform, or completing this pre-formatted email," per its own Terms of Service. | At least 48 hours before the next monthly processing date, per its own Terms of Service — a specific, stated window. | Not independently confirmed beyond the cancellation-notice language above — altrx's own dedicated "Refund & Cancellation Policy" page (linked separately from its Terms of Service) was not reached with refund-specific language this pass. | The more notable finding for altRx is pricing, not cancellation: its featured "$89/mo"/"$149/mo" price is a live, on-page promotion — the real "Starting at" rate, shown struck through beside it on the same product cards, is $199/mo and $299/mo — see this provider's review for the full finding. |
| Jently | Self-service or by contact: "Customers can cancel their subscription at any time through their online portal or by contacting support," per its own Refund & Cancellation Policy. It also uniquely offers a pause option: "Customers can pause their membership for up to 60 days without penalty." | "Refund requests must be submitted within 24 hours of placing an order and before a prescription is issued or medication shipped," per its own policy — no separate advance-notice window is stated for a routine (non-refund) cancellation itself. | "Refunds are not offered once a consultation is completed or a prescription has been dispensed. If an order is still pending processing, refunds may be issued," per its own Refund & Cancellation Policy — a narrow, time-boxed refund window (24 hours, pre-dispensing) rather than a blanket no-refund policy. | A genuinely reader-friendly feature not found elsewhere on this roster: Jently lets a customer pause a membership for up to 60 days without penalty, rather than forcing an outright cancel-and-re-enroll. The more notable finding for Jently overall is its transparent same-page "MONTHLY RETAIL PRICE" disclosure — see this provider's review for the full finding. |
| FitFlow | Not independently confirmed on the pages checked this pass — FitFlow's own dedicated Refund Policy page exists (linked from every page footer) but returned no readable policy text to a plain-text fetch this pass. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for FitFlow is pricing, not cancellation: its own /treatments page shows a "$134 $109 per month, Limited time only" tirzepatide price and a "$99 $74 per month, Limited time only" semaglutide price — both struck-through figures read as the real standing rate, with the lower number an explicitly time-limited promotion — see this provider's review for the full finding. |
| GobyMeds | Not independently confirmed on the pages checked this pass — GobyMeds' own /terms URL 404'd on a direct fetch (a client-side-routed page, per this provider's own research doc), so no self-service cancellation mechanism was independently read. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | A real, live, dated finding independent of cancellation terms: GobyMeds' own homepage still displays a sitewide "SAVE 20% with code JUMPSTART20 — Offer ends December 31st, 2025" promo banner, a date that had already passed as of this review — see this provider's review for the full finding. |
| Mochi Health | Self-service, per its own homepage: "No hidden fees. Cancel anytime." | Not independently confirmed beyond the "Cancel anytime" claim — no specific advance-notice window is stated on the pages checked this pass. | Not independently confirmed on the pages checked this pass — a dedicated "Refunds" page is linked from the footer but was not reached with refund-specific language this pass. | The more notable finding for Mochi Health is what "Cancel anytime" doesn't cover: its own product pages state the $79/month figure is a membership fee only — "Cost of medication not included in Mochi Health Membership Fee" — with the medication itself priced separately, starting at $99-199/month on top of it. See this provider's review for the full finding. |
| TrimRx | Not independently confirmed on the pages checked this pass — cancellation mechanics were not itemized in the compiled bundle text mined for this research. | Not independently confirmed on the pages checked this pass. | "Once the initial medical intake has been submitted, the order is considered processed and is non-refundable, as significant medical and pharmacy resources are utilized," per its own Terms & Conditions (mined from its compiled site bundle) — refunds are granted only for a medical disqualification or a duplicate/incorrect charge; a canceled subscription stops future charges only, never refunds what's already been billed. | TrimRx's own refund policy is unusually strict on timing: the order is non-refundable the moment intake is submitted — before the medication ships, and before a price is even confirmed at checkout. See this provider's review for the full finding. |
| ReadyRx | Not independently confirmed on the pages checked this pass — ReadyRx's account-app bundle was grepped for pricing and legal-entity data but not for cancellation-specific language. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for ReadyRx is pricing, not cancellation: its own product pages silently auto-apply a coupon code ("gethealthy26") whenever no coupon is present in the URL, discounting the first month only — the true standing price, queried directly from ReadyRx's own live pricing API, is $20-30/month higher than the number shown to every visitor by default. See this provider's review for the full finding. |
| RxION Health | Not independently confirmed on the pages checked this pass — no self-service cancellation mechanism (portal, email address, or written procedure) was itemized on the Refund Policy page reached. | Not independently confirmed on the pages checked this pass. | Once a prescription is "submitted to the pharmacy for fulfillment, the order cannot be canceled, changed, or refunded," per its own Refund Policy. | RxION Health's own homepage links its LegitScript badge to LegitScript's generic keyword-search tool rather than an embedded, independently checkable seal image — unlike a real seal, this can't be confirmed the same way, and no seal ID is stated anywhere on the site. See this provider's review for the full finding. |
| PepScribe | Self-service, per its own site: "No contracts, no cancellation fees, no retention calls." Cancellations are handled by emailing support@pepscribe.com. | No advance-notice window is stated. Its own Refund Policy says canceling stops the renewal and you are not charged again, but the current billing period is not prorated — you keep any doses already shipped or scheduled for it. | Medication already dispensed and shipped "cannot be returned or refunded, which is a requirement of 503A pharmacy regulation," per its own Refund Policy. A damaged, missing, or significantly delayed order is replaced at no cost if reported within 7 days of the expected delivery date, and nothing is charged at all unless a clinician prescribes. | PepScribe saves a payment method when you book, before any clinician has reviewed anything — its own Refund Policy is explicit that the card is not charged unless a prescription is issued, but the card goes on file first. |
| Direct GLP1 | Not independently confirmed on the pages checked this pass — no self-service cancellation mechanism was itemized in the site's own compiled bundle. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Direct GLP1 is pricing, not cancellation: a mandatory $89/month membership fee is required on top of its advertised medication price to purchase anything at all — never disclosed beside either price table itself. See this provider's review for the full finding. |
| Lemonaid Health | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Lemonaid Health is its pricing structure, not cancellation: its own product page states both a $299/month medication price and a $49/month membership fee together, on the same page, for a combined $348/month true cash cost. See this provider's review for the full finding. |
| SkinnyRx | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for SkinnyRx is technical, not cancellation-related: its own marketing site (a Vite/React SPA) serves a complete, content-full page only to certain crawler user agents — a Googlebot UA gets the full page, a plain fetch gets an empty shell. See this provider's review for the full finding. |
| Blue Haven Rx | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Blue Haven Rx is its pharmacy-category claim, not cancellation: "manufactured in 503A Outsourcing Facilities" mixes two different FDA terms (503A and "outsourcing facility," the FDA's own term for 503B) in one unresolved phrase. See this provider's review for the full finding. |
| Momentum Health 360 | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Momentum Health 360 is regulatory, not cancellation: it received a real FDA warning letter (MARCS-CMS 728286, June 8, 2026) for implying it compounds its own medication when it does not — plus a default-selected semaglutide tier that requires a hidden 2-month prepay to reach. See this provider's review for the full finding. |
| Join Josie | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Join Josie is pricing, not cancellation: its own FAQ admits the price shown on every product card reflects its 12-month prepay plan, not the true $349/mo month-to-month rate — disclosed only in the FAQ, never beside the price itself. It also received a real FDA warning letter (MARCS-CMS 717986, February 20, 2026). See this provider's review for the full finding. |
| Embody | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | Not independently confirmed on the pages checked this pass. | The more notable finding for Embody is a math error, not cancellation: its own tirzepatide product page tags a "SAVE $100" badge on its sale price, but the actual gap between its own regular ($349/mo) and sale ($129/mo) prices is $220, not $100. See this provider's review for the full finding. |
| Bionomy Health | Self-service, no lock-in. Its own FAQ states plainly, "There's no membership and no subscription lock-in. Pay per refill, pause whenever, come back whenever." | Not applicable in the usual sense — its own FAQ states the card isn't charged until a licensed practitioner signs off on a prescribed protocol, "usually within 24 hours," and a patient is only ever charged for what actually ships. | Automatic for anything not approved. Its own FAQ states, "Anything they don't approve is refunded to your card automatically. We never charge you for medication that wasn't dispensed." | The more notable finding for Bionomy Health is about a named partner, not its own cancellation mechanics: one of its two fulfillment pharmacies, Strive Pharmacy, has its own real FDA warning letter (August 2022) and a follow-up Form 483 (September 2023) for sterile-compounding violations. See this provider's review for the full finding. |
| CLYR Health | Not described as a distinct self-service process on the pages checked. Its own Terms of Service state only that "subscription charges will recur at the interval disclosed at checkout until canceled." | Not published on the pages checked. | Non-refundable by default. Its own Terms of Service state, "All fees are non-refundable due to the nature of the services and products provided," and separately, "Subscription fees are non-refundable for partially used periods, except where required by law or granted at our discretion." | The more notable finding for CLYR Health is pricing and disclosure, not cancellation: its own tirzepatide page labels a refill "$199/mo," but the same page discloses the actual charge is "$398 billed once" per 8-week cycle, and its own homepage states three different, unreconciled numbers for state coverage. See this provider's review for the full finding. |
| He & She MD | Self-service. Its own Terms of Service state a member may cancel anytime by phone, email, or account portal. | Not published as a specific advance-notice window on the pages checked. | Non-refundable once paid. Its own Terms of Service state, "Once paid, your Membership Fee is non-refundable," and separately, "Any Membership Fees paid prior to the date of cancellation are non-refundable." | The more notable finding for He & She MD is pricing, not cancellation: every "to start" headline price on its homepage is a promotional rate on a 6-month term, and the month-to-month price on its separate plans page is 43-50% higher than the headline. Canceling anytime is the cheapest thing to do only on the monthly rung; the cheaper rungs are paid up front and non-refundable. See this provider's review for the full finding. |
| Elara Health and Wellness | Not described as a distinct self-service process on the pages checked. Its own Terms of Service describe only that payment is "automatically charged at regular intervals as described during the checkout process." | Not published on the pages checked. | Non-refundable by default, with an undetailed carve-out. Its own Terms of Service state, "ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE... EXCEPT AS OTHERWISE SET FORTH IN OUR REFUND & CANCELLATION POLICY" — that referenced policy was not itself reached on the pages checked this pass. | The more notable finding for Elara Health and Wellness is pricing, not cancellation: its own homepage headlines "$267"-"$268/mo" for tirzepatide, but its own dedicated /tirzepatide page states the true no-commitment price is $339/mo, 27% higher. See this provider's review for the full finding. |
| Luma Meds | Not described as a distinct self-service process on the pages checked. Its own product page states "No subscription required" and "Cancel anytime" for the Monthly plan. | Not published on the pages checked. | Not published on the pages checked. | The more notable finding for Luma Meds is a pricing-table math error, not cancellation: its own "3-Month Plan" row is labeled "$50 OFF," but the actual gap between the crossed-out price and the discounted price is $329-383/mo, not $50 — found directly in the page's raw HTML. See this provider's review for the full finding. |
| MaxLife | Not described as a distinct self-service process on the pages checked. Its own FAQ states cancellation requires "a cancellation notice at least 30 days before your next billing period begins." | 30 days. Its own FAQ states, "you may cancel anytime by submitting a cancellation notice at least 30 days before your next billing period begins." | Non-refundable for medication costs. Its own FAQ states plainly, "Please note that medication costs are not refundable." | The more notable finding for MaxLife is that the company itself has a real FDA warning letter (MaxLife Technologies Inc. dba Maxlife, MARCS-CMS 721453, February 20, 2026), not its cancellation mechanics. Its own "Starting at $155/mo" semaglutide headline is also a first-month/prepay rate; the true standing price is $195/mo. See this provider's review for the full finding. |
