Read before you sign up, not after
How do you actually get out of this?
Every provider on PeptideRank's boards publishes a cancellation policy, a refund policy, or both — somewhere. This page reads them, one company at a time, straight off each provider's own terms-of-service and refund pages, and reports exactly what they say: how you cancel, how much notice the fine print requires before the next charge, what a refund actually covers, and anything in the language that undercuts the pitch.
How this was researched
Desk research only, entirely from each provider's own public pages — no account was created, no payment method was entered, and no real transaction was attempted at any provider to produce this page. Every claim below is either read fresh, live, from that provider's own terms/refund/FAQ page and dated 2026-08-02, or reused from that provider's existing review when the review had already researched it during its own site check. Nothing here is scored or ranked — the order below matches this site's own provider roster, not a “best cancellation policy” judgment. Where a provider's own page did not state something, or would not load for us, that is printed plainly as not published — never guessed, and never filled in from a competitor's policy.
Every published provider, compared
| Provider | How to cancel | Notice before next charge | Refund policy | What we found |
|---|---|---|---|---|
| Precision Telemed | Not described as a distinct process. Precision Telemed's own Refund Policy gives instructions only for rescheduling an appointment — "reach out to us via email, call or text" — and names no self-service cancellation portal or written cancellation procedure anywhere on the site. | Not published. No advance-notice window before the next charge is stated on the pages we could read. | Full refund (minus a non-refundable $50 consultation fee) if you cancel before medication ships or are not approved for treatment; "once medication has been dispensed, shipped, or delivered by the pharmacy, refunds cannot be provided" except for confirmed carrier non-delivery, per its own Refund Policy. | Its own sermorelin product page advertises "no lock-in, cancel anytime" — but its Refund Policy, the one page that would describe how, never states a cancellation mechanism. The written process it does give is for rescheduling a visit, not ending the subscription. |
| CoreAge Rx | Email only, and only before fulfillment begins: "you may cancel or modify your order at no cost by contacting our support team" (support@coreagerx.com), but only if the prescription has not yet been approved by a provider or transmitted to the pharmacy, per its own Terms and Returns & Refund Policy. | Not applicable by CoreAge's own account of its own business model — see the flag below. | Full refund only if a provider deems you ineligible. The consultation fee ($50–$100) is non-refundable regardless of outcome. Once a prescription is approved and sent to the pharmacy, "ALL SALES ARE FINAL," per its own Returns & Refund Policy — and any order left open more than 30 days may be treated as a completed service with no refund. | A genuine, live contradiction between two of CoreAge's own pages: its product pages advertise "$99 per month" (sermorelin) and "$149 per month" (tirzepatide) — recurring-subscription language — while its own Returns & Refund Policy states plainly, "CoreAge Rx offers one-time purchases only. There are no automatic recurring charges or subscriptions." CoreAge's own site does not agree with itself about whether an order here is a subscription at all. |
| yourEra | Self-service: "You may cancel a subscription at any time by contacting the YourEra Customer Help Center and directly requesting a cancellation, or through your online account," per its own Terms. | At least two (2) days before the renewal date, per its own Terms. | "We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion," per its own Terms — the same discretionary language applies to lab services. | No contradiction found in the cancellation/refund terms specifically — the outstanding gaps here are the ones its review already documents (no pharmacy named, no sermorelin sold), not a new one. |
| PlexusDx Unreachable | Not published — could not be determined. | Not published — could not be determined. | Not published — could not be determined. | PlexusDx's own Terms of Service page returned HTTP 429 (rate-limited) on every attempt made for this page, on more than one try, over more than one visit — the identical access failure its existing review already documents for PlexusDx's product and blog pages. This is reported as unverifiable, not as "no policy exists": we could not read a page that would not load for us, and we do not guess what it says. |
| Henry Meds | Self-service, email, or phone: "You can cancel at any time in your account page of the patient portal, by contacting our support team at ask@henrymeds.com, or by calling 909-787-2342," per Henry's own FAQ. | No fixed advance-notice window is published for the default month-to-month plan (cancel anytime). An optional multi-month plan carries a different exposure instead of a notice period — see the flag below. | "Subscription fees are billed under the terms accepted at enrollment and are generally non-refundable," per Henry's own Refunds, Returns and Replacements Policy. A prorated refund exists only when a patient is medically required to discontinue therapy, requires documented medical necessity and clinical-team approval, and is issued net of the consultation fee and a processing fee either way. | Already documented in its review: an optional multi-month plan can require paying out the remaining balance to exit early for a non-medical reason, per Henry's own FAQ — a real cost the flexible-sounding "cancel any time" default plan does not carry. |