| NewSelf | Email-based. Its own Shipping, Returns & Refund Policy describes a written cancellation request sent to support@newself.com. | Not published as a specific advance-notice window on the pages checked. | A "$99 administrative fee" applies even before the doctor consultation; the order becomes fully non-cancelable immediately after, per its own Shipping, Returns & Refund Policy. A further "$150 re-processing fee" applies to modify a prescription after that point. | The more notable finding for NewSelf is its own real FDA warning letter (NewSelf Limited dba NewSelf, MARCS-CMS 721472, February 20, 2026) and an unexplained "As Low As" headline price with no disclosed mechanism anywhere on the site. See this provider's review for the full finding. |
| RxPros | Not described as a distinct self-service process on the pages checked. Its own homepage states "Cancel Subscription Anytime," but no portal, email address, or written procedure for doing so is named on the pages reached. | Not published on the pages checked. | Not published beyond a general HIPAA/legal boilerplate on the pages checked. | The more notable finding for RxPros is pricing, not cancellation: its own homepage states four different prices for the same product across different sections of the same page, and its own FAQ states it "ALWAYS" ships a 3-month supply regardless of the "No Membership" framing elsewhere on the page. See this provider's review for the full finding. |
| Zera Health | Email or patient portal. Its own Cancellation & Refund Policy states, "contact our customer service team at support@zerahealth.org and request a cancellation, or use the chat feature in your patient portal." | 72 hours. Its own policy states, "we require your cancellation request to be received at least 72 hours prior to your billing date." | None, except medical disqualification. Its own policy states, in capital letters, "IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES, OTHER THAN CANCELLATION DUE TO MEDICAL DISQUALIFICATION." | The more notable finding for Zera Health is that this unhedged no-refund clause sits beside a real pricing inconsistency: each of its three product pages' top-of-page promotional price does not match either figure in that same page's own pricing table further down. See this provider's review for the full finding. |
| Peak Wellness | Email or patient portal, per its own site navigation. No written step-by-step cancellation procedure was found on the pages reached. | Not published as a specific advance-notice window — but its own Terms & Conditions state "your first renewal may be charged early... up to three (3) days early," which shortens the effective window in practice. | "All sales are final" for prescription products, per its own Refund Policy, with no exception stated beyond a pharmacy-fill error. | The more notable finding for Peak Wellness is that its pricing is unusually transparent — the standing price is stated plainly beside the first-month price, and the 3-month/6-month savings math checks out exactly. The genuine knock is procedural: renewals may be charged up to three days before the stated billing date. See this provider's review for the full finding. |
| SnagRx | Email or account portal. Its own Cancellation and Refund Policy states, "contact customer service at hello@snagrx.com and request a cancellation or through the process outlined in your online account." | 72 hours. Its own policy states, "we require your cancellation request to be received at least 72 hours prior to your billing date." | Only if medication has not yet been ordered for the current billing cycle, per its own policy — "if your medication has been ordered prior to cancellation, you are not eligible for a refund." | The more notable finding for SnagRx is a live self-contradiction on its own homepage, not its cancellation mechanics: "Locked-In Flat Pricing for Life" sits directly beside a countdown badge (frozen at zero) claiming the price is about to increase. See this provider's review for the full finding. |
| RestorLife Med | Phone, email, or account portal. Its own Terms of Use state you may cancel "by calling us... emailing us... or logging into your Secure User account." | Not published as a specific advance-notice window on the pages checked. | Non-refundable once paid. Its own Terms of Use state, "Once paid, your Membership Fee is non-refundable," billed "on a recurring, monthly basis (approximately every 28-30 days)." | The more notable finding for RestorLife Med is that its own homepage and its own Terms of Use directly disagree about which states it serves ("all 50 states" vs. "certain states" only). See this provider's review for the full finding. |
| Nova MD | Account portal, per its own Refund Policy. | 2 days. Its own policy states cancellation must occur "at least 2 days prior to the renewal date." | Only before the pharmacy fills the order. Its own policy states a pre-pharmacy cancellation is refunded minus a $25 doctor consultation fee; once the pharmacy fills the order, it "cannot be canceled, modified, or refunded... until 10 days have passed and the package has not yet shipped." | The more notable finding for Nova MD is that once an order reaches the pharmacy, its own policy locks cancellation and refunds for 10 days even if the package hasn't shipped — a real, disclosed friction window longer than any comparable one on this roster. See this provider's review for the full finding. |
| Neo Soma Healthcare | Not published as a specific procedure on the pages checked. | Not published as a specific advance-notice window on the pages checked. | Its own Refund Policy states, unhedged, "All sales are final and no refund will be issued." | The more notable finding for Neo Soma Healthcare is that its own Terms of Service state the site is "not tailored to comply with" HIPAA or FISMA — a striking, self-published disclaimer for a company collecting health intake data. See this provider's review for the full finding. |
| Maves | Phone, email, or account, per its own Terms of Service. | Not published as a specific advance-notice window — billing recurs "approximately every 28-30 days." | Non-refundable once paid. Its own Terms of Service state, "Once paid, your Membership Fee is non-refundable." | The more notable finding for Maves is that its own Terms of Service use the identical "approximately every 28-30 days" / non-refundable Membership Fee language already documented for RestorLife Med elsewhere on this roster — a shared legal-template pattern, not the same company. See this provider's review for the full finding. |
| HealthRX | Not published as a specific procedure on the pages checked. | Not published as a specific advance-notice window on the pages checked. | Not published as a specific policy on the pages checked; a 30-day money-back guarantee was not found for this provider (unlike some peers) — only that renewals bill "at or below the plan price you signed up at." | The more notable finding for HealthRX is that no legal entity name — LLC, Inc., or Corp. — is disclosed anywhere on the site, including its own Terms, Privacy, HIPAA, Telehealth Consent, and Returns & Refund Policy pages. See this provider's review for the full finding. |
| Zappy Health | Written notice by email, per its own Refund & Cancellation Policy. | Not published as a specific advance-notice window on the pages checked. | Non-refundable once the medication has been processed, per its own product pages. | The more notable finding for Zappy Health is that its own homepage/product-page headline price ("From $159/mo"/"From $279/mo") is a first-time-only, paid-upfront 3-month starter pack — the real, billed-monthly standing rate is $90-100/month higher and disclosed further down the same page. Separately, a real FDA warning letter is on record (Kare Solutions, LLC dba Zappy, MARCS-CMS 717991, February 20, 2026). See this provider's review for the full finding. |
| SkyRx | Email, per its own site. | Not published as a specific advance-notice window on the pages checked. | Not published as a specific policy on the pages checked. | The more notable finding for SkyRx is that its own FAQ states, unhedged, that both of its GLP-1 medications "are real prescription medications... compounded by a real US based pharmacy" — directly implying tirzepatide is sold today — while its own pricing section, on the same page, marks both tirzepatide SKUs "coming soon." See this provider's review for the full finding. |
| Nuform Health | Not published as a specific procedure on the pages checked. | Not published as a specific advance-notice window on the pages checked. | Not published as a specific policy on the pages checked. | The more notable finding for Nuform Health is that it does not offer any monthly or subscription plan at all — its own site states plainly, "we do not offer monthly prescriptions or subscription plans," and every plan requires a 2-to-6.5-month prepay commitment. Its own pages also disagree with each other on legal-entity name and address. See this provider's review for the full finding. |
| Aurelius Health Group | Not published as a specific procedure on the pages checked. | Not published as a specific advance-notice window on the pages checked. | Non-refundable, in full, once paid. Its own Terms of Use state, unhedged, "ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART." | The more notable finding for Aurelius Health Group is the breadth of its own no-refund clause — no exception is carved out anywhere on the pages reached, a flatter statement than most peers on this roster. See this provider's review for the full finding. |
| Ozari Health | Not published as a specific procedure on the pages checked. | Not published as a specific advance-notice window on the pages checked. | Not published as a specific policy on the pages checked; a full refund applies only when a licensed provider determines treatment is not appropriate, before a prescription is issued. | The more notable finding for Ozari Health is that its own Terms of Service state a blanket 3-month minimum commitment on subscription products, in tension with the "Month-to-Month" plan its own pricing pages advertise as a true no-commitment tier. See this provider's review for the full finding, including the closed-out FDA history on one of its two named pharmacies. |
| Näky | Written notice, per its own Refund Policy. | Not published as a specific advance-notice window on the pages checked. | Non-refundable in whole or in part once charged, per its own Refund Policy. Cancellation is available only before an order is submitted for physician review. | The more notable finding for Näky is that its own homepage/collection headline price is its deepest, 6-month-prepay tier — the true 1-month standing price is disclosed only inside a collapsed "Pricing Details" accordion on each product page. See this provider's review for the full finding. |
| Citizen Meds | Not published as a specific procedure on the pages checked. | Not published as a specific advance-notice window on the pages checked. | "All products we offer are non-refundable" — a blunt, unhedged "no refund policy," per its own Refund Policy page. Orders not yet approved by a physician are instantly refunded. | The more notable finding for Citizen Meds is that no legal entity name — LLC, Inc., or Corp. — is disclosed anywhere on the site, including its Terms and Conditions, Refund Policy, and Privacy Policy pages. See this provider's review for the full finding. |
| Corsica Health | Not published as a specific procedure on the pages checked. | Not published as a specific advance-notice window on the pages checked. | Non-refundable. Its own Terms & Conditions state plainly that "medical consult fees are not subject to or eligible for a refund" and that "all sales are final," with no exception carved out. | The more notable finding for Corsica Health is that its own product pages disclose a labeled 1-Month standing plan AND a labeled 3-Month prepay discount side by side on the same page — a genuinely transparent gap, unlike several peers on this roster. See this provider's review for the full finding. |
| Fitish RX | Not published as a specific procedure for prescription medications on the pages checked. | Not published as a specific advance-notice window on the pages checked. | Not published for prescription medications. Its only "Return & Exchange Policy" page covers unused, non-prescription MERCHANDISE (its skincare line) returned within 30 days — it never mentions prescriptions. | The more notable finding for Fitish RX is a real, recent FDA warning letter — FITISH, MARCS-CMS 728280, June 8, 2026 — for website claims that falsely imply Fitish itself compounds the drug, with no close-out letter found yet. See this provider's review for the full finding. |
| Remi Meds | Login to your account before your order ships, or email support, per its own Returns and Refunds page. | Cancel any time before your payment method is charged and your package handed to the carrier. | Non-refundable once charged and shipped — "State and Federal regulations do not allow the return of prescription medications after being dispensed." Cancellation before shipment is explicitly allowed, and non-prescription items may be returned within 30 days. | The more notable finding for Remi Meds is that no legal entity name is disclosed anywhere on the site — its own Terms and Conditions name only a third-party arbitration administrator (JAMS), never Remi Meds' own entity. See this provider's review for the full finding. |
| Maximus | Email support or use the Maximus member portal to submit a cancellation request, per its own Terms of Use. | For a subscription-based product, cancel any time before the next periodic processing date. For a multi-month "Program" plan, notice does not stop the remaining commitment-term payments — see the flag below. | All fees are stated as "non-refundable... regardless of your decision to terminate your usage." Medicines already shipped are not refundable. Multi-month Program participants who cancel mid-term "remain responsible for fulfilling the payment obligations for the remainder of the commitment term." | The more notable finding for Maximus is that its own /weight-loss page states three different prices for the same tirzepatide or semaglutide product without reconciling any of them, and a real FDA warning letter is on record (MARCS-CMS 730095, June 8, 2026). See this provider's review for the full finding. |
| Clover Meds | Submit a cancellation request at least 5 business days before the next scheduled order submission, per its own Treatment Plan Billing, Fulfillment, and Cancellation Policy. | 5 business days before the next order submission — but Clover Meds' own auto-ship schedule "does not operate on a fixed billing date," so that deadline is not predictable from a calendar. | A 30-Day Satisfaction Guarantee applies to the first month of new 1-month programs only (medication must be returned within 7 days of the refund request for verification). All other months, and any order already submitted to the pharmacy, are non-refundable. | The more notable finding for Clover Meds is that it is the only provider added this round with a named pharmacy AND a stated 503A category on the same page, but its coverage is a real, narrow 4-state footprint (Florida, Illinois, Arizona, Virginia) not flagged on its homepage. A real FDA warning letter is on record (MARCS-CMS 728234, June 8, 2026). See this provider's review for the full finding. |
| Brello Health | Email info@brellohealth.com with written notice, per its own Refund Policy. | Within 24 hours of the provider-led health review's completion, if a prescription has already been written. | Refundable "less a $50 professional fee" if canceled within that 24-hour window after the health review. Nothing is refundable once medication is dispensed, "in accordance with pharmacy regulations." | The more notable finding for Brello Health is that every product is sold only as a recurring "3 Month" plan billed every 11 weeks — its own "$X/month" homepage headlines are that charge divided by three, with no true monthly billing option for any product. See this provider's review for the full finding. |
| Harper Meds | Not itemized as a distinct process on the pages checked. Its own Terms of Use are a shared template covering multiple unrelated Harper Meds programs, not a dedicated GLP-1 cancellation procedure. | Not published for its GLP-1 program specifically on the pages checked. | Not published for its GLP-1 program specifically on the pages checked. | The more notable finding for Harper Meds is that its own homepage footer embeds a LegitScript "Verify Approval" seal whose alt text and link both point to a different company's domain (bluehavenrx.com), not its own. A real FDA warning letter is on record (MARCS-CMS 728281, June 8, 2026). See this provider's review for the full finding. |
| Ready Med | Not itemized as a distinct self-service process on the pages checked. | Not published on the pages checked. | Its own Terms of Use state a "strict no refund policy... unable to offer refunds for consultations, medications, or any other services provided." | The more notable finding for Ready Med is that its own /tirzepatide page markets "a full 30-day refund guarantee, no questions asked," directly contradicted by its own Terms of Use' no-refund clause — and states two different, unreconciled monthly prices on the same page. A real FDA warning letter is on record (MARCS-CMS 730317, June 8, 2026). See this provider's review for the full finding. |
| VivioMD | Cancel anytime from the members area, per its own FAQ. | Within the first 72 hours of a Subscription term (and before any service has been received) for a full refund; otherwise notice takes effect at the end of the current paid term. | Full refund within 72 hours if no service was received, or if canceled due to provider disqualification. Otherwise, no refund for the month in which cancellation occurred or for prior months, per its own Refund Policy. | The more notable finding for VivioMD is that no price for tirzepatide or semaglutide is published anywhere on its public site — its entire pricing flow lives behind a JS intake quiz. A real FDA warning letter is on record (MARCS-CMS 728295, June 8, 2026). See this provider's review for the full finding. |
| Joi and Blokes | Cancel anytime, per its own marketing ("Easy Cancellation... adjust or cancel your plan anytime"); no self-service portal or written procedure detailed on the pages checked. | Not published on the pages checked. | Its own Refund & Return Policy states plainly: "The subscription fees already paid cannot be refunded, all sales are final." | The more notable finding for Joi and Blokes is that its own marketed "cancel anytime" language sits next to an all-sales-final refund policy, and its GLP-1 pricing is stated as "$X/mo... billed quarterly" without ever clarifying the true charge cadence. A real FDA warning letter is on record (MARCS-CMS 728283, June 8, 2026). See this provider's review for the full finding. |
| Emerge Weight Loss | Text or email support to request cancellation, per its own Cancellation & Refund Policy; usually processed same day. | No minimum commitment; cancel anytime. A flat $10 processing fee applies only if cancellation is requested after payment but before the order is submitted to the pharmacy. | No refund for delayed shipments outside Emerge's control. If more medication was received than paid for (a pharmacy dosing-vial quirk), Emerge reserves the right to collect the difference if canceled before a second order. | The more notable finding for Emerge Weight Loss is a genuinely honest, dose-tiered price ladder with no signup or hidden fees — the one catch is that every plan bills every 4 weeks, not by the calendar month, producing 13 charges a year rather than 12. No FDA warning letter found. See this provider's review for the full finding. |
| Taurus Meds | Contact customer service and request cancellation, or use the online account process if applicable, per its own Cancellation and Refund Policy. | At least 72 hours before the next billing date. Missing that window means the subscription is charged on the next billing date, with cancellation taking effect the cycle after. | No refund upon cancellation except when canceled due to medical disqualification by the provider, per its own Refund Policy. All sales on shipped medications are final. | The more notable finding for Taurus Meds is that its own sermorelin intake flow opens on an auto-applied coupon beside an active countdown timer, with no confirmed non-coupon standing price — plus a separate, unreconciled "$17.99 per billing period" membership-fee clause in its own Terms of Service. No FDA warning letter found. See this provider's review for the full finding. |
| Alloy Unreachable | Not described as a distinct self-service process on the pages reached; the medication and the $99/mo membership are billed as separate recurring line items. | Not published on the pages reached. | Not published on the pages reached. | The more notable finding for Alloy is that its own "$100" headline never states, next to the number, that a separate $99/mo membership fee is also required — the true all-in standing cost is roughly $199/mo, not $100. No FDA warning letter found. See this provider's review for the full finding. |
| MintRx Unreachable | Not described as a distinct self-service process on the pages reached. | Not published on the pages reached. | Not published on the pages reached. | The more notable finding for MintRx is that its own sermorelin headline ("From $295") understates the real, disclosed "$343 per month" standing rate by 16% — plus a UK office address on its live Contact page that does not match the rest of the site's entirely US-facing presentation. No FDA warning letter found. See this provider's review for the full finding. |
| GoodLife Meds | Not described as a distinct self-service cancellation process; its own Terms & Conditions state an order "cannot be canceled" once submitted for medical review. | Not published; per its own Terms, cancellation is only possible before an order is submitted for medical review. | Fees are stated as "NOT REFUNDABLE IN WHOLE OR IN PART" once an order is submitted, per its own Terms & Conditions — directly contradicting a separate product-page promise of "a full refund for all cost incurred" if not prescribed. | The more notable finding for GoodLife Meds is that exact contradiction: its own tirzepatide product page promises a full refund if not prescribed, while its own Terms & Conditions call the same order non-cancelable and the fees non-refundable. No FDA warning letter found. See this provider's review for the full finding. |
| PlushCare | Cancel the membership at any time by contacting PlushCare directly, per its own Terms of Service. Separate from this, "all sales are final" for dispensed medications. | Not published for the medication subscription specifically; the $19.99/mo membership can be canceled at any time per its own Terms. | "All sales are final" for prescriptions once dispensed, per its own Refund Policy — refunds apply only to the consult visit itself, under specific circumstances (no-show provider, connectivity failure, ineligible state). | The more notable finding for PlushCare is that its own homepage advertises "all 50 states," while its own compounded-tirzepatide page limits the compounded product specifically to a 38-state-plus-DC list. No FDA warning letter found. See this provider's review for the full finding. |
| Fifty 410 Unreachable | Not described as a distinct self-service process on the pages reached. | Not published on the pages reached. | Not published on the pages reached; a dedicated Refund Policy page exists but its content is client-rendered and could not be independently read this round. | The more notable finding for Fifty 410 is that compounded tirzepatide is sold ONLY as a 3-month prepay bundle, with no true single-month option found anywhere — while the same company's own semaglutide product is a genuine flat $199/month with no prepay required. No FDA warning letter found. See this provider's review for the full finding. |
| Coby Health | Not described as a distinct self-service process; its own Terms of Service describe "Subscription Services" billed automatically at regular intervals, with a stated cancellation cutoff date disclosed only at checkout. | A "cancellation cutoff date... as indicated to you at the time you purchase," per its own Terms of Service — not stated as a fixed number of days anywhere public. | Fees are "NOT REFUNDABLE IN WHOLE OR IN PART," per its own Terms of Service. | The more notable finding for Coby Health is that its own product pages advertise "No subscription required," directly contradicted by its own Terms of Service, which describe and govern an actual recurring "Subscription Services" billing model. No formal FDA warning letter found (a secondary source references unconfirmed Form 483 inspection observations, not independently verified this round). See this provider's review for the full finding. |
| Polly | Self-service before pharmacy submission; per its own Refund Policy FAQ, a completed provider consultation can be canceled for a refund if the medication order has not yet been transmitted to the pharmacy. | Before pharmacy submission — no fixed number of days stated; the deciding line is whether the order has been transmitted to the pharmacy yet, not a calendar window. | "Once an order ships, it is final and non-refundable," per its own Refund Policy — federal and state pharmacy rules are cited as prohibiting the return of prescription medications under any circumstances. | The more notable finding for Polly is that its own /tirz-lp ad-landing page shows the identical tirzepatide price marked down from a struck-through "$279" reference price that appears nowhere on the main /tirzepatide product page. No FDA warning letter found. See this provider's review for the full finding. |
| Nolu | Cancel anytime through the account portal, per its own Refund & Cancellation Policy; the next charge is avoided only with 72 hours' notice before the billing date. | 72 hours before the next billing date, per its own Refund & Cancellation Policy. | Full refund only within "the first 72 hours of your Subscription term" and only if no services have been received; monthly subscribers get no refund for the month in which they cancel. | The more notable finding for Nolu is that its own price pages headline every compound as a big "/mo" figure, while the same page's own FAQ and structured product data state the identical price as "per 4 weeks" — 13 charges a year, not 12. No FDA warning letter found. See this provider's review for the full finding. |
| FORM | Not described as a distinct self-service process on the pages reached; cancellations "become effective at the end of the current billing period," per its own Terms of Service. | Not published as a fixed number of days; cancellation simply takes effect at the end of the current billing period. | "Refunds for unused portions of subscriptions are generally not provided except at the discretion of FORM by GBY under limited circumstances," per its own Terms of Service. Its Returns Policy separately caps authorized refunds "to one product" and calls dispensed prescriptions non-returnable. | The more notable finding for FORM is that its own compounded-tirzepatide product page carries, on the same page, an FDA disclaimer stating FORM "primarily utilizes FDA-approved medications" and only "in certain circumstances" prescribes the compounded product being sold. No FDA warning letter found. See this provider's review for the full finding. |
| CeliaRx | Not described as a distinct self-service process on the pages reached beyond the pre-approval window; its own FAQ states an order is canceled automatically, with a full refund, if a product is not approved by the reviewing provider. | Not published as a fixed number of days for a post-approval cancellation. | "If a product is not approved, the order is canceled and a full refund is processed," per its own FAQ. Prescription medications are described as "generally non-returnable" once dispensed, per its Returns Policy. | The more notable finding for CeliaRx is that its tirzepatide product page shows "$699.00 $350.00/mo, 2 month supply 1 vial" — an amortized monthly figure for a vial the same page's own footnote says varies in duration "with titration schedule," leaving the actual recurring charge unconfirmed without a walked checkout. No FDA warning letter found. See this provider's review for the full finding. |
| EdgeRx | Cancel anytime through the account portal, per its own Terms; "all sales are final" for compounded products already prepared or shipped. | Not published as a fixed number of days; cancellation stops future charges only. | "All sales are final" and cancellation "does not entitle you to a refund of fees already incurred for medical consultations or for compounded products already prepared or shipped," per its own Terms. | The more notable finding for EdgeRx is that its own homepage badges its GLP-1 protocol category "From $49/mo" — the price of a non-GLP-1 B12 add-on sold in that same category, not the $299/mo compounded tirzepatide or $229/mo compounded semaglutide the category is actually named for. No FDA warning letter found. See this provider's review for the full finding. |