| Found | Not clearly self-service. Found's own Refund Policy recommends timing ("cancel or pause your subscription") but does not name a specific mechanism beyond contacting support at the email listed on that page. | At least 48 hours before the scheduled renewal date, per its own Refund Policy, "to avoid charges." | Full refund only if you cancel within 3 days of your original purchase, cancel before completing your first consult, or are medically disqualified from every treatment option. Outside those windows: "All medications and lab kits are non-refundable and non-returnable once they have been dispensed or shipped," and "Renewal payments are non-refundable," per its own Refund Policy. | Consistent with — and sharpening — its review's existing finding that the $99/mo headline requires a multi-month, cash-pay commitment: Found's own Refund Policy confirms renewal payments are non-refundable, so a reader locked into that multi-month plan has no stated path to recover a later charge. |
| Empower Pharmacy | Not applicable. Empower fills individual prescriptions written by an outside provider rather than running a subscription program — there is no recurring charge to cancel, and its own Terms of Use describe only discrete "medication orders" and refill requests, never a subscription. | Not applicable — see method. | Not published. Empower's own Terms of Use are silent on returns, refunds, or order cancellation for a filled prescription; a customer would need to contact Empower directly. | No new contradiction — consistent with its review's existing finding that Empower runs no telehealth or subscription program of any kind. |
| Fridays | Self-service or email: "Using the cancellation process in your online account (if available)" or "Contacting customer support at support@joinfridays.com," per its own Terms & Conditions. | At least 72 hours before the next scheduled billing date, per its own Terms & Conditions. | "ALL FEES ARE NON-REFUNDABLE, including if you cancel mid-cycle, decide not to continue treatment, or do not achieve desired results," per its own Terms & Conditions — already documented in its review. | Its own Terms & Conditions qualify the self-service option with "(if available)" — Fridays does not commit, in its own wording, to every plan actually having an in-account cancellation path; email is the option stated without a caveat. |
| EOS Health | Self-service or email: "through the chat feature in your patient portal" or by contacting "hello@eoshealth.care" and requesting a cancellation, per its own Refunds, Returns & Subscription Policy. No phone option is mentioned in that specific policy. | At least 72 hours before the next billing date, per its own policy. | "OTHER THAN CANCELLATION DUE TO MEDICAL DISQUALIFICATION, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION," per its own Refunds, Returns & Subscription Policy — already documented in its review. | Already documented in its review, and worth repeating next to a refund policy this strict: EOS Health markets "HIPAA-Compliant Care" sitewide while its own Terms & Conditions state it is not a HIPAA covered entity — a separate, live contradiction between two of the company's own legal pages. |
| Welling Health | Self-service or email: "in the App under Settings" or by "emailing legal@wellinghealth.com," per its own Terms of Service (§5.7), which adds, "Cancelling takes no more steps than signing up did." | No fixed advance-notice window is stated. Its own Terms say cancelling "turns off future automatic renewals" but "does not end your current billing period" already charged. | A 14-day refund window exists on paper (§5.6) but, per its own Terms, "ends immediately" once a medication order is placed — already documented in its review as functionally a 1–2 day window given Welling's own 24-hour intake-review promise. | Already documented in its review: the advertised 14-day window to change your mind rarely survives 14 days in practice, by the terms' own logic. |
| Liberty | Self-service, per its review's own sourced finding: cancel through the account portal at any time. | At least 3 business days before the next scheduled shipment, per its own Returns & Refund Policy. | "Refunds are not provided for subscription fees already paid" once a charge posts, and opened or partially used medication cannot be returned, per its own Returns & Refund Policy — already documented in its review. | Already documented in its review: the same site whose legal pages list unedited template contact placeholders (a "555" phone number, a generic address) is the one making this cancellation claim — read against that backdrop. |