| Alan Meds | Self-service to prevent future renewals, per its own Terms and Conditions: "You may cancel a Subscription Service to prevent future renewals at any time before the cancelation cutoff date." | "Three (3) days before the start of the next Subscription Term," per its own Terms and Conditions. | "Any applicable fees and other charges are not refundable in whole or in part," per its own Terms and Conditions, except as stated in a separate return/refund policy not otherwise reached. | The more notable finding for Alan Meds is that every one of its five compounded products headlines a "$X/mo" price that its own footnote discloses is really a 2-6 month prepay total — no page anywhere on the site publishes a true no-commitment monthly rate. No FDA warning letter could be independently confirmed at fda.gov this round (its own automated-request challenge blocked every attempt). See this provider's review for the full finding. |
| Sermorelin.com | Not described as a distinct self-service cancellation process on the pages reached; the Refund Policy instead describes a conditional post-purchase satisfaction guarantee tied to its 6-Month Plan specifically. | Not published as a fixed number of days for ordinary cancellation. | A "180-day money-back guarantee" is advertised on the homepage, but its own Refund Policy shows it applies only to the 6-Month Plan, requires six consecutive months of logged adherence with no pauses, refunds only months 2-6 (month 1 is explicitly non-refundable), and must be claimed inside a narrow 30-day window — days 181 through 210 after the first shipment. | The more notable finding for Sermorelin.com is exactly that gap between the simple homepage guarantee and the much more conditional policy behind it. No FDA warning letter could be independently confirmed at fda.gov this round (its own automated-request challenge blocked every attempt). See this provider's review for the full finding. |
| Nimbus Healthcare | No self-service cancellation portal or written cancellation procedure is described anywhere reached; its Refund Policy addresses only whether a payment is refundable, not how to stop future billing. | Not published as a fixed number of days for ordinary cancellation. | "By enrolling in any subscription plan, you agree... that refunds are not available after your prescription has been approved and processed," per its own Refund Policy. The 1-Month plan cannot be canceled or refunded for that month once processed; the 3-Month and 6-Month plans each "require a full [term] commitment" and cannot be canceled or refunded before the term ends. | The more notable finding for Nimbus Healthcare is that its own homepage headlines "Pause anytime. Refill when ready." as the core promise of the whole program — directly contradicted by its own Refund Policy for the 3- and 6-month plans, which are binding, non-cancelable commitments for the full term. No FDA warning letter could be independently confirmed at fda.gov this round (its own automated-request challenge blocked every attempt, and a DuckDuckGo fallback found nothing either way). See this provider's review for the full finding. |
| EllieMD | Self-service, per its own Refund and Return Policy: "Log in to your account and go to 'Manage Subscription.'" | "At least forty-eight (48) hours before the renewal date." A cancellation submitted fewer than 48 hours before renewal does not take effect until the following subscription period. | "Certain products require a minimum subscription commitment (for example, Ellie Health's Weight Management services require an initial three-month minimum subscription). Whether paid in full or in installments, you are responsible for the full cost of the minimum commitment period... cancellation does not relieve you of your obligation to pay the remaining installments," per its own Refund and Return Policy. Prescription medications are non-refundable once dispensed, and a new-order cancellation after payment but before the prescription is transmitted still costs a $99 administrative fee. | The more notable finding for EllieMD is that its own site footer links to a formal "Income Disclaimer" page for a "Brand Partner" business opportunity — a multilevel-marketing/recruitment structure run alongside its GLP-1 prescribing business. TruthInAdvertising.org independently published an ad-alert on EllieMD's semaglutide sublingual drops flagging the same MLM concern and noting EllieMD renamed the product from "semaglutide sublingual drops" to "GLP-1 sublingual drops" on March 17, 2025. No FDA warning letter could be independently confirmed at fda.gov this round. See this provider's review for the full finding. |
| Sesame Care | Contact Sesame's Customer Success Team by email (support@sesamecare.com) with account details and the reason for the refund request; no self-service cancellation portal is described on the pages reached. | Not published as a fixed number of days for ordinary cancellation. | "We cannot offer full or partial refunds for our weight loss program if, after your initial visit, you have utilized other features of the service, such as provider messaging," per Sesame's own Refund Policy. Full refunds apply if a reader is medically disqualified. | The more notable finding for Sesame Care is that using the plan's own marketed "unlimited messaging with provider" benefit forfeits refund eligibility for the weight-loss program, per its own Refund Policy. Separately, this SAME company's compounded-tirzepatide product is a materially different offering (a referral marketplace, medication not included) from its compounded-semaglutide subscription (flat, medication-included) — worth knowing before assuming one product's terms describe the other. No FDA warning letter could be independently confirmed at fda.gov this round. See this provider's review for the full finding. |
| Enhance MD | Not described as a distinct self-service cancellation process on the pages reached. | Not published as a fixed number of days for ordinary cancellation. | Not itemized as a distinct refund process on the pages reached; billing is instead described in terms of the refill cycle itself. | The more notable finding for Enhance MD is that its own subscription bills every 28 days, not on a calendar month, per its own FAQ: "This will be billed as part of the medication refill process when your prescription is transmitted to the pharmacy every 28-days" — 13 charges a year against a price quoted "/mo." Separately, its own FAQ headlines "licensed in all 50 states" and narrows that, in the same answer, to a specific 41-state list. No FDA warning letter could be independently confirmed at fda.gov this round. See this provider's review for the full finding. |
| Sunlight.com | Email support (per its own FAQ: "To cancel, contact [email protected]"); no self-service portal is described on the pages reached. | Not published as a fixed number of days for ordinary cancellation. | "You may cancel anytime—Sunlight is month-to-month with no long-term contracts. If you are medically disqualified, you'll receive a full refund... Once a prescription (first or refill) has been written and sent to the pharmacy, refunds are not available," per its own FAQ. | The more notable finding for Sunlight.com is that its own homepage states two different standing prices for the same compounded-tirzepatide product — $157/mo in its main pricing prose, $179 ("Starting at") on a separate pricing card further down the identical page — an unreconciled, same-page discrepancy. No FDA warning letter could be independently confirmed at fda.gov this round. See this provider's review for the full finding. |
| System Labs | Not described as a distinct self-service cancellation process on the pages reached; its Terms reserve broad discretion to "cancel orders at our sole discretion." | "You may cancel an order at any time before your prescription is sent to our partner pharmacy for fulfillment," per its own Terms — no fixed advance-notice window is stated beyond that cutoff. | "Due to the nature of the products, we are unable to accept returns or issue refunds for shipped medications or other products," per its own Terms, section 17.2. An order canceled before it reaches the pharmacy is not billed. | The more notable finding for System Labs is the gap between the category it is listed under elsewhere ("Beauty & Cosmetics") and what it actually sells: no tirzepatide, semaglutide, or GLP-1 product exists anywhere on the site — only sermorelin, NAD+, glutathione, and MIC+B12. Separately, its own sermorelin price doubles after the first month ("$109 first month, then $219/month"), disclosed but substantial. No FDA warning letter could be independently confirmed at fda.gov this round. See this provider's review for the full finding. |
| ShedRx | Not described as a distinct self-service cancellation process on the pages reached this round. | Not published as a fixed number of days for ordinary cancellation. | Not itemized as a distinct refund process on the pages reached this round; pharmacy-partner and general terms language applies once a prescription is filled. | The more notable finding for ShedRx is that its own "starting as low as" headline price (both tirzepatide and semaglutide) is the 12-month-prepay tier, not the standing month-to-month rate — the true no-commitment price, disclosed on the same product page, is 25% higher for each drug. Separately, no comprehensive state list is published anywhere on the site; its "Browse by State" directory names only four states. This addition is an owner-authorized override of a prior caution flag on this roster about ShedRx's disputed state-coverage claims, applied with the same verification rigor as every other provider here rather than skipped. No FDA warning letter could be independently confirmed at fda.gov this round. See this provider's review for the full finding. |
| Sprout Health | Email help@joinsprouthealth.com or use the patient portal. Its own policy also allows delaying or pausing a shipment rather than canceling outright, if the request arrives at least 5 business days before the scheduled ship date. | At least 48 hours before the next scheduled billing date. A later request takes effect the following cycle and the upcoming charge still applies. | Tiered by fulfillment stage, stated plainly: a full refund before a licensed provider has reviewed the intake; a refund minus a flat $50 clinical review fee after that review but before the prescription reaches the pharmacy; and non-refundable once the prescription has been sent to the pharmacy. Prepaid 3- and 6-month plans are refunded pro-rata for months not yet shipped, using the actual amount paid after any discount — its own policy works a $700 3-month plan through as $233.33 per unshipped month. | Sprout states it is not liable for shipping-carrier or medication-shortage delays, and that its practice in a shortage is to ship late rather than refund. Its reporting window for a damaged, temperature-compromised, or missing shipment is stated three different ways in a single section of the same page: notify "within 24 hours of delivery," contact "within 48 hours" for a delivered-but-not-received package, and a subsection headed "Reports Received Outside the 48-Hour Window" whose own text refers to a 72-hour window. See this provider's review for the full finding. |
| RxSpan MD | Not published. The Terms name no cancellation route — no portal, no email, no notice period. The checkout badge says you can cancel or change plans anytime and the FAQ says there are no long-term commitments, but no document sets out how. | Not published to the customer. The site's own runtime configuration carries a three-day cancellation buffer, which appears nowhere in any prose a reader is shown. | Not published at all. The Terms, last updated June 2026, run ten sections — Acceptance, Telehealth Services, Medical Advice Disclaimer, Eligibility, User Responsibilities, Prescription Policy, Payments, Limitation of Liability, Modifications, Contact — and none is a refund clause. Section 7, Payments, says only that you agree to pay the fees. There is no stated outcome for a prepaid 3-, 6- or 12-month plan abandoned partway through. | The gap matters more here than it would elsewhere, because the prepay is the default rather than the exception: the plan selector opens on the three-month option and shows "Total if prescribed $657" rather than the $249 headline — and that headline is itself subscripted "(For the first month)." Billing then runs every four weeks, so a year is thirteen charges, not twelve. See this provider's review for the full finding. |
| RNK Health | Self-service, and genuinely well built — cancel from the online account portal at any hour, no phone call and no email required. RNK also emails a reminder seven days before each rebill stating the amount and the date, with options to pause, skip or cancel. | At least 72 hours before the next billing date. A later request still lets that charge process, and cancellation takes effect at the end of the cycle. | Non-refundable once the intake form is submitted, for every product and tier, and rebills are non-refundable too. A damaged, incorrect or undelivered order gets a REPLACEMENT by default rather than a refund; a refund is considered only where reshipment is impossible, and eligibility is subject to the pharmacy's own policies. Claims must be filed within 7 days of delivery with photographs. | One carve-out is worth knowing before you file a heat-damage claim: certain medications are described as heat-stable and therefore not eligible for replacement or refund on temperature-exposure grounds — and the patient is never told which of theirs that covers. Separately, the price the cancellation applies to is not the advertised one: $197 is a first-month coupon rate and the recurring charge is $247. See this provider's review for the full finding. |
| Try Ageless | Not published. The FAQ says only to contact support as soon as possible, and that changes may be limited once an order has been clinically approved and prepared for dispatch. | Not published. | No refund policy exists. Its Terms contain no refund clause, no cancellation clause and no subscription clause at all — the only unsubscribe language on the page concerns marketing email. | Its marketing sells four recurring prepay plans, up to $2,388 for a year, under the promise "Pause, switch formats, or cancel anytime. No contracts." There is no document behind that promise. Note also that the price a reader is likely canceling against may never have been purchasable: its product catalog has no cart and no checkout, so the $119 shown there cannot be bought, and the funnel that can be bought from charges $279. See this provider's review for the full finding. |
| Live Vital | Cancel at any time; cancellation takes effect at the end of the current billing period. | Not determinable. The length of a billing period is never defined anywhere on the site, and the products are sold as ten-week protocols quoted per month — so a reader cannot work out what canceling actually costs them. | Refunds for consultations are at the company's discretion. Medications and lab work are generally non-refundable once ordered or dispensed. Governing law and venue are Utah. | The undefined billing period is the problem here rather than any single clause: every advertised price is a ten-week protocol total divided by three, and the one document that would tell you what you are canceling out of turns on a period the site never specifies. See this provider's review for the full finding. |
| DudeMeds | Not described as a self-service process. The Terms and the return policy both treat cancellation as a request rather than an action you can take yourself. | Not published as a notice period. What is published is a floor: the first three months are owed regardless. | A hard three-month lock, stated identically in the Terms and the return policy: even if treatment is suspended or terminated, the medication fees for the first three months are due, and once paid are non-refundable. Outside that, refunds are limited to orders damaged, defective or issued in error, within two months of receipt. | Two things about where that lock sits. It is placed inside a consent-for-treatment clause rather than surfaced at checkout, and it sits directly against the month-to-month framing of the company's own single-month products. Separately, its Terms reserve the right to void a displayed price after purchase — outputs are declared non-binding whether the error was automated or human, with final authority retained to cancel any transaction. Note also that the page titled as a return policy is a near-duplicate of the terms of sale; there is no standalone refund document. See this provider's review for the full finding. |
| bmiMD | Two mechanisms that do not agree. Its Terms say cancel by email, at least 48 hours before the monthly processing date. Its refund policy says cancel or pause yourself from the account portal, with no deadline attached. | 48 hours before the processing date, per the Terms. The refund policy states no notice period at all. | Products already shipped from the fulfillment pharmacy are non-refundable, stated in capitals. Because the products are custom-made, returns are not accepted and partially used subscription periods are not refunded. A full refund is available only where a provider finds the patient ineligible, in which case the card is authorized and then released. | A $50 non-refundable cancellation fee applies if you cancel after the intake is approved but before the pharmacy processes the order — so there is a window in which stopping costs money and nothing has shipped. That sits beneath a 100% Risk Free, 100% Refundable badge printed on every product page. Worth knowing separately: its own help center explains that a three-month plan ships two vials, with the third sent as you near the end of month two. See this provider's review for the full finding. |
| Zealthy | Self-service in the portal — profile, then manage membership, then manage your plan. No phone call and no email required, which is better than most here manage. | None stated for the cancellation itself, but memberships cannot be paused, and canceling ends any prior authorization Zealthy has in progress on your behalf. | No proration, stated in capitals: no refund of any portion of the membership fee for the current period. For medication, all sales are final, and consultation and membership charges are non-refundable. | The bundle pages advertise a full 30-day refund, no questions asked. The refund policy says all sales are final; the FAQ narrows the guarantee again to cases where a provider finds you clinically ineligible. Three documents, three different promises. Note also a buried clause allowing Zealthy to require a multi-month membership in order to receive an appropriately prescribed quantity of medication. See this provider's review for the full finding. |
| MyStart Health | No self-service route. Cancellation is by email with CANCEL in the subject line, or by telephone, and a customer service agent confirms it. | Not published as a fixed number of days. What matters is the fulfillment stage rather than the calendar. | Two situations only: a provider finds you medically ineligible and no prescription was written, or you cancel before the pharmacy fulfills the order. After shipment nothing can be canceled and no refund is issued under any circumstances, explicitly including where side effects occur. Returned medications are never accepted, even unopened. MyStart also reserves discretion to decline requests it considers made in bad faith. | The refund policy is written throughout around a membership fee for an all-inclusive program charged monthly — while the homepage states, in the hero, that there are no membership fees. See this provider's review for the full finding. |
| TMates | Not described as a distinct self-service process. Both product pages carry a Cancel Anytime badge; the Terms describe refunds rather than a cancellation route. | Not published as a notice period. The boundary is the prescription, not the calendar. | Tiered and clearly written, up to a point: a full refund before the medical team reviews your history, and a full refund if reviewed and you do not qualify. Once you qualify and a prescription is written and transmitted to a pharmacy, there is no refund — and if a refund request is not approved, any payment plans remain in place. Chargebacks may be referred to collections with interest. Disputes go to individual arbitration in Miami-Dade County, Florida. | The Cancel Anytime badge and that carve-out cannot both be true for the way this company actually sells. Its longest tiers take $1,900 for semaglutide or $1,999 for tirzepatide as a lump sum, and the whole amount stops being refundable the moment a prescription is written — while the payment plan continues to run. See this provider's review for the full finding. |
| Wellorithm | By email only. There is no self-service portal route. | None stated. Membership fees are billed every 28 days and are non-refundable once processed, so the current cycle is not refunded whenever you cancel within it. | The current cycle is never refunded. Against that sits a weight-loss guarantee that is real but heavily conditioned: a patient who does not lose at least 10% of baseline weight after 16 weeks of documented adherence may be eligible for a refund of up to four months of fees. Qualifying requires being a new patient, not having used other weight-loss medication in the prior year, notifying Wellorithm on or after day 84, attending at least five group coaching sessions between days 100 and 168, and canceling after the sixth shipment within 30 days. | The fallback verification route for that guarantee is unusual enough to state plainly: where a doctor's attestation is not provided, the patient must self-record a video of themselves on a calibrated scale reciting a code supplied by the company. Note also that the documents governing all of this are not contracts — its Terms and Privacy Policy are third-person summaries describing agreements rather than agreements themselves. See this provider's review for the full finding. |
| Brightmeds | Not published as a distinct self-service route. The advertised guarantee is a separate, heavily conditioned six-month program rather than a cancellation path. | Not published. | Absolute in its Terms: given the specific nature of the medication, any fees that have been paid are non-refundable, either in whole or in part. The only automatic refund is for applicants screened ineligible. | The 100% Money-Back Guarantee badge and that clause are reconciled only on a separate page, which reveals how narrow the guarantee is. It requires ALL of: a starting BMI above 30, 168 days on medication, a medical form within 7 days, a weight upload every single month or the offer is void, notification on or after day 84, at least five group coaching sessions between days 100 and 168, cancellation after the sixth shipment within 30 days, and less than 10% of body weight lost. Returning customers are excluded outright. See this provider's review for the full finding. |
| Liv Body | No GLP-1-specific procedure is published. Its Terms push the question elsewhere, saying subscription services may be governed by provider policies outside that document and pointing at a third-party help desk. | Not published. | Stated in capitals: any applicable fees and other charges are not refundable in whole or in part. The only page titled Return Policy governs the supplement business — 14 days, new and unused condition, original tags and labels attached — which cannot apply to a dispensed prescription. | Two of the documents a patient would need are unreachable: the Medical Consent and the Bill of Rights are both hosted on a subdomain that does not resolve. The same subdomain is the program page's primary call to action. See this provider's review for the full finding. |
| MadeMed | Cancellation is described in the Terms as effective at the end of the current billing period. Its product FAQ says the opposite — that pausing stops billing immediately, not next cycle. | Not published as a notice period. The billing period is the unit that matters, and the shortest one is three months. | No prorated refunds, stated directly. All sales of both prescription and over-the-counter products are final and non-refundable, and consultation fees are non-refundable once the consultation is complete. Damaged, incorrect or lost orders must be reported within 7 days of delivery. | The contradiction costs real money here rather than being cosmetic. Because there is no monthly plan at all and the shortest purchasable term is three months paid in advance ($717 to $1,197), the difference between billing stopping immediately and at period end is several hundred dollars — and the two answers sit on the company's own pages simultaneously. Note also that the $39 doctor visit fee, refundable only in the not-prescribed scenario, appears nowhere in the returns policy that would govern it. See this provider's review for the full finding. |
| Midi Health | Published and reasonably specific: cancel by email, by telephone, or through the online account. | Cancellation takes effect at the end of the current subscription period. For shop subscriptions specifically it must be at least three business days before the shipment date. | No refunds for partially used subscription periods, though Midi may issue one case by case at its sole discretion. Shop purchases cannot be returned or exchanged because the products are treated as perishable. | The clearer disclosure here is on cancellation rather than on price. What a reader should carry into it is that the advertised $127 semaglutide figure is the real $165.90 with the mandatory $38 refrigerated shipping removed, and that the clinician visit is billed separately at $250 initial or $150 continued care — self-pay figures that ship hidden behind a non-default tab. See this provider's review for the full finding. |
| MyDrHank | Not published. Neither of MyDrHank's two legal documents — the Terms of Use on mydrhank.com nor the terms of service its intake funnel links from every page — contains a cancellation clause, a billing clause, or the word "refund." Its marketing promises "Cancel anytime" in five separate places without ever describing how. | Not published. No advance-notice window before a renewal or a next charge is stated anywhere. | Not published. The word "refund" does not appear in either document, against plans charged in a single payment of up to $2,883. | The only termination language MyDrHank publishes runs the other way: "Dr. Hank may suspend or terminate your use of the App for any reason at any time." And the document a customer actually accepts at checkout is dated August 22, 2019 and names the operator's website three times as dev.mydrhank.com, a hostname that does not resolve. |
| HealthiCare | Not published as a self-service process. Its Terms describe a Membership with a twelve-month term rather than a cancellation mechanism. | Not published. No advance-notice window before a renewal or the next 28-30 day fee is stated. | The Membership Fee is described as non-refundable in its own Terms. | The site advertises "No Membership Fee — Ever" while its Terms create a twelve-month Membership with a non-refundable fee charged every 28 to 30 days — and that contract is a testosterone-replacement program's agreement at a company selling no testosterone. |
| HydraMed | Not published. The site returns an error on every page, and its terms and refund pages 404. | Not published. | Not published. No refund policy is reachable. | The company appears to have ceased trading: every URL returns HTTP 500 four months after an FDA warning letter, and no contact or refund route survives on the live site. |
| Trava Health | Not published as a self-service process on the pages checked. | Not published. | Not published as a specific policy. | The pharmacy that would fill a returned or disputed prescription cannot be identified from the site: six different rosters appear across the FAQ, Terms, consent form and dosing tool. |
| Fella Health | Written notice. The Membership Agreement requires 30 days' prior written notice to terminate, despite checkout copy promising you can "cancel anytime." | 30 days' prior written notice before the term renews. | The membership fee is described as non-refundable once paid. | The agreement renews "for successive Membership Terms of identical length," so a 12-month tirzepatide plan renews into another $4,188 prepaid charge unless written notice lands 30 days before the anniversary. |
| Bioverse | Not published. Its returns-and-refunds page exists but contains no policy text. | Not published. | Not published — the refund page is empty of any actual policy. | It publishes a returns-and-refunds page with no policy in it, and a product-COA page with no certificates in it, while holding an FDA warning letter for unlawful sale of unapproved and misbranded drugs. |
| WeightCare | Not published. The word "cancel" does not appear in its terms and conditions. | Not published. | Not published — its Terms link a refund policy through an unfilled "[LINK TO REFUND POLICY]" placeholder. | Its Terms are dated November 2022 and still contain template placeholders, including a literal "insert email" and a refund-policy link that was never filled in. Its shipping-policy page is empty. |