| Rejuve Meds | Self-service, per its own Refund & Cancellation Policy: "You may cancel your monthly subscription at any time to prevent future charges" — no portal or written procedure is described beyond that one sentence, and no cancellation email address distinct from its general refund-request address (care@rejuvemeds.com) is given. | Not published. No advance-notice window before the next charge is stated anywhere on the pages we could read. | Non-refundable once processed, with narrow exceptions. Its own policy states plainly, "Once a patient submits the initial medical intake, the order is considered in process and becomes non-refundable," and separately lists "Processed subscription charges" and "Prescription products already ordered or dispensed" as categories where refunds are never available. A full refund is issued only for Medical Ineligibility (determined during the initial consult) or a verifiable Billing Error — already documented in its review. | Already documented in its review: the same FAQ that promises "transparent pricing, every patient knows the exact cost of treatment before getting started, with no hidden fees or surprises" sits on a site whose own onboarding checkout is configured to hide the order total and default to its most expensive (12-month prepay) plan — the total a canceling customer would need to know to judge their own refund exposure is the one figure the checkout itself is set not to show. |
| Rivo Health Unreachable | Not published — could not be determined. | Not published — could not be determined. | Not published — could not be determined. | No Terms of Service, Privacy Policy, Refund Policy, or Cancellation Policy page exists anywhere on the live site as of this pass. Its own footer labels both "Privacy Policy" and "Terms of Service," but neither link carries a working href in the live HTML, every plausible URL we guessed 404s, and neither page appears in the site's own sitemap.xml (which lists only the homepage, /blog, /faq, /consent-to-telehealth, and 16 blog posts). This is reported as unverifiable, not as "no policy exists" — but it is a sharper gap than a page we simply couldn't reach: this review's own already-documented finding is that Rivo Health's checkout auto-renews its featured tirzepatide price at roughly double starting the second charge, and there is no live page anywhere on the site that states how a reader would actually cancel before that happens. |
| Transparent Meds | Self-service or email, depending on stage. Before a provider begins clinical review, cancel by emailing support@transparentmeds.co. Once a subscription is active, its own Terms of Service (§4.2) describe canceling "by logging into your account and turning off auto‑renew / auto‑refill" or by emailing support at least 48 hours before the next billing date. | At least 48 hours before the next scheduled billing date, per its own Terms of Service (§4.2) — a subscription stays active through the end of the already-paid period regardless. | Tiered by stage, per its own Refund & Cancellation Policy: full refund of medication/pharmacy charges (minus disclosed admin fees) if canceled before a provider begins review; consultation/platform fees become non-refundable once a provider has reviewed the intake, with medication/pharmacy fees refundable only at the company's discretion if pharmacy processing hasn't started; no refund at all once the pharmacy has received, prepared, or shipped the order. No prorated refund for the unused portion of a billing period on a routine cancellation. Refunds ARE available for wrong medication/strength, a damaged product, a confirmed safety/quality issue, an order that hasn't shipped and wasn't clinically used (case-by-case), or a provider declining to prescribe. | A genuinely more complete policy than several peers on this list (a self-service auto-renew/auto-refill toggle, a stated 48-hour notice window, and several named legitimate refund scenarios) — but its own Terms of Service's general "Pricing and Changes" clause (§9.2) only says prices are "subject to change... communicated in advance," without addressing the specific gap this review's own pricing research found: the featured "$99/$199 Monthly price" is named `introMonthly` in the site's own compiled source code against an unexplained `listMonthly` figure ($229/$349), and neither this policy nor anything else on the live site states whether — or when — that change actually happens to a subscriber's own charge. |
Built from the same PUBLISHABLE_REVIEWS list every review page and board on this site renders from — a provider added or removed from a board changes this table automatically, rather than requiring a second hand-maintained list to remember to update.
Sources, by provider
The exact page each finding above traces to. Where a provider's own review had already researched this and is cited instead of re-fetched, that is noted.
- Precision Telemed
- CoreAge Rx
- yourEra
- PlexusDx
- No page could be read for this provider — see “What we found” in the table above.
- Empower Pharmacy
- Fridays
- EOS Health
- Welling Health
- Rejuve Meds
- Rivo Health
- No page could be read for this provider — see “What we found” in the table above.
- Transparent Meds
What this page is not
This is not a report of what actually happens when you try to cancel — that would require creating a real account and, in most cases, entering real payment information at every provider above, and PeptideRank does not do that to produce content. It is a record of what each provider's own published policy says, which is the same standard every other fact on this site is held to: read the primary source, quote it, and say plainly when it does not say enough. A written policy and lived experience of cancelling can differ — this page documents the former, sourced and dated, and leaves the latter to a reader's own experience or a future update.
Noticed a policy that changed, or a provider that updated one of these pages since 2026-08-02? Email hello@peptiderank.org. More on how we source and verify every claim on editorial policy.
© 2026 PeptideRank. Informational only — not medical advice.