| Lyfe Rx | Not clearly published. The Terms that would describe it open with an AI assistant's note to the site owner and set no governing law. | Not published. | A non-approval fee is published as $40 on one page and "$50 plus a medical intake fee" on another. | The live Terms and Conditions begin with an assistant's cover message about "keeping you legally protected," and the contract establishes no governing law and no arbitration clause. |
| NuvaHealth | Not published as a self-service process on the pages checked. | Not published. | Not published as a specific policy. | Its advertised entry prices do not exist in its own catalog, and its "Save $X every month" figures are computed by subtracting those non-existent prices from the real ones. |
| TeleZen MD | Not published. The word "cancel" does not appear in its Terms of Use. | Not published. | Its FAQ promises a "full refund" if a patient is found ineligible, while its refund policy discloses a non-refundable 4% payment processing fee and a $35 doctor visit fee. | The only page disclosing the 4% processing fee and the $35 visit fee is the refund policy, on a site whose every page promises "no hidden fees, no surprise charges." |
| Claya | Not published as a self-service process on the pages checked. | Not published. | Not published as a specific policy. | The renewal price a customer will pay from month two is not published in the live site at all for tirzepatide, and for semaglutide appears only on an orphaned archived homepage. |
| BetterMe Rx | Not published as a self-service process. Its 27,000-character Terms of Use contains no occurrence of "subscription" or "auto-renew." | Not published. | All sales final on plans that auto-renew at up to $2,580. | Its returns policy states "we currently do not ship refrigerated products" while its own product pages instruct buyers to keep the same medication at 36-46°F. |
| Tonik Wellness | Not published as a self-service process, and constrained by a three-month minimum commitment in its Terms. | Not published. | Minimum-commitment charges are non-refundable, and the Terms describe disputing one as "fraudulent." | The plan card labeled "Flexible option · Monthly · Month-to-month access" is governed by Terms requiring "a minimum commitment of three (3) months" — so it costs more to leave than the quarterly plan beside it. |
| Navio MD | Not published. Navio has no terms of service — the URL that should hold one serves a second copy of the privacy policy, which contains the word "cancel" zero times. | Not published. | Not published. The word "refund" appears zero times in the document served at its terms-of-service URL. | Every commercial term of the sale lives in a collapsed FAQ accordion rather than a contract, under a "TRANSPARENT PRICING" ticker that runs on every page. |
| FuturHealth | Not published as a self-service process on the pages checked. | Not published. | Not published as a specific policy. | Its Terms state in capitals that "SUBSCRIPTION FEES DO NOT INCLUDE MEDICATION COSTS" while its checkout landing pages state the price "Includes program membership and medication cost (any dose)." |
| Super Healthy Rx | Purchases are one-time with no auto-rebill, so there is no subscription to cancel. | Not applicable — no recurring billing was found. | A consultation fee of $50-$100 is non-refundable, against a site line promising a "100% refund." | Its FAQ answer about which pharmacies it uses gives another company's support address, and its robots.txt declares that company's sitemap while its own returns 404. |
| The Edit | Not published as a self-service process on the pages checked. | Not published. | Not published as a specific policy on the public pages; an unpublished Membership Agreement is stated to control. | Its published pricing is governed by a Membership Agreement that is not published and that controls over the public policy where the two differ. |
| Pepti | Self-serve. Billing is calendar-monthly and cancellation is available without contacting support. | A price change requires 30 days' notice under its own subscription terms. | Not published as a specific refund policy, though the subscription itself can be ended before the next cycle. | Its cancellation terms are among the fairest here; the discomfort is in the catalog, which sells investigational compounds under a blanket claim of federal compliance. |
| Rehydra+ Wellness | Contradicted by its own pages. Its Terms state "You can cancel your subscription at any time"; its memberships page describes the same plans as "Non-Cancelable" contracts "locked in for 6 months." | Not published. | The word "refund" appears zero times in its Terms, and its returns page states all sales are final. | A six-month membership can schedule up to $2,514 of autopay under a page that calls it non-cancelable, while the Terms promise cancellation at any time. |
| AurenRx | Not published as a self-service process on the pages checked. | Not published. | Fees are described as non-refundable, and the Initial Online Visit is billable even when an applicant is found ineligible. | Its product pages advertise a "Free online visit" while its Terms make that visit billable if you do not meet the clinical criteria — and no price for it is published anywhere on the site. |
| Trellis Vitality | Not published as a self-service process on the pages checked. | Not published. | Not published as a specific policy. | Its sitewide banner promises "24/7 unified patient care" while its own support page publishes weekday hours and a one-business-day reply. |
| Vyvron | Not published as a self-service process on the pages checked. | Not published. | Not published as a specific policy. | Its live HTML still carries an unticked pre-launch checklist, including an item to add the Mississippi exclusion note to the GLP-1 section — a state disclosure the company knows is missing from a page selling prescriptions. |
| Lighter You | Not published as a self-service process on the pages checked. | Not published. | "Other than cancellation due to medical disqualification, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES," per its own cancellation and refund policy. | Its homepage publishes FAQ structured data promising a "30-day satisfaction guarantee" that its own refund policy contradicts in capital letters. |
| Pallas Health | Self-serve and documented. Its Terms use the word "cancel" ten times and "refund" twelve, and contain no arbitration clause, no class-action waiver and no minimum-term requirement — unusually clean for this roster. | Plans auto-renew every 12 weeks; refills are not automatic. | A voluntary refund loses the payment processor's costs plus $5 per refunded payment, and shipped medication is all-sales-final. A $60 visit deposit applies in video-visit states and may be retained if you abandon the intake. | The cancellation terms are among the better ones here. The discomfort is elsewhere: an advertising pixel runs on the intake funnel and the privacy policy never mentions it. |
| AVARA Rx | Its own documents disagree. The FAQ says charges are "not automatically debited"; the returns page tells you to "cancel your subscription." AVARA never reconciles the two. | Not stated on either page. | Not established. Dose-tier pricing sits behind an account, and the recurring terms were not readable at the point of charge without creating one. | Recorded as unresolved rather than summarized, because the site contradicts itself on whether there is a subscription at all. |
| Good Girl Rx | Advertised as self-serve — its pages promise "no long-term contracts" and "cancel anytime." | Not stated. The plan ladders run 1, 3, 6 and 12 months, and the longer rungs are billed up front, so canceling mid-term does not recover the prepayment. | One sentence: all sales are final. Its own help center goes further and lists "you experienced side effects" among the reasons that do not qualify for a refund. | The two halves contradict each other. "Cancel anytime" is true of the subscription and irrelevant to the money, because the plan the site advertises is a $1,608 annual prepay against a policy that refunds nothing — including if the drug makes you unwell. |
| Obu Health | There is nothing to cancel. Every Obu product is a one-time purchase of a 30, 90, 180 or 365-day supply, with no subscription behind any of them and no renewal date. | None applies — no plan renews, so no notice period exists. | Stated plainly: prescription medication cannot be returned once dispensed under state and federal rules, so all sales are final. Lost or damaged packages are reshipped. | The clearest position on this page, because the structure removes the question rather than answering it. One structural gap: the refund terms live at a custom URL rather than the store's canonical policy path, so they are not surfaced in the checkout's own policy footer. |
| PauseRX | Its funnel says "cancel anytime," but the binding terms are not consistent with each other and PauseRX never states which governs. | Not established. Its own documents disagree on whether cancellation must precede renewal and by how long. | Not confirmed. Pricing sits behind an account, and the in-cart billing line could not be reached without creating one, so the recurring terms were not read at the point of charge. | Recorded as unresolved rather than summarized, because the site's own documents conflict. Treat "cancel anytime" as unverified until PauseRX reconciles them. |
| Green Cap Health | Its Terms name three routes — "signing in to your member portal," calling (832) 725-1709, or emailing support@greencapRx.com. The first does not work: the member-portal link in the document points at lifemd.com, because the Terms are LifeMD's, pasted in with 36 links to that company still live inside them. | Eight hours. "All Automatic Renewal Programs must be cancelled within (8) hours of the renewal subscription date to avoid incurring charges for same" — one of the narrowest windows on this page, and the instruction for using it sends you to another company's website. | None stated for anything already charged: "UNLESS OTHERWISE INDICATED, ALL SALES ARE FINAL AND NON-REFUNDABLE," and prescription medications are separately excluded from return or refund. The footer links a "Payment Policy," which is where billing-dispute terms would live; it 404s. | The binding document is a competitor's. Green Cap's Terms carry 55 occurrences of LifeMD, an arbitration clause naming LifeMD as the protected party, and a New York venue for a practice licensed only in Texas. |
| Tyde Wellness | Not published as a self-service process. The Membership Terms describe cancellation but name no portal control, and no page documents a working self-serve path. | Not resolvable from any published document. The Membership Terms say billing occurs "at the interval specified for your plan (for example, every 4 weeks or every calendar month)" and never state which applies to which plan — so a patient cannot work out when their next charge lands, let alone what notice precedes it. | Not stated on the pages checked. | The billing interval is the problem, not the wording. Tyde's own checkout sets a 28-day cycle while every price on the site is labeled "/month", so renewals arrive 13 times a year on dates the published terms never pin down. |
| Loop Health | Not published as a self-service process on the pages checked. | Not stated. | Not stated on the pages checked. | The billing question that matters here is not the cancellation wording but the amount: oral semaglutide is advertised at $199 on three separate pages and carried at $399 in the billing catalog behind Loop's own intake. |
| Open Water Rx | A cancellation policy is linked site-wide, but the site is client-rendered and the linked path serves the application shell rather than a distinct document to a plain fetch. | Not established from a reachable document. | Not established from a reachable document. | Multi-month plans here are real contracts, and the founder code makes them worse rather than better on tirzepatide: $219 a month with no commitment undercuts the three-month ($269) and six-month ($249) plans and ties the twelve-month one. |
| InjectCo | Not published as a self-service process on the pages checked. | Not stated. | Not stated on the pages checked. | The billing risk here is not the cancellation wording but the price itself: six irreconcilable figures for compounded semaglutide across its own pages, including two different answers inside one FAQ. |
| OnlyRx | Not published as a self-service process on the pages checked. | Not stated. | Not stated on the pages checked. | Every multi-month plan OnlyRx sells costs more than paying its own monthly rate for the same term, so a bundle here locks in both a term and a higher total. |
| Vitara RX | Not published as a self-service process on the pages checked. | Not stated. | Not stated on the pages checked. | No single price is established to cancel out of: the homepage carries three different program figures and the intake is the only path to a real quote. |
| WellMedR | Both compounded cards state "Cancel or change anytime", but no self-service process is documented on the pages checked. | Not stated. | Not stated on the pages checked. | The figure a reader is most likely to cancel out of is a twelve-month plan: the $59 headline is the 12/month rate per the site's own banner, and shipments run every four weeks rather than monthly. |
| Superior Remedies | Cancel anytime, stated plainly on the homepage. No self-service control is documented on the pages checked. | Not stated. | Nothing is charged unless a clinician approves you — "$0 if you're not approved" is stated up front. No refund terms for a started plan are published. | The figure you would be canceling out of is not published for any specific program: $149 a month is advertised once, on the homepage, in front of three treatments that each publish no price. |
| Care Clinics | There is nothing to cancel. Care Clinics sells fixed courses rather than subscriptions, so no plan renews on its own. | Not applicable — nothing recurs. | No refund policy is published on the pages checked. | The risk here is not a renewal you forget about, it is which course you buy: four weeks of GLP-1/GIP costs $299 while three months costs $399. |
| VitaStir | There is nothing to cancel. VitaStir sells kits outright rather than as subscriptions, so no plan renews. | Not applicable — nothing recurs. | No refund policy is published on the pages checked. | The thing to read carefully here is not a renewal but a discount: all sixteen products carry a struck-through higher price, so the sale price is simply the price. |
| HumeCare+ | Self-serve, in the Account tab's Subscription section or by emailing support. The wrinkle is that its own checkout screen tells you there is nothing to cancel: one of the four boxes you tick before paying reads "I understand I won't be automatically re-billed," while the Terms describe monthly plans that "renew on a monthly basis" and annual plans that renew annually. | Cancellation must be completed at least 48 hours before your next renewal date. Miss that window and the next period is charged. | A 90-Day Results Guarantee, conditional on a level of compliance worth reading before relying on it: thirteen weekly weigh-ins on the supplied Hume Pod, every dose logged with no missed entries, and a claim submitted within 14 days of the period ending. Canceling early, missing one dose log or missing one weigh-in ends it. The clinical consultation fee is excluded from any refund, and if the Hume Pod is not returned in its original condition its cost is deducted. | Two of the four assurances you confirm at checkout are contradicted by the Terms on the same site — "no membership fees or surprise charges" against a non-refundable consultation fee charged at enrollment and at every refill, and "my price stays the same every month, no matter my dose" against a clause reserving extra charges for certain dosages and formulations at Hume's sole discretion. |
| AHBARx | Self-serve, in the account's "My Subscriptions" section — or by telephone, except that the Terms print the number to call as an unfilled placeholder. | At least two days before the renewal processing date. Cancellation takes effect at the end of the current period, and the Terms warn that a first renewal may be charged early "to prevent any discontinuity in treatment". | Once a package is handed to the carrier, all sales are final. The only refund paths are canceling an initial order within 48 hours of paying, or canceling two days before a renewal. There are no refunds for a partly used subscription period. | The Terms describe a separately-billed, automatically renewing monthly weight-loss membership with its own cancellation deadline; the About page says there are no membership fees, and no such line appears at checkout. |
| Alinwell | Self-serve, by turning off auto-refill in the patient portal. | Three different answers are published on one site. The Terms say up to 48 hours before the monthly processing date. The treatment-page FAQ says memberships may be canceled with 30 days' notice before the next cycle. The checkout and the homepage marquee both say cancel anytime, no contracts. | An order may be canceled within 24 hours of being placed, if it has not reached the provider network. After that, prescription orders cannot be canceled, and no refund is issued for medication already dispensed or delivered. Refunds are limited to a wrong or damaged product, a product failing safety standards, an unshipped order, or a provider declining to prescribe. | Returned prescription medication carries a $35 disposal fee. Billing runs every 30 days rather than monthly, so a year is 12.17 charges rather than 12. |
| Bayan Health | Through the account or by contacting support; the FAQ describes it as available at any time. | At least fifteen days before the next protocol cycle begins. Miss that window and the next cycle — which may be a fresh 60- or 90-day treatment protocol — is charged. | Its refund policy opens with the words ALL SALES ARE FINAL. Once a renewal charge is processed it is non-refundable, medication is not refundable once prescribed or dispensed, and patients who discontinue a 60- or 90-day program early get no prorated refund for the unused portion. | The monthly figure is an installment, not a month. Its Terms state that medication ships two or three months at a time and that your payment obligation covers the entire protocol dispensed to you regardless of when the installments fall. Canceling after a provider has begun review but before fulfillment lets Bayan keep up to 100% of the consultation, administrative, provider-review and platform fees. |
| Collective | Self-serve and genuinely one-click, by its own description — cancel from the account, with no phone call and no retention flow. The Terms require it to be done online through the platform. | Before the end of the current membership period. The membership renews annually rather than monthly, so the window that matters comes once a year, and the 21-day free trial converts to a full annual charge on its own unless canceled first. | None. All membership fees are non-refundable and partial-period refunds are not provided, so canceling in month two of a paid year forfeits the remaining ten. Products are non-returnable and non-refundable except at Collective's sole discretion. If a prescription is never issued, the order is canceled and you are not charged. | "Cancel anytime" is true and also narrower than it sounds: canceling stops the next renewal and refunds nothing, on an annual billing period. Its Terms separately reserve an unpriced technology transaction fee on every prescription transmission. |
| Goldspan Health | By messaging the care team through the portal. The plan card offers three outcomes rather than one: cancel the next order before it processes, delay the refill date, or take a 30-day pause. | Before the next order processes. Billing runs every 28 days, so the window comes thirteen times a year. | All sales are final once an order is placed, with one exception: if you complete the medical intake and the treating clinician declines to prescribe, you get a full refund. The storefront's own terms add that a placed order cannot be canceled and that partly used subscription periods are not refunded. | "Pause, delay, or cancel your subscription at any time" sits on the plan card while the refund policy says all sales are final once an order is placed. Both are true of different moments, and the page does not say which moment you are in. |
| Lean Meds | By emailing care or through the account — its FAQ describes pausing or canceling in two clicks. | At least 48 hours before the monthly processing date. | Once the medical intake is submitted, the order is treated as in process and becomes non-refundable. Canceling after a payment has been processed stops future charges only. Refunds exist for exactly two situations — a provider finding you medically ineligible at the initial consultation, and a billing error — and a request must be made within 28 days of the payment. | A "No auto rebill" badge sits on the homepage while the Terms authorize automatic charging at recurring intervals until you cancel and the refund policy is written around a monthly subscription. Whether its three-, six- and twelve-month plans are prepaid or billed monthly against a commitment is not stated anywhere reachable. |
| Nex Gen Health Rx | Self-serve from the account portal; its FAQ promises no phone calls and no retention scripts. | Before the plan's next automatic refill, on whichever cadence was chosen at checkout. | Once a payment is charged and the package is handed to the carrier, all sales are final — prescription medication cannot be returned. Unopened non-prescription items may be returned within 30 days at your own shipping cost. A lost order is reshipped rather than refunded, and you are told you are only charged after a provider approves the prescription. | Its product FAQ says unused months on multi-month plans are refundable "per our policy". The published returns policy contains no such clause; it says all sales are final once shipped. On plans that ask for $1,188 or $1,788 up front, those two sentences are worth a great deal of money. |
| Nova | Self-serve, from the account's subscriptions screen, or by emailing support. Its FAQ promises no long-term contract and no cancellation penalty. | At least two days before the renewal processing date. Cancellation then takes effect at the end of the current period. | No refunds for partly used subscription periods. Consultation and membership fees are non-refundable once clinical review is complete — expressly including when the provider declines to prescribe. Medication is refunded only in named cases: the order was canceled before compounding began, the pharmacy erred, the shipment arrived damaged, or it never arrived. Being found ineligible before any clinical review earns a full refund within thirty days. | "You're only charged if a licensed provider prescribes treatment" appears on the pricing page and on how-it-works. The refund policy says the opposite about the fees: they are kept once a clinician has reviewed your file, including when that clinician says no. |
| Solaya MD | At any time, for any reason, by emailing support or through the account. | Before the next scheduled renewal date. A request made after a renewal charge has processed does not undo that charge. | None. Subscription payments are non-refundable, with no partial, prorated or credited refunds for a canceled subscription, unused services, missed shipments, or remaining time in a billing period. Once medication has been prescribed, processed, prepared, dispensed or shipped, the order cannot be canceled or refunded, and all sales are final. | The cancellation terms are unusually clear for this roster; the price they attach to is not. Solaya MD publishes one figure, "Pricing starts at $185", scoped to no molecule, no form and no billing cycle — so a reader can read the cancellation policy in full and still not know what they are agreeing to pay. |
| MEDGm | By emailing support or through the online account and patient portal. | At least 72 hours before the next billing date. Later than that and the next cycle is charged, with the cancellation taking effect on the one after. | The subscription fee is charged up front for the whole term and is non-refundable. A monthly subscription refunds nothing for the month of cancellation or any prior month. A 3-, 6- or 12-month bundle refunds nothing at all before the term ends. The one exception is medical disqualification by a provider, which refunds the part of the term that can no longer be delivered. | Its Terms say your subscription and charges continue in a period even if you do not complete the required refill form or receive a medication shipment — and that a provider may switch you to a different molecule, with your continued enrollment counting as consent and billing carrying on regardless. |
| Andrew Meds | Not published as a self-service process on any page reached. | Not published. | Its Terms authorize automatic charging at the intervals shown at checkout until you cancel, and its checkout says the payment method is pre-authorized and charged only once a provider prescribes. No refund window or cancellation route is published. | Its intake sells a $99 microdosing program its marketing pages never mention, and the funnel reached from its tirzepatide page offers only semaglutide. What you cancel may not be what you thought you bought. |
| Clume Health | By emailing support or through the patient portal, at any time and for any reason. | At least 72 hours before the next billing date. Later than that and the current cycle is charged, with cancellation taking effect on the following one. | A full refund is available only if you cancel inside the first 72 hours of the subscription term AND have received no services. A clinician declining to prescribe also refunds. Otherwise you keep the service through the end of the cycle and nothing is returned. | Its refund policy promises a 24/7 patient support line while no phone number is published anywhere on the site — support is a single email address. |
| Mondae | Before the cancellation cutoff date shown at purchase; the site advertises cancel-anytime. | Stated only as a cutoff disclosed at checkout. Billing runs every 28 days, so the window comes thirteen times a year. | Its Terms say in capitals that fees are not refundable in whole or in part. The refund policy adds that refunds are not guaranteed and are reviewed only in limited situations, that orders may be canceled only before medication is dispensed or shipped, and that telehealth consultation fees are non-refundable including when no medication is prescribed. | "Cancel anytime" on the checkout and homepage sits against a Terms clause stating fees are not refundable in whole or in part — and on the three-month prepay, that is a quarter paid in advance. |
| SexyMD | Through the account dashboard or by contacting customer support. | As displayed at purchase and in the dashboard. Memberships renew automatically at the displayed price and frequency until canceled. | Its Terms state in capitals that you are charged at each renewal even if you do not use the service during that billing period, and that declined or rejected charges may be retried multiple times over the thirty days after the original attempt. | Every headline price on the site is the forty-eight-week rate, so the commitment being renewed is longer than the advertised figure implies — and the asterisk that would say so resolves to no footnote anywhere. |
| VevaRX | Stated on the product pages as cancel at any time; no portal or email route is specified. | Not stated. Its tirzepatide, sermorelin and glutathione plans renew every three months against a three-month minimum. | Refunds are granted in only two circumstances: a medical provider disqualifying you at the initial consultation, and a duplicate or erroneous charge. Everything else is final. | Its semaglutide page publishes two monthly prices and two three-month totals for the same drug, so what you are canceling out of is not a settled figure. Its governing-law clause never names a state, and no physical address is published anywhere. |
| Believe Health | By turning off auto-refill in the patient portal, per the Terms. | Three different answers on one site. The Terms say 48 hours before the monthly processing date; the treatment-page FAQ says 30 days' notice before the next billing cycle; the checkout says simply cancel anytime. | Consultations, medical visits and fulfilled prescriptions are non-refundable once services begin or medication is processed. Billing runs every 30 days with a 5-to-7 day notice before each charge. | It publishes no price for any GLP-1 on any page, so a reader agreeing to these terms is agreeing to a figure they have not been shown. |
| Longevixx | By turning off auto-refill in the patient portal, or by emailing support if that fails. | At least 48 hours before the monthly processing date. Billing runs every 30 days, with an electronic notice 5 to 7 days before each charge. | Not published as a general policy. Its Terms disclose that the single subscription price bundles the pharmacy, medical-group and platform portions together. | The $149 its ticker advertises is a first month against a standing $199, and its eligibility block advertises a third figure, $129, that matches nothing on the menu. |
| Magnolia Regenerative Medicine | By written notice — sent to an email address on a domain that no longer resolves. | At least 24 hours before the membership renews. Inside that window, or after the charge has processed, no refund is given. | Refunds are not given for notice inside 24 hours or after a recurring payment is processed. A 3-month package runs to the end of its third month; a month-to-month membership ends at the end of the current term. | The cancellation route it publishes does not work: the address its Terms tell you to write to is on a dead domain, which is also the address its state-availability page gives for questions. |
| NEUVÉ Health | From the account dashboard, at any time, with no cancellation fee and no lock-in contract. | None stated. Cancellation takes effect at the end of the current billing period. | Membership fees are non-refundable once a billing period has begun, with two exceptions: a clinician declining to provide care refunds the current month in full, and a duplicate or erroneous charge can be raised within 30 days. | What the membership fee actually covers is contested by its own pages — one says all-in, one says medication is billed separately, and its financial policy puts the clinician consultation outside the fee as well. |
| Oria Meds | Through the patient portal or by emailing support, at any time, on a month-to-month subscription. | Before your renewal date. Canceling stops future charges and does not refund charges already processed. | Prescription medication is not returnable and not refundable once dispensed, including partially used or unopened vials. Canceling does not refund medication already dispensed or shipped. | Its Terms contain no governing-law or arbitration clause at all, and the site publishes no legal entity — so the counterparty to this policy is not identified anywhere. |
| RENN Health | Not published. Nothing on the site describes how to cancel. | Not published. | Not published. Across thirteen pages and a twenty-two-screen intake, the words refund, cancel and auto-renew appear nowhere, and its Terms and Conditions contain no payment, billing, refund, cancellation or auto-renewal section of any kind. | This is the most complete absence of billing terms on this site. The only billing-adjacent sentence RENN publishes is the marketing line "No hidden fees or surprise charges" — attached to advertised floors that are six- and twelve-month prepay rates. |
| Rx.com | Self-serve, from the account, before an order ships — the same screen also changes the address or the payment method. | None stated for a plan that has not shipped. Once a package is handed to the carrier there is nothing left to cancel. | Full, if a licensed provider reviews your intake and decides treatment is not clinically appropriate. Otherwise none once the medication is dispensed: state and federal rules bar the return of prescription medication, so all sales are final from the moment the carrier has the package. Unopened non-prescription items can be returned for 30 days at your own shipping cost. | Whether there is anything to cancel is the open question. Its weight-loss page says four separate times that plans do not renew automatically; the fine print under the same plan table on its homepage says "Plans renew automatically at the same price until you cancel." Its Terms of Use never mention subscriptions, renewal or recurring charges at all, so the document that should settle it does not. |
| RX Bella | Self-serve, by turning off auto-refill in the patient portal; support will do it by email if the toggle fails. | At least 48 hours before the monthly processing date to stop the next charge. Separately, a prescription ORDER can be canceled within 24 hours of being placed and not afterwards — and only if the provider network has not already received it. | None for medication already dispensed or delivered. Refunds are issued only where a pharmacist cannot verify a prescription, in which case the order is canceled and refunded in full. Prescription products are not returnable or exchangeable. | The billing interval is 30 days, not a month: its Terms authorize a charge "immediately and every 30 days thereafter until you cancel", which lands thirteen charges in a year. The 48-hour cancellation window therefore drifts earlier in the calendar every cycle. |
| Idgie Health | Not published as a route. Its refund page gives an email address and nothing else; no self-service cancellation is described anywhere. | Not published. | None. Its entire refund policy is two sentences: prescription products cannot be returned for reuse or resale and all sales are final, with an email address for a filling error. | That policy is also broken in the middle. Its published text reads "We make things that work better and lUnfortunately we cannot accept returns of prescription products for reuse or resale, and all sales are final" — a half-written marketing line running straight into the policy without a space, on the page a customer reaches when they want their money back. |
| Prime Doctor RX | Through the patient portal where available, or by emailing support. | At least 72 hours before the next billing date to stop the next renewal. | Unused future service periods may be refundable. A period is not, once its medication has been ordered, prepared, dispensed or shipped, and professional services already performed — clinician review, consultations, documentation, care coordination — may be non-refundable too. Any refund can be reduced by amounts already spent on medication, pharmacy, laboratory or clinical services. | Leaving a prepaid plan early can raise the price of the months you already used. Its policy states that completed service periods "may be valued at the applicable non-prepaid or shorter-term rate", so the discount that made a 52-week plan worth buying is unwound retroactively before the refund is worked out. The cycle is also 28 days, not a month, so "before your next billing date" moves earlier each time. |
| New Wave Health | Not published. No cancellation route, self-service or otherwise, appears on any page. | Not published. | Not published. No refund policy exists at any address on the site. | There is also no price to cancel. New Wave Health markets four products and publishes a figure for none of them; the one number on the site sits in a BMI widget attached to no product. A reader cannot find out what they would be agreeing to pay, or on what terms they could stop. |
| No BS RX | By email to its support team only. Its subscription terms say so directly: "Cancellation is handled by our support team rather than through a self-service option in your account." Pausing is email-only too. | Before the renewal date. Cancellation takes effect at the end of the current billing period, which is not refunded. | Platform fees are refundable within 48 hours of the first payment only if no intake has been submitted and no clinical review has begun. After a review starts they are non-refundable "regardless of the outcome of that review". Completed provider consultations are non-refundable. Dispensed medication cannot be returned or refunded, used or not. | Being turned down does not get your money back. Its refund policy states that being found ineligible for a prescription "does not automatically entitle you to a refund" — on a site whose homepage sells itself against hidden pricing and bait-and-switch offers. Its subscription terms separately place medication, dispensing, shipping and possibly the consultation outside the published price altogether. |
| Science & Co | Self-serve, from the account, or by emailing support. | At least 72 hours before the next processing date, which the account displays. | None once an order is dispensed: prescription medication cannot be returned after the pharmacy has dispensed it and the carrier has the package, and canceling stops future orders rather than refunding a current one. Unopened non-prescription items can be returned within 30 days at your own shipping cost. | The terms are clear and the price they attach to is not. Both advertised figures are twelve-month plans by its own FAQ, and no month-to-month rate is published anywhere — so a reader can read the cancellation policy in full and still not know what a single month of treatment costs, or what canceling one leaves them holding. |
| Renlo Health | Self-serve — pause or cancel at any time before the next shipment ships, with no cancellation fee. | Before the next shipment ships. No fixed notice period is stated. | Full, if a provider decides treatment is not appropriate after your evaluation. Otherwise none once dispensed — all sales are final — except through its four-month money-back guarantee, which refunds what you paid Renlo over the four-month period, less shipping, taxes and third-party fees. | The guarantee is narrower than the headline that sells it. "If it doesn't work, you don't pay" requires four consecutive months of paid, uninterrupted treatment — about $1,076 at its tirzepatide rate — a written claim inside fourteen days of the four-month mark, and two verified weigh-ins. Losing two percent of your body weight counts as it working and voids the refund. It is one per person and one per household, and Renlo decides whether the conditions are met. |
| Eviora MD | Not published. No cancellation route appears anywhere on the site. | Not published. | Not published. No refund policy exists at any address on the site. | Nor is there a price, a phone number or a postal address. Eviora MD publishes one dollar figure, attached to none of its four products, and the only way to contact the company is an email address — so both halves of the question a cancellation policy answers, what you pay and how you stop, are absent. |
| Edessa | Not published as a self-service route. Its terms direct you to the patient portal or to email. | Not published. | Consultation fees are never refundable once a medical consultation has taken place, and prescription products cannot be returned — all sales are final. The one exception is its guarantee: a refund of your payment, less 25% for doctor consultation fees, if you can demonstrate you have not lost weight after following the program for at least five months. | The guarantee is advertised on every page as "we'll refund your purchase no questions asked". Its terms define the same offer as five months of enrollment, a demonstration that you lost no weight, and a quarter of the money withheld. Those two sentences sit two clicks apart on the same site. |
Built from the same PUBLISHABLE_REVIEWS list every review page and board on this site renders from — a provider added or removed from a board changes this table automatically, rather than requiring a second hand-maintained list to remember to update.
Sources, by provider
The exact page each finding above traces to. Where a provider's own review had already researched this and is cited instead of re-fetched, that is noted.
- Precision Telemed
- CoreAge Rx
- yourEra
- PlexusDx
- No page could be read for this provider — see “What we found” in the table above.
- Empower Pharmacy
- Fridays
- EOS Health
- Welling Health
- Rejuve Meds
- Rivo Health
- No page could be read for this provider — see “What we found” in the table above.
- Transparent Meds
- StackMD
- Trinity Meds
- NuBloom
- Voxy
- Eden
- Willow
- Strut Health
- Hone Health
- BluefitMD
- Ivim Health
- Viv Health
- Kin Meds
- 24HrDoc
- Bodybuilding Health+
- HealthSource
- PepHaūs
- Rylo Health
- Vytora Health
- PreventiveMD
- YourHealthRx
- Trimi
- Oak
- Alternate Health Club
- AquaVita NextGen
- Belle Health
- Direct Meds
- Care Bare Rx
- Synergy Rx
- Telos Rx
- Breeze Meds
- MangoRx
- Gala Health
- Big Easy Weight Loss
- Cora Health
- Ondra Health
- OrderlyMeds
- DrMedHealth
- PeterMD
- altRx
- FitFlow
- GobyMeds
- Mochi Health
- ReadyRx
- RxION Health
- PepScribe
- Direct GLP1
- Lemonaid Health
- SkinnyRx
- Blue Haven Rx
- Momentum Health 360
- Join Josie
- Embody
- Bionomy Health
- CLYR Health
- He & She MD
- Elara Health and Wellness
- Luma Meds
- MaxLife
- RxPros
- Zera Health
- Peak Wellness
- RestorLife Med
- Nova MD
- Neo Soma Healthcare
- Maves
- HealthRX
- Zappy Health
- SkyRx
- Nuform Health
- Aurelius Health Group
- Ozari Health
- Näky
- Citizen Meds
- Corsica Health
- Fitish RX
- Remi Meds
- Maximus
- Clover Meds
- Brello Health
- Harper Meds
- Ready Med
- VivioMD
- Joi and Blokes
- Emerge Weight Loss
- Taurus Meds
- Alloy
- MintRx
- GoodLife Meds
- PlushCare
- Fifty 410
- Coby Health
- Polly
- FORM
- EdgeRx
- Alan Meds
- Sermorelin.com
- Nimbus Healthcare
- EllieMD
- Sesame Care
- Enhance MD
- Sunlight.com
- System Labs
- ShedRx
- Sprout Health
- RxSpan MD
- RNK Health
- Try Ageless
- Live Vital
- MyStart Health
- TMates
- Wellorithm
- Brightmeds
- Liv Body
- Midi Health
- HealthiCare
- HydraMed
- Trava Health
- Fella Health
- Bioverse
- WeightCare
- Lyfe Rx
- NuvaHealth
- TeleZen MD
- Claya
- BetterMe Rx
- Tonik Wellness
- FuturHealth
- Super Healthy Rx
- The Edit
- Pepti
- Rehydra+ Wellness
- AurenRx
- Trellis Vitality
- Vyvron
- Lighter You
- Pallas Health
- Good Girl Rx
- Obu Health
- Green Cap Health
- Tyde Wellness
- Loop Health
- Open Water Rx
- InjectCo
- OnlyRx
- Vitara RX
- WellMedR
- Superior Remedies
- Care Clinics
- VitaStir
- HumeCare+
- Alinwell
- Bayan Health
- Collective
- Goldspan Health
- Nex Gen Health Rx
- Solaya MD
- Andrew Meds
- Clume Health
- SexyMD
- VevaRX
- Believe Health
- Longevixx
- Magnolia Regenerative Medicine
- NEUVÉ Health
- Oria Meds
- RENN Health
- RX Bella
- Idgie Health
- Prime Doctor RX
- New Wave Health
- No BS RX
- Science & Co
- Renlo Health
- Eviora MD
- Edessa
What this page is not
This is not a report of what actually happens when you try to cancel — that would require creating a real account and, in most cases, entering real payment information at every provider above, and PeptideRank does not do that to produce content. It is a record of what each provider's own published policy says, which is the same standard every other fact on this site is held to: read the primary source, quote it, and say plainly when it does not say enough. A written policy and lived experience of canceling can differ — this page documents the former, sourced and dated, and leaves the latter to a reader's own experience or a future update.
Noticed a policy that changed, or a provider that updated one of these pages since August 2026? Email hello@peptiderank.org. More on how we source and verify every claim on editorial policy.
© 2026 PeptideRank. Informational only — not medical advice